David A. Schweidel is Professor of Marketing at Emory University’s Goizueta Business School. Schweidel received his BA in mathematics, MA in statistics, and PhD in marketing from the University of Pennsylvania. He was previously on the faculty of the Wisconsin School of Business at the University of Wisconsin-Madison and Georgetown University’s McDonough School of Business.
Schweidel is an expert in the areas of customer relationship management and social media analytics. His research focuses on the development and application of statistical models to understand customer behavior and inform managerial decisions. His research has appeared in leading business journals including Journal of Marketing, Journal of Marketing Research, Marketing Science and Management Science. His research has garnered numerous awards, including the Gaumnitz Junior Faculty Research Award from the Wisconsin School of Business and the Marketing Science Institute’s Buzzell Award. He has been recognized as a leading scholar by the Marketing Science Institute’s Young Scholar and Scholar programs, and by Poets and Quant’s “Top 40 Under 40.” Based on his research, he has consulted for companies including Airbnb, Thumbtack, eBay, and General Motors.
Schweidel is the author of Social Media Intelligence (Cambridge University Press) in which he and his co-author discuss how organizations can leverage social media data to inform their marketing strategies. He is also the author of Profiting from the Data Economy (Pearson FT Press), in which he details the value of businesses tapping into consumer data for both individuals and companies.
Education
The Wharton School of the University of Pennsylvania
PhD
Marketing
2006
The Wharton School of the University of Pennsylvania
MS
Statistics
2004
University of Pennsylvania
BA
Mathematics, Economics and Actuarial Mathematics
2001
Areas of Expertise
Marketing Technology
AI
Social Media
Political Marketing
Customer Analytics
Publications
Frontiers: Supporting Content Marketing with Natural Language Generation
Marketing Science
2022
Advances in natural language generation (NLG) have facilitated technologies such as digital voice assistants and chatbots. In this research, we demonstrate how NLG can support content marketing by using it to draft content for the landing page of a website in search engine optimization (SEO). Traditional SEO projects rely on hand-crafted content that is both time consuming and costly to produce...
The role of slant and message consistency in political advertising effectiveness: evidence from the 2016 presidential election
Quantitative Marketing and Economics
2022
We explore the relationship between the content of political advertising on television and ad effectiveness. Specifically, we investigate how slant – the extremeness of the message – and consistency with the candidate’s primary campaign messaging in national ad buys relate to two measures of voter behavior: online word-of-mouth (WOM) and voter preference (captured through daily polls) for the candidates. Using data from the 2016 presidential election, we find that ad messages that are more (1) centrist and (2) consistent with a candidate’s primary-election platform associate with increases in online WOM and voter preference for the candidate.
How consumer digital signals are reshaping the customer journey
Journal of the Academy of Marketing Science
2022
Marketers are adopting increasingly sophisticated ways to engage with customers throughout their journeys. We extend prior perspectives on the customer journey by introducing the role of digital signals that consumers emit throughout their activities. We argue that the ability to detect and act on consumer digital signals is a source of competitive advantage for firms. Technology enables firms to collect, interpret, and act on these signals to better manage the customer journey. While some consumers’ desire for privacy can restrict the opportunities technology provides marketers, other consumers’ desire for personalization can encourage the use of technology to inform marketing efforts.
Measuring the Impact of Product Placement with Brand-Related Social Media Conversations and Website Traffic
Marketing Science
2019
Advertisers are growing increasingly concerned about the ease with which traditional television advertising can be avoided. Product placement activities, where brands are visually and/or verbally incorporated into television and movies, have continued to grow. In contrast to television commercials that can be avoided by viewers, product placement is embedded in the programming itself and is more difficult to avoid. Despite its popularity, there is limited research in marketing that has investigated the impact of product placement.
