Featured Post from ExpertFile

Top 5 Lessons on how Wake Forest Won a Bulldog Award for Best Online Newsroom

Dec 10, 2019

5 min

Peter Evans
“The primary goal of redesigning our online newsroom has been to help journalists covering Wake Forest do their jobs quicker, easier and better.”

– Katie Neal, Executive Director, News and Communications


In late 2015, the Communications & External Relations group at Wake Forest University embarked on an ambitious goal: “Tell Wake Forest stories and create a positive experience for news media by providing them as much content, access and support as possible.”


Being in the midst of a $1 billion capital campaign, Wake Forest realized that the newsroom was a pivotal tool for helping shape the perception of the university to key audiences. Facing the challenge of dealing with an old newsroom, packaged in a way which made it frustrating for journalists to access the information they needed, the news team was tasked with creating a new and improved visually-compelling, mobile responsive and easy-to-navigate online newsroom.


The news team was guided by two goals to address their primary audience of journalists:


  • Give journalists what they want. Help them find the information they need to do their jobs easily and quickly.
  • Make it easy for anyone to share Wake Forest news.


And, to achieve these goals, they implemented their strategy which focused on four areas of emphasis:


  • Offer a useful combination of newsworthy content, facts and resources.
  • Showcase visual storytelling capabilities with multimedia options and a flexible web design.
  • Establish a best-in-class expert guide. Prominently feature experts on trending topics and breaking news.
  • Provide easy ways to share news stories, expert pitches, photos and videos to increase visibility on social media while reinforcing the brand.


Since the launch of the Wake Forest newsroom in the spring of 2016, they have achieved notable success. They have seen a significant increase in media coverage stemming from their expert pitch efforts, they’ve had a positive social impact in their local community, and they’ve noticed an increase in content consumption. Just last month, Wake Forest was recognized for these efforts by winning the bronze Bulldog Award from the Bulldog Reporterfor “Best Online Newsroom of the Year.” The panel of judges was comprised of working and award-winning journalists, including a Pulitzer Prize winner, and represented a number of different media outlets including The Washington Post, USA Today, Forbes and The Oregonian.


So what can we learn from Wake Forest? Here are the Top 5 lessons on how they made their newsroom stand out above the rest.



1. They Wrote Stories for Journalists


Instead of taking a reactive approach to getting their experts in the media, the team at Wake Forest opted to be more proactive in getting their experts noticed. This meant presenting relevant news items, story ideas and expert pitches in a central and very visible location. They called it “Headlines”.



Realizing that some stories needed a longer shelf life, the news team created the Headlines section to help journalists by providing storyline options. Here, journalists have a picklist of potential stories, a recommended angle and relevant Wake Forest experts who can comment. It’s a one-stop-shop for journalists.


Even more, with Headlines, Wake Forest is getting the added advantage of telling their stories.


How are you helping with getting your stories out there?



2. They Brought their Experts Forward


With leading researchers ready to comment on a range of newsworthy topics – including the unprecedented U.S. election cycle – the news team brought their experts to the forefront by putting them on display in multiple locations of the newsroom.


Using ExpertFile’s REST API, Wake Forest was able to extend its expert content on multiple pages, while still having the ability to manage that content from one central dashboard location.


This has allowed the news team to be more proactive in updating expert content, capture key engagement metrics and respond to potential opportunities in a timely manner. For instance, the team created a special portal in their newsroom to direct journalists to the best experts that could speak on the election.



From The New York Times to NPR’s “All Things Considered,” more than three dozen Wake Forest faculty shared their election-related expertise with top-tier news outlets around the world. Wake Forest professors had more than 1,300 media mentions for expert commentary alone, with the potential to reach more than 2 billion people.


What is your organization doing to bring your people forward?



3. They Provided a Clear Path of Communication


You’d be hard-pressed to find a page that didn’t provide some sort of contact method in the Wake Forest newsroom. Between having the news team’s contact email and phone number available on every page, and multiple contact buttons on the expert profiles, a journalist would have no problem finding the best method of reaching out.




It’s important to present a clear path of communication between the journalist and the institution. Safe to say, journalists tend to be very busy and often time constrained. So, if they don’t find what they’re looking for right away, to put it in the words of Jay-Z, on to the next one.


How are you making it easier for journalists to reach you and your communications group?



