Oliver Yao
Dean of Lerner College, Professor of MIS
Social
Biography
A recognized scholar in information systems and operations management, Yao was the George N. Beckwith ’32 Professor at Lehigh University. His research has been published in Management Science, Information Systems Research and MIS Quarterly, among others. He also serves on the editorial boards of Productions and Operations Management and Information Systems Research, contributing to the advancement of his field.
Prior to joining UD, Yao spent 20 years at Lehigh University, where he held a variety of faculty and administrative roles. Most recently, he served as interim deputy provost for graduate education, overseeing graduate student success and developing strategies to expand enrollment. As associate dean for graduate programs, he strengthened recruitment, student services, and career development, while also leading curriculum innovation. Previously, he chaired Lehigh’s Department of Management, supporting faculty development and expanding undergraduate and graduate enrollment.
Yao holds a doctorate from the University of Maryland, an MBA from Rensselaer Polytechnic Institute and a bachelor’s degree from Shanghai Jiao Tong University.
Areas of Expertise
Media Appearances
10 Business Schools To Watch In 2026
Poets & Quants online
2026-02-08
In Poets&Quants’ 2026 Online MBA Ranking, Lerner finished 32nd, up 9 spots from the previous year.
Inside The $120 Million Plan To Transform Lerner College
Poets & Quants online
2025-08-18
When Oliver Yao became dean of the University of Delaware’s Alfred Lerner College of Business and Economics in August 2023, he took the helm of a school with strong roots — and even bigger ambitions.
A Smarter Internship? This B-School’s Co-Op Model Offers A Year-Long Job Experience
Poets & Quants online
2025-08-01
Article spotlights the Lerner Co-op program at the University of Delaware, a year-long work-based learning initiative launched with a grant from the Delaware Workforce Development Board.
10 Undergraduate Business Schools To Watch In 2025
Poets & Quants online
2025-06-20
The University of Delaware's Lerner College of Business and Economics jumped up 13 places this year to No. 52 in Poets&Quants’ annual ranking of the Best Undergraduate Business Programs in the U.S. It also jumped five spots to No. 41 in our 2025 ranking of the Best Online MBA Programs in the U.S.
Feature: New dean Oliver Yao discusses the future of Lerner College
UD Review online
2023-09-28
Oliver Yao has major plans for growth in the Alfred Lerner College of Business and Economics. Those plans include increasing research productivity within the program in order to cope with the technological advances taking over business.
Oliver Yao announced as interim deputy provost for graduate education
The Brown and White online
2021-02-22
In a Feb. 22, email to the campus community, Provost Nathan Urban announced the promotion of Oliver Yao, associate dean for graduate programs and George N. Beckwith Professor in the Lehigh College of Business, to interim deputy provost for graduate education.
Yao named new UD Lerner College of Business dean
Delaware Business Times online
2023-07-03
Business outlet writes about the appointment of Oliver Yao as the new dean of the University of Delaware's Lerner School of Business & Economics.
Articles
On Empirically Estimating Bullwhip Effects: Measurement, Aggregation and Impact.
Journal of Operations Management2020-04-09
Empirical estimation of the bullwhip effect poses several challenges, although the bullwhip effect has been well studied in modeling papers. Using a dataset from a large supermarket chain, we estimate the product level bullwhip effect using various methods, analyze consequences of its different measurements and aggregations, and examine its impact on supply chain performance in terms of inventory ratio and stockouts.
Willingness to Pay for Status Signals in Online Luxury Markets
Production and Operations Management2022-02-01
We study consumers’ valuation of status signals by estimating their willingness to pay for a luxury item with a quiet vs. a prominent logo. We collected data from two online markets on sales of two luxury handbags that differ principally in the prominence of their logo.
Let them stay or let them go? Online retailer pricing strategy for managing stockouts
Production and Operations Management2022-12-01
A challenge for online retail firms is managing stockouts of products when substitutes are available. We develop a game‐theoretic model to analyze the competition between multiple‐product online firms and characterize the scenarios when they can use prices as stockout recovery mechanisms.
Post-Promotion Redemption, Exposure, and Spillover Effects of Electronic Coupons: An Empirical Analysis
Production and Operations Management2023-02-21
Coupon promotions have been increasingly used with the development of electronic commerce technologies. The post‐promotion effects of coupon promotions have been mixed.
The version effect of apps and operating systems in mobile commerce
Production and Operations Management2023-02-01
Different versions of mobile operating systems or shopping apps enable different functionalities and information flows, thus creating various mobile shopping environments. In general, up‐to‐date versions provide better information flows and richer functionalities. However, mobile operating systems and shopping apps affect consumer behavior through different mechanisms.
Education
Shanghai Jiao Tong University
B.S.
Mechanical Engineering
1995
Rensselaer Polytechnic Institute
M.B.A.
MIS and Finance
1997
University of Maryland
Ph.D.
Business
2002