Incorporating direct marketing activity into latent attrition models
Marketing Science
2013
When defection is unobserved, latent attrition models provide useful insights about customer behavior and accurate forecasts of customer value. Yet extant models ignore direct marketing efforts. Response models incorporate the effects of direct marketing, but because they ignore latent attrition, they may lead firms to waste resources on inactive customers.
Online product opinions: Incidence, evaluation, and evolution
Marketing Science
2011
Whereas recent research has demonstrated the impact of online product ratings and reviews on product sales, we still have a limited understanding of the individual's decision to contribute these opinions. In this research, we empirically model the individual's decision to provide a product rating and investigate factors that influence this decision.
Portfolio dynamics for customers of a multiservice provider
Management Science
2011
Multiservice providers, such as telecommunication and financial service companies, can benefit from understanding how customers' service portfolios evolve over the course of their relationships. This can provide guidance for managerial issues such as customer valuation and predicting customers' future behavior, whether it is acquiring additional services, selectively dropping current services, or ending the relationship entirely. In this research, we develop a dynamic hidden Markov model to identify latent states that govern customers' affinity for the available services through which customers evolve.
Understanding service retention within and across cohorts using limited information
Journal of Marketing
2008
Service churn and retention rates remain central as constructs in marketing activities such as valuation of service subscribers and resource allocation. While extant approaches have been proposed to relate service churn to external factors such as reported satisfaction, marketing mix activities, and the like, managers often face situations in which the only information available is the duration for which subscribers have had service. In such cases, can they forecast service churn and understand the contributing factors, which may allow for subsequent intervention?
A bivariate timing model of customer acquisition and retention
Marketing Science
2008
Two widely recognized components, central to the calculation of customer value, are acquisition and retention propensities. However, while extant research has incorporated such components into different types of models, limited work has investigated the kinds of associations that may exist between them. In this research, we focus on the relationship between a prospective customer's time until acquisition of a particular service and the subsequent duration for which he retains it, and examine the implications of this relationship on the value of prospects and customers.
As the 2026 Senate races heat up, negative campaign ads are once again dominating the airwaves. David Schweidel, Professor of Marketing and the Roberto C. Goizueta Professor in Business Technology at Emory's Goizueta Business School, has researched political advertising for years and is currently tracking the 2026 Senate races.
Asked why negative campaigns tend to outperform positive ones, Schweidel points to what sticks with voters: "It's those negative messages. It's those attack messages," often fearor anger-based, that he says are "more arousing to us" and "tends to move the needle more so than positive advertising."
Where an ad comes from matters too. Schweidel's research looks at whether messaging originates from the candidate directly or from third parties like PACs or political parties, and he's found that candidate-sourced messaging tends to be more believable, "coming from a human brand," in his words, rather than an unfamiliar political organization.
His current research pushes this further, into how political advertising shapes what AI chatbots tell voters. Schweidel notes that where news coverage and social media once drove poll movement, more voters are now turning to AI chatbots for candidate information. Using Maine Senate candidate Graham Platner as an example, he explains that recent news coverage and online conversation about a candidate gets absorbed by these chatbots, ultimately shaping what's presented to a voter asking about that candidate. For campaigns and advertisers, Schweidel frames this as a new channel to understand, similar to how companies already monitor social media conversation, and predicts political campaigns will start actively tracking how their candidates are portrayed in AI responses, the same way many companies now treat AI presence the way they once treated search engine optimization:
"What a lot of companies are trying to come up with now is what is the playbook to do the same thing for AI." Dr. Schweidel is an expert in marketing technology, AI, social media, political marketing, and customer analytics. He holds a PhD in Marketing from the Wharton School of the University of Pennsylvania and is the author of Social Media Intelligence and Profiting from the Data Economy. His research has appeared in the Journal of Marketing, Journal of Marketing Research, Marketing Science, and Management Science, and he has been recognized as a Marketing Science Institute Young Scholar and named to Poets & Quants' "Top 40 Under 40."