4. They Made it Easy to Find the Best Person


Katie Neal once said it best, “We’re not under the delusion that media wake up and think they should go to Wake Forest first when they are looking for experts.” For the Wake Forest team, providing multiple avenues for experts to be discovered was a major objective.


And, where do media look first for experts? Google.


“We’re not under the delusion that media wake up and think they should go to Wake Forest first when they are looking for experts.”


Google likes good content. Enhancing the discoverability of Wake Forest’s expert content on the world’s most commonly used search engine, is one of the best ways to attract media.


However, the Wake Forest News and Communications team didn’t stop there. They added easy search functions to their pages.


How are you ensuring your experts’ discoverability?



5. They Didn’t Limit Themselves to the Newsroom


It’s important to think outside the box. Wake Forest exemplified this by extending their reach beyond the newsroom.


Through syndicating expert content on different networks (ExpertFile.com) and promoting with various social platforms (Twitter), Wake Forest was able to access a much wider audience.


Remember, distribution can take you from good to great.



How are you thinking outside of your website?


So, there you have it. By following these lessons learned from Wake Forest University, you too can begin to engage with media more proactively. To summarize, the key questions to ask yourself when creating a newsroom to engage with media are:


  • How am I putting my stories in front of media?
  • How am I currently presenting my media experts on my website?
  • How am I making it easier for media to contact me and my team?
  • How am I enhancing my experts’ discoverability?
  • How am I extending beyond the reach of my website?




Connect with:
Peter Evans

Peter Evans

Co-Founder & CEO

Recognized speaker on expertise marketing, technology and innovation

Media TrendsThought LeadershipMarketingTechnologyInnovation
Powered by

You might also like...

Check out some other posts from ExpertFile

From Saint to Shamrocks: How St. Patrick’s Day Became the World’s Biggest Irish Party featured image

2 min

From Saint to Shamrocks: How St. Patrick’s Day Became the World’s Biggest Irish Party

Every March 17, cities around the world turn green as millions celebrate St. Patrick’s Day with parades, music, traditional foods, and a strong dose of Irish pride. But the origins of the holiday trace back more than 1,500 years to St. Patrick, the 5th-century missionary credited with bringing Christianity to Ireland. Over time, the feast day commemorating Ireland’s patron saint evolved into a broader celebration of Irish heritage, folklore, and culture. Many of today’s traditions, wearing green, shamrocks, lively parades, and even the association with leprechauns — developed centuries later, particularly as Irish immigrants in North America began celebrating their heritage publicly. In fact, some of the world’s biggest St. Patrick’s Day traditions, including massive parades and even dyeing rivers green, originated in the United States and Canada rather than Ireland itself. From the real history of St. Patrick to the myths, symbols, and global traditions that followed, historians and cultural experts can help unpack how this ancient religious observance transformed into one of the world’s most recognizable cultural celebrations. ExpertFile connects journalists with historians, cultural scholars, and experts in Irish heritage who can provide insight on topics including: The real story of St. Patrick and his mission in Ireland How shamrocks, leprechauns, and the color green became iconic symbols Why parades and public celebrations grew in North America How Irish immigration shaped the modern holiday The cultural and economic impact of St. Patrick’s Day celebrations worldwide Journalists looking for fresh angles on the history, traditions, and cultural significance of St. Patrick’s Day can connect with experts available through the ExpertFile platform. Our experts can help! Connect with more experts here: www.expertfile.com

Oil Shock: How the War in Iran Could Send Global Fuel Prices Soaring featured image

