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Diwas KC - Emory University, Goizueta Business School. Atlanta, GA, US

Diwas KC

Goizueta Foundation Term Professor of Information Systems & Operations Management | Emory University, Goizueta Business School


See my website for up-to-date research information: https://diwaskc.com



Diwas KC Publication







I teach and conduct research in areas of Data Analytics, Operations, and Healthcare. My research topics include workforce productivity, capacity management, technology adoption, policy formulation, and the design and organization of healthcare delivery.

My research has been published in leading journals including Management Science, Manufacturing and Service Operations Management, Operations Research, Marketing Science, and Production and Operations Management. I serve as Senior and Associate Editor at M&SOM and POMS.

I received my PhD in Applied Economics and Managerial Sciences from the Wharton School of Business, MS in Management Science and Engineering from Stanford University, and ScB in Electrical Engineering from Brown University. Prior to doctoral studies, I was a Principal Software Engineer for Oracle Corporation.

Education (3)

The Wharton School, University of Pennsylvania: PhD, Managerial Sciences and Applied Economics 2008

Stanford University: MS, Management Science and Engineering 2003

Brown University: BS, Electrical Engineering 1999

Areas of Expertise (7)

Workforce Productivity

Technology Adoption

Capacity Management

Quality Management

New Models of Care Delivery

Health Care Management

Policy Formulation

Publications (2)

Are Patients Patient? The Role of Time to Appointment in Patient Flow

Production and Operations Management

2016 In this paper, we examine the effect of wait to appointment on patient flow, specifically on a patient's decision to schedule an appointment and to subsequently arrive to it...

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Does multitasking improve performance? Evidence from the emergency department

Manufacturing & Service Operations Management

2013 This paper examines the effect of multitasking on overall worker performance, as measured by processing time, throughput rate, and output quality using microlevel operational data from the field. Specifically, we study the multitasking behavior of physicians in a busy hospital emergency department (ED)...

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Research Spotlight

In the News (1)

Your Desire to Get Things Done Can Undermine Your Effectiveness

Harvard Business Review  online


In unpublished research with Emory University’s Diwas KC and Northwestern University’s Maryam Kouchaki, we examined the completion bias of physicians in the emergency department (ED) of a busy hospital, where patients arrive unscheduled...

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