Dr. Schweidel is available to discuss: Why are negative campaign ads more effective than positive ads? Why do negative emotions drive people to vote, donate, and campaign, more than positive emotions? The connection between AI and campaign ads How organizations make explicit decisions to exploit these trends Click on the connect button in his profile below.
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5 min
New research from Goizueta’s David Schweidel looks at questions of compensation to human artists when images based on their work are generated via artificial intelligence. Artificial intelligence is making art. That is to say, compelling artistic creations based on thousands of years of art production may now be just a few text prompts away. And it’s all thanks to generative AI trained on internet images. You don’t need Picasso’s skillset to create something in his style. You just need an AI-powered image generator like DALL-E 3 (created by OpenAI), Midjourney, or Stable Diffusion.
If you haven’t tried one of these programs yet, you really should (free or beta versions make this a low-risk proposal). For example, you might use your phone to snap a photo of your child’s latest masterpiece from school. Then, you might ask DALL-E to render it in the swirling style of Vincent Van Gogh. A color printout of that might jazz up your refrigerator door for the better.
Intellectual Property in the Age of AI Now, what if you wanted to sell your AI-generated art on a t-shirt or poster? Or what if you wanted to create a surefire logo for your business? What are the intellectual property (IP) implications at work?
Take the case of a 35-year-old Polish artist named Greg Rutkowski. Rutkowski has reportedly been included in more AI-image prompts than Pablo Picasso, Leonardo da Vinci, or Van Gogh. As a professional digital artist, Rutkowski makes his living creating striking images of dragons and battles in his signature fantasy style. That is, unless they are generated by AI, in which case he doesn’t.
“They say imitation is the sincerest form of flattery. But what about the case of a working artist? What if someone is potentially not receiving payment because people can easily copy his style with generative AI?” That’s the question David Schweidel, Rebecca Cheney McGreevy Endowed Chair and professor of marketing at Goizueta Business School is asking. Flattery won’t pay the bills. “We realized early on that IP is a huge issue when it comes to all forms of generative AI,” Schweidel says. “We have to resolve such issues to unlock AI’s potential.” Schweidel’s latest working paper is titled “Generative AI and Artists: Consumer Preferences for Style and Fair Compensation.” It is coauthored with professors Jason Bell, Jeff Dotson, and Wen Wang (of University of Oxford, Brigham Young University, and University of Maryland, respectively). In this paper, the four researchers analyze a series of experiments with consumers’ prompts and preferences using Midjourney and Stable Diffusion. The results lead to some practical advice and insights that could benefit artists and AI’s business users alike.
Real Compensation for AI Work? In their research, to see if compensating artists for AI creations was a viable option, the coauthors wanted to see if three basic conditions were met:
– Are artists’ names frequently used in generative AI prompts?
– Do consumers prefer the results of prompts that cite artists’ names?
– Are consumers willing to pay more for an AI-generated product that was created citing some artists’ names?
Crunching the data, they found the same answer to all three questions: yes.
More specifically, the coauthors turned to a dataset that contains millions of “text-to-image” prompts from Stable Diffusion. In this large dataset, the researchers found that living and deceased artists were frequently mentioned by name. (For the curious, the top three mentioned in this database were: Rutkowski, artgerm [another contemporary artist, born in Hong Kong, residing in Singapore] and Alphonse Mucha [a popular Czech Art Nouveau artist who died in 1939].)
Given that AI users are likely to use artists’ names in their text prompts, the team also conducted experiments to gauge how the results were perceived. Using deep learning models, they found that including an artist’s name in a prompt systematically improves the output’s aesthetic quality and likeability.