2 min

Oil Shock: How the War in Iran Could Send Global Fuel Prices Soaring

The ongoing war involving Iran has rapidly become one of the most consequential energy stories in the world. Oil markets have reacted sharply as military escalation threatens critical energy infrastructure and shipping routes in the Persian Gulf. Brent crude prices have surged past $100 per barrel as traders react to supply disruptions and the growing risk that the conflict could persist or expand across the region. At the heart of the concern is the Strait of Hormuz, a narrow but vital shipping corridor through which roughly one-fifth of the world’s oil and liquefied natural gas flows. Any disruption to this route has immediate ripple effects across global energy markets, transportation costs, supply chains, and ultimately consumer fuel prices. Analysts warn that if disruptions continue, the world could face sustained higher oil prices, tighter energy supply, and inflationary pressure across multiple sectors including transportation, manufacturing, and food production. In some scenarios, oil prices could climb significantly higher if shipping through the region remains restricted or if energy infrastructure becomes a sustained target in the conflict. For journalists covering the evolving situation, the energy implications of this conflict are complex and rapidly changing. From geopolitical strategy and energy security to economic ripple effects and consumer fuel prices, reporters need credible expert voices who can explain what’s happening and what comes next. ExpertFile connects journalists with leading experts across energy economics, geopolitics, global supply chains, and international security who can provide timely analysis on questions such as: Why the Strait of Hormuz is so critical to global oil markets How war in the Middle East impacts gasoline and diesel prices worldwide Whether oil prices could spike to $120 or higher The economic ripple effects of energy shocks on inflation and global markets How governments and energy companies respond to supply disruptions What the conflict could mean for long-term energy security and global trade Journalists covering the global energy story can connect with the many experts available through ExpertFile to provide context, analysis, and insight as this rapidly evolving crisis unfolds. Our experts can help! Connect with more experts here: www.expertfile.com

ExpertSpotlight: Why the Strait of Hormuz Matters: The World’s Most Critical Chokepoint featured image

3 min

ExpertSpotlight: Why the Strait of Hormuz Matters: The World’s Most Critical Chokepoint

The Strait of Hormuz is one of the most strategically vital waterways on Earth. Just 20 miles wide at its narrowest point, with shipping lanes only a few miles across in each direction,  this narrow channel connects the Persian Gulf to the Gulf of Oman and the Arabian Sea. Through it flows roughly one-fifth of the world’s petroleum supply, along with vast quantities of liquefied natural gas, particularly from Qatar. For global markets, the Strait is more than geography, it is a pressure point. Any disruption, even the threat of one, can send oil prices surging and rattle financial markets worldwide. A History Shaped by Empire and Energy For centuries, the Strait served as a maritime corridor linking Mesopotamia, Persia, India, and East Africa. Control over it shifted between regional powers, colonial empires, and eventually modern nation-states. In the 16th century, the Portuguese seized nearby islands to dominate regional trade routes. Later, British naval power asserted influence during the height of imperial shipping dominance. In the 20th century, however, the Strait’s importance expanded dramatically with the rise of oil exports from Gulf states. After the 1979 Iranian Revolution, tensions surrounding the Strait intensified. During the Iran-Iraq War in the 1980s, particularly the so-called “Tanker War” phase, commercial vessels were targeted, highlighting how vulnerable global energy supplies could be. Since then, periodic confrontations between Iran, the United States, and regional powers have kept the Strait at the centre of geopolitical risk. Why It Is So Important Today 1. Energy Security Major oil producers including Saudi Arabia, Iraq, the UAE, Kuwait, and Qatar rely heavily on this route. Even short-term closures could disrupt millions of barrels per day in global supply. 2. Global Economic Stability Because oil is globally traded and priced, disruptions in the Strait impact fuel costs, inflation, shipping, and consumer prices worldwide — including in North America and Europe. 3. Military Strategy The Strait is bordered primarily by Iran to the north and Oman to the south. Iran has periodically threatened to close the passage in response to sanctions or military pressure. The U.S. Navy and allied forces maintain a consistent presence to ensure freedom of navigation. 4. Modern Geopolitical Flashpoint Recent decades have seen drone seizures, tanker detentions, and naval standoffs. Each incident reinforces how fragile global energy logistics can be when concentrated in a single corridor. The Strait as a Symbol of Interdependence The Strait of Hormuz underscores a central truth of globalization: the world’s economies are deeply interconnected and geographically vulnerable. A narrow stretch of water in the Middle East can influence gasoline prices in Ontario, manufacturing costs in Germany, and energy security debates in Asia. It is both a trade artery and a geopolitical lever — a reminder that geography still shapes global power. Expert Angles for Media An expert in geopolitics, energy economics, or maritime security could explore: How vulnerable is the global economy to a prolonged closure? Can alternative pipelines realistically replace Hormuz traffic? What role do regional alliances play in deterring conflict? How does the Strait shape Iran’s negotiating power? What would insurance and shipping markets do in a crisis? The Strait of Hormuz is not simply a map feature — it is one of the world’s most consequential strategic chokepoints. Its stability underpins global energy flows, economic predictability, and international security. If tensions rise there, the world feels it. Our experts can help! Connect with more experts here: www.expertfile.com

View all posts
Powered by