Susan Nabeth Moore
Customer Success Leader & Founder
- Paris Île-de-France FRANCE
Sue is an active member of the Customer Success movement in Europe.
Social
Biography
Industry Expertise
Areas of Expertise
Education
University of Sunderland in London
Bachelor's Degree
German Studies and English/American Literature
PSB Paris School of Business
Masters Degree
Marketing and Communication
Languages
- German
- French
- English
Selected Blog Posts
The QBR Mistakes You Need To Stop Making
AmityMathilde Augustin
2017-07-10
QBRs are an amazing opportunity, but they're also where dropping the ball has the most painful impact. We asked leading Customer Success experts to share the biggest QBR mistakes Customer Success teams are guilty of, and how to avoid them moving forward.
Customer Success of Things – A Darwinian Evolution Approach
Amity2017-02-27
Having always been inspired by this Darwin quote, those who have crossed my path will have already met my mascot chameleon which I affectionately call “Adaptus Rex”. He’s tame and as a prehistoric descendant, he learned to survive environmental change! His capacity to modify colours has followed me through all life environments and challenges, adapting to the next state of evolution.
Customer Success of Things - Some Definitions
Amity2017-01-16
As we observe momentum building up in Europe around the emerging role of customer success, I’d like to share a few thoughts around this business metamorphosis we are witnessing. While this new role is still very much at experimentation stage as it positions itself in the recurring revenue business model, there are common themes around its practice and impact.
The Recurring Revenue "Boomerang" and the Customer Success Journey
Amity2016-10-14
Once upon a time, in the heart of England near to Sherwood Forest, we kid “gamers” (no consoles then) would spend our time in outdoor adventures. With the kids on the block we’d invent new games, role plays and mini Olympics and we’d be recognised for our success. I was proud to be crowned “Maid Marian of Boomerangs”! I was fascinated by the deft of my boomerang whizzing through the air and spinning right back into my hands. It was magic and rewarding! The trick was mastering how to launch enough spin and orientation to ensure the boomerang would keep coming back gracefully into my hands.
The Milestones of the Recurring Revenue Customer Journey
Amity2016-10-17
Last week, we published a blog post in which Susan Nabeth Moore explored how Customer Success has changed the traditional Marketing and Sales revenue funnel and the way we conceive of the customer journey.
This week, Susan takes us for a brief trip through the main macro milestones of the "recurring revenue boomerang" customer journey.