The Impact of Artist Compensation on Perceived Worth Next, the researchers studied consumers’ willingness to pay in various circumstances. The researchers used Midjourney with the following dynamic prompt:
“Create a picture of ⟨subject⟩ in the style of ⟨artist⟩”. The subjects chosen were the advertising creation known as the Most Interesting Man in the World, the fictional candy tycoon Willy Wonka, and the deceased TV painting instructor Bob Ross (Why not?). The artists cited were Ansel Adams, Frida Kahlo, Alphonse Mucha and Sinichiro Wantabe. The team repeated the experiment with and without artists in various configurations of subjects and styles to find statistically significant patterns. In some, consumers were asked to consider buying t-shirts or wall art. In short, the series of experiments revealed that consumers saw more value in an image when they understood that the artist associated with it would be compensated.
Here’s a sample of imagery AI generated using three subjects names “in the style of Alphonse Mucha.” Source: Midjourney cited in http://dx.doi.org/10.2139/ssrn.4428509 “I was honestly a bit surprised that people were willing to pay more for a product if they knew the artist would get compensated,” Schweidel explains. “In short, the pay-per-use model really resonates with consumers.” In fact, consumers preferred pay-per-use over a model in which artists received a flat fee in return for being included in AI training data. That is to say, royalties seem like a fairer way to reward the most popular artists in AI. Of course, there’s still much more work to be done to figure out the right amount to pay in each possible case. What Can We Draw From This?
We’re still in the early days of generative AI, and IP issues abound. Notably, the New York Times announced in December that it is suing OpenAI (the creator of ChatGPT) and Microsoft for copyright infringement. Millions of New York Times articles have been used to train generative AI to inform and improve it.
“The lawsuit by the New York Times could feasibly result in a ruling that these models were built on tainted data. Where would that leave us?” asks Schweidel. "One thing is clear: we must work to resolve compensation and IP issues. Our research shows that consumers respond positively to fair compensation models. That’s a path for companies to legally leverage these technologies while benefiting creators." David Schweidel To adopt generative AI responsibly in the future, businesses should consider three things. First, they should communicate to consumers when artists’ styles are used. Second, they should compensate contributing artists. And third, they should convey these practices to consumers. “And our research indicates that consumers will feel better about that: it’s ethical.” AI is quickly becoming a topic of regulators, lawmakers and journalists and if you're looking to know more let us help.
David A. Schweidel, Professor of Marketing, Goizueta Business School at Emory University
To connect with David to arrange an interview simply click his icon now.
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1 min
The U.S. House today passed a federal bill to ban TikTok and it now moves to the Senate. President Biden said he would sign a potential bill that bans the social media platform.
Goizueta Business School Professor David Schweidel has done extensive research on the impact of social media.
He says:
The security and privacy issues around TikTok are only one part of the equation. User safety is another concern that all social media companies are now facing. He notes that the algorithms prioritize engagement, which could be showing people content that is harmful to them (mentally and/or physically).
Background: TikTok is owned by ByteDance, a private Chinese company that claims all information gathered through the app is secure. Lawmakers do not agree and have plans to remove TikTok from the U.S. by September 30th unless ByteDance sells TikTok. The proposed bill would also put into place allowance for the executive branch to prohibit access to an app owned by a foreign adversary that could impact national security. Expert Source: David A. Schweidel, Professor of Marketing, Goizueta Business School at Emory University
Bio https://goizueta.emory.edu/faculty/profiles/david-schweidel To connect with David to arrange an interview simply click his icon now.
In the News
An AI bot is running a retail store. Is this the future?
USA Today print
2026-04-23
A new store in San Francisco has human employees, but they're not the ones making the decisions. An artificial intelligence bot named Luna is the boss.
How Meta’s high-stakes trial could have ripple effects across other industries
Fast Company online
2026-02-20
Meta founder and CEO Mark Zuckerberg took the stand Wednesday to defend his company’s practices in a landmark trial that could determine whether social media companies can be held liable for alleged harms to children. But if the defendants lose, the implications could extend far beyond social media.
Georgia lawmakers propose framework to address children’s online safety
Atlanta News First online
2025-12-29
Emory University marketing professor David Schweidel said parents are often told to manage technology use at home, but many don’t fully understand what tools or settings are available to them.
