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Eve Rosenzweig - Emory University, Goizueta Business School. Atlanta, GA, US

Eve Rosenzweig Eve Rosenzweig

Professor of Information Systems & Operations Management | Emory University, Goizueta Business School







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Eve Rosenzweig is a Goizueta Foundation Term Professor of Information Systems & Operations Management (ISOM) at Emory University. Professor Rosenzweig also currently serves as the ISOM Area Coordinator. She joined the Goizueta Business School faculty in 2002 after receiving her PhD in Operations, Technology, and Innovation Management from the University of North Carolina at Chapel Hill.

Professor Rosenzweig brings rich industry experience to her academic career. Prior to pursuing a PhD, she was a warehouse manager at Frito-Lay, Inc. and a materials analyst for Nordson Corporation.

Her research examines the influence of strategic operations-based choices on capabilities and business performance, with a focus on learning and performance measurement. A related stream of Professor Rosenzweig's research explores the enabling role of technology in supply chain strategy. She takes a cross-disciplinary perspective in her research, often blending concepts and frameworks from strategic management, organizational behavior, and information systems to shed light on strategic issues in operations management.

Professor Rosenzweig's research has been published in Manufacturing & Service Operations Management, Production and Operations Management, Journal of Operations Management, and other leading academic journals. Her research has been distinguished by several awards, including the Stan Hardy Award, which is given annually to highlight the best published paper in operations management across a set of five journals. She has served as a Senior Editor for Production and Operations Management (since 2007) and as an Associate Editor for Journal of Operations Management (since 2008) and Manufacturing & Service Operations Management (since 2021).

Professor Rosenzweig has developed and taught core courses in the areas of operations management and information systems at the undergraduate and MBA levels. She currently teaches an elective she developed, Operations Strategy, in the BBA and full-time MBA programs. She was the recipient of the Emory Williams Distinguished Teaching Award in 2005 and the Evening MBA Distinguished Elective Educator Award in 2015 for excellence in teaching at the Goizueta Business School.

Areas of Expertise (5)

Operations Strategy

Empirical Operations Management

Performance Measurement


Technology-enabled Business to Business (B2B) Operations

Education (3)

University of North Carolina at Chapel Hill: PhD, Operations, Technology, and Innovation Management 2002

Georgia State University: MSc Management, Operations Management concentration 1997

Case Western Reserve University: BSc Management, Operations Management concentration 1992

In the News (3)

The Challenges of Supplier Financing Adoption within P2P

Spend Matters  online


P2P solutions have no doubt pushed the adoption of SCF to suppliers, but the final challenge lies in the SCF capabilities of the P2P solution and its ability to promote financing options to suppliers.

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Coffee With… Eve Rosenzweig

emorybusiness.com  online


In her latest research, Eve Rosenzweig, associate professor of information systems and operations management, examines the role of national culture in delivering excellent service quality worldwide. Stephanie Sears 00OX 02C 14EvMBA, who has organized meetings around the world for an engineering society and now as director of global operations business planning and analysis with Equifax, knows a thing or two about the importance of culturally sensitive business practices. Rosenzweig and Sears met for the first time over coffee, trading insights and stories while forging a new friendship.

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Goizueta women work together to foster community

emorybusiness.com  online


It’s been a busy start to the 2013-2014 academic year for Goizueta Women in Business (GWIB). The student led organization provides professional and personal development opportunities for women at Goizueta by fostering relationships inside and outside the Emory community.“Having a community of likeminded individuals is very important. There aren’t very many women at the MBA level in business school and GWIB does a great job of bringing outside expertise in as well as fostering the talent on campus,” says Eve Rosenzweig, associate professor of information systems & operations management and GWIB faculty advisor.

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Publications (5)

A contingent view of e-collaboration and performance in manufacturing

Journal of Operations Management

2009 Manufacturers are increasingly utilizing Internet-based tools to more readily conduct collaborative activities with key business customers. While the emerging conventional wisdom suggests that the greater the extent to which manufacturers engage in Internet-enabled commerce with downstream business customers the better the performance, we espouse an alternative view. Consistent with the relational view of competitive advantage and contingency theory, we develop a model and a series of hypotheses that specify how ...

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Operations strategy research in the POMS journal

Production and Operations Management

2005 In this paper, we examine the operations strategy literature in the POMS journal to determine what has been learned and to suggest new directions for further study in this important area of research. Our review of this literature resulted in the selection of thirty-one relevant articles, many of which draw upon multiple theoretical perspectives. We identify eight such theoretical perspectives, and go on to classify these perspectives in terms of the scope of inquiry employed in the research (focused versus aggregated) and the researcher's ...

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Towards a theory of competitive progression: evidence from high‐tech manufacturing

Journal of Operations Management

2004 This study replicates and extends Ferdows and De Meyers' observed 'sand cone' model of cumulative competitive capabilities by means of Roth's related competitive progression theory (CPT). Using path analysis, we model and test the relationships among the generic competitive capability constructs of conformance quality, delivery reliability, volume flexibility, and low cost as predicted by CPT. Our results, drawn from a sample of high-tech manufacturers, provide further evidence that on average, these four capabilities are ...

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A tale of two countries’ conservatism, service quality, and feedback on customer satisfaction

Journal of Service Research

2004 This article compares the influence of service quality on customer satisfaction in the United Kingdom and the United States and considers the moderating effect of systematic customer feedback and complaint processes. Propositions are developed concerning country differences based on British conservatism. Hypotheses were tested using data from the International Service Study. The results support the conservatism hypothesis, empirically demonstrating that customer reaction to good service is similar, but UK and US customers ...

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The influence of an integration strategy on competitive capabilities and business performance: an exploratory study of consumer products manufacturers

Journal of Operations Management

2003 In this paper, we expand upon recent research by Frohlich and Westbrook that characterizes the influence of supply chain integration on performance. Introducing supply chain integration intensity as a proxy variable for Frohlich and Westbrook's 'outward-facing supply chain strategy', we investigate the ways that manufacturing-based competitive capabilities mediate the relationship between supply chain integration and business performance. While ...

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