Why more holiday shoppers are using AI for gift-giving
USA Today online
2025-12-16
More shoppers are using AI this holiday season – whether they are utilizing the technology on purpose or not. The usage of AI to aid in finding gifts and tracking prices has skyrocketed this holiday season as the technology continues to advance and people's comfort level with AI increases.
I Dove Deep Into the SportsCenter of Silicon Valley - Business Insider
Business Insider online
2025-09-15
At the defense tech and data juggernaut Palantir's customer conference in early September, CEO Alex Karp joined the online talk show "TBPN" to take a victory lap. "We're crushing it," Karp said, sporting a white T-shirt and a six-figure Patek Philippe watch.
TikTok influencers play pivotal role in 2024 election, reshaping political engagement
The National Desk online
2025-01-20
WASHINGTON (TNND) — The power of younger social media influencers is being felt. On the eve of inauguration day, TikTok sponsored a party honoring a select group of individuals who helped with President Trump's re-election campaign.
Stuck on holiday gifts? What happened when I used AI to help with Christmas shopping
USA Today online
2023-12-01
I admit it. I have never been great at coming up with gift ideas. I do not have that gift, so to speak, of knowing exactly what someone would like without asking or I worry that they’ll want to return what I ultimately pick. Occasionally, I have hit a home run picking up on an idea for the perfect gift
Generative AI Has an Intellectual Property Problem
Harvard Business Review online
2023-04-07
Generative AI, which uses data lakes and question snippets to recover patterns and relationships, is becoming more prevalent in creative industries. However, the legal implications of using generative AI are still unclear, particularly in relation to copyright infringement, ownership of AI-generated works, and unlicensed content in training data. Courts are currently trying to establish how intellectual property laws should be applied to generative AI, and several cases have already been filed. To protect themselves from these risks, companies that use generative AI need to ensure that they are in compliance with the law and take steps to mitigate potential risks, such as ensuring they use training data free from unlicensed content and developing ways to show provenance of generated content.
Negative rhetoric ramps up ahead of midterm elections
News Nation online
2022-10-21
Emory University Marketing Professor David Schweidel has researched the effectiveness of negative political advertising and says the trend of negative ads and language goes back at least a decade.
The negativity, he said, just works, and it reflects a divided country.
“If I scare you, if I come out and say, ‘if you don’t do this, this is where we’re heading, it’s going to be a really bad place’ — If I can trigger that fear in you, that’s more likely to get you to act,” Schweidel said.
Politicians and Fashion Designers Increasingly Team Up to Benefit Both Sides
Women's Wear Daily print
2022-10-05
Such alliances inevitably have some overlap with their respective audiences, but more often than not there is the opportunity to attract new people for both sides. David Schweidel, a marketing professor at Emory University’s Goizueta Business School, said, “It goes both ways. The politician who is partnering with the designer already has their core following. But this is another way to reach a broader audience that they might not have that direct access to.”
Peloton Responds to 'And Just Like That' Appearance - The New York Times
New York Times online
2021-12-11
This article contains spoilers for the premiere of “And Just Like That” on HBO Max. Peloton, a maker of high-end exercise equipment, was apparently just as surprised as you were by its appearance on “And Just Like That,” the new HBO Max limited series that picks up the story of “Sex and the City.
Brands Are Invading Your Favorite Streaming Shows And Movies, Whether You Realize It Or Not
Forbes online
2021-07-25
“If I’m starting to cobble together my viewing experience as a series of streaming services, I potentially don’t get exposed to traditional television advertising anymore,” Emory University marketing professor David Schweidel told Bloomberg recently. “So product placement becomes the way of cutting down the cost associated with production when you don’t have advertising to support you.”
LeBron James’s ‘Space Jam’ Spurs Stampede of 200 Product Tie-Ins
Bloomberg online
2021-07-16
Whether all these deals pay off for Warner Bros. or its partners remains to be seen. Movie tie-ins can provide big benefits to sponsors, if not the studios, according to David A. Schweidel, a marketing professor at Emory University’s Goizueta Business School. The studio doesn’t reveal the terms of its arrangements. "I wouldn’t say that you can expect to draw new viewers to the movies with these partnerships,” Schweidel said in an email. “But, for the brands, these partnerships can be successful tools at attracting the attention of moviegoers.”
Oprah and CNN: AT&T is merging media business with Discovery
ABC News online
2021-05-17
David Schweidel, a business professor at Emory University, questioned whether consumers will be better off with the deal. “If I do decide to cut the cord and I need three to five services to get what I had before, that bill could easily approach what I was paying for cable before,” Schweidel said. “This may end up hurting consumers.”
Politicians and Fashion Designers Increasingly Team Up to Benefit All
Footwear News online
2019-09-03
Designers and politicians have long appreciated what can be gained from the occasional alliance. American designers and their European counterparts have vied for decades to dress leading political figures and their respective spouses for key photo-ops like inaugurations, state dinners, weddings and other media-centric occasions.
How Privacy Regulations Will Push Brands to Target Smaller, More Dedicated Groups of Consumers
AdWeek online
2019-08-20
The landscape is shifting quickly with regards to consumer data privacy. GDPR led to fines being levied against British Airways and Marriott for data breaches. Google has also been hit with penalties under the new regulations. With a maximum penalty of 4% of a company’s global revenue, this could result in multi-billion-dollar penalties for large tech companies like Google and Facebook.
Factual, or Warm and Fuzzy? Why Choosing the Right Words Matters
Knowledge@Wharton online
2019-01-29
People use words to communicate what they think, feel and believe. But for social psychologists, words can do far more than convey one’s thoughts and emotions.
How Social Media Platforms Foster Hatred, Violence
GPB radio
2018-11-02
We spoke with David Schweidel, professor of marketing at Emory University, about the problem with social media echo chambers.
In response to demands to shut down Gab after the Pittsburgh shooting, the site tweeted, "Words are not bullets and Gab isn't going anywhere." Schweidel discussed where the responsibility should lie when preventing violent hate speech online.
Republican attacks take aim at non-white congressional candidates
The Guardian online
2018-10-11
Negative campaign advertisements are as familiar in US elections as door-knocking and yard signs. But as the 2018 midterm election campaign pulls into its homestretch, Republican attacks in two congressional races happening 3,000 miles apart have triggered alarm bells for targeting non-white candidates in an apparent effort to highlight their “otherness”.
Encouraging TV Binge Watching May Backfire On Advertisers
NPR online
2015-12-16
VEDANTAM: Well, Wendy Moe at the University of Maryland and David Schweidel at Emory University, Steve, they analyzed television binge watchers. It's actually difficult to measure whether when you're watching television you're paying attention to the ads or not. So what Moe and Schweidel did was they analyzed television binge watching on the Hulu platform. People are watching television on a computer. There are ads that show up. And they attract about 10,000 viewers - 100,000 viewing sessions. And the researchers analyzed how willing people were to engage with the ads. Here's Moe...
Spring semester brings new programs, events across the university
Emory News Center online
2015-02-02
New books: David Schweidel, an associate professor of marketing at Goizueta Business School, looks at the present in identifying trends of the future. For example, presently, marketers have troves of data on customers. The goal for the future? Identify more ways to utilize the data in decision making (“Profiting from the Data Economy”)...
Chatbot GPT launched in December and has surpassed 100 million monthly users as of January -- surpassing the growth rates of Instagram and TikTok. The AI space is also growing as competition from leading tech firms like Google and Meta enter the space. The AI space is more than a computer writing term papers. Image generation is also a threat to businesses. Goizueta marketing professor David Schweidel can discuss what image generators mean to consumers and how the technology could impact pending lawsuits and compensation.