Located in Cleveland, Ohio, Cleveland Clinic is a nonprofit, multispecialty academic medical center that integrates clinical and hospital care with research and education.

Cleveland Clinic was founded in 1921 as a group practice with the mission of providing “Better care of the sick, investigation into their problems and further education of those who serve.” 

Each year thousands of patients travel to Cleveland Clinic from every state in the nation and more than 132 countries around the world. In 2011, Cleveland Clinic recorded 5.1 million patient visits. 

Cleveland Clinic serves the community by building partnerships with community members and providing numerous health and wellness programs including free health screenings and education. Cleveland Clinic is committed to serving its surrounding neighborhoods and helping people make positive health and wellness choices. In 2011, its community benefit contribution totaled $552.2 million, including $145.6 million in charity care.

A leading medical innovator, Cleveland Clinic counts among its major medical breakthroughs coronary artery bypass surgery, the first near-total face transplant in the United States and the discovery that bariatric surgery controls diabetes.

Cleveland Clinic health system includes eight community hospitals, 16 full-service family health centers, a children's hospital for rehabilitation and one affiliate hospital. Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as in Florida, Nevada, Canada, and Abu Dhabi.

Today, with more than 1,400 beds on Cleveland Clinic main campus and 4,450 beds systemwide, Cleveland Clinic is one of the largest and most respected hospitals in the country. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals, and its heart and heart surgery program has been ranked No. 1 since 1995.

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Hospital & Health Care

In 2005, Dr. Michael Henderson embarked on an expansion of quality and patient safety for Cleveland Clinic, which led him to his current role as Chief Quality Officer. His interest in quality was initially triggered in the surgical arena in the early 2000's, when he implemented standardized approaches to perioperative processes and became a champion for the National Surgical Quality Improvement Program of the American College of Surgeons.

The establishment of Cleveland Clinic’s Quality and Patient Safety Institute provides a central coordinating focus for all quality, regulatory and risk-management activities across the Cleveland Clinic health system. The institute supports and collaborates with the clinical and support departments to align quality outcomes and patient safety into daily practice for the entire healthcare team. The focus of this work is to make quality and safety patient-centric, clinically relevant, operationally effective, regulatory compliant and academically appealing.

Dr. Henderson came to the United States in 1978, initially to Emory University in Atlanta. In 1992, he joined Cleveland Clinic as Chairman of General Surgery and Director of the Transplant Center. His main clinical interest has been in portal hypertension, with an extensive bibliography and record of presentations in this field. National Institutes of Health funding for his clinical and laboratory studies in portal hypertension has spanned more than 10 years.

Dr. Henderson received his medical degree from St. Andrews University, Scotland, and he completed his surgical training in Edinburgh, Scotland.

Patient Safety

Quality and Safety Collaborations

Implementing Systems to Manage Quality/Patient Safety

Healthcare Reform (Quality Portions)

Value Based Purchasing

New Models of Care

Cleveland Clinic Bio

Cleveland Clinic Website

TMIT Research Test Bed

Dr. Henderson discusses how quality plays into healthcare reform (the value side of the equation) and what providers can anticipate in terms of value-based purchasing. He also shares how new models of care can answer some of the demands of healthcare’s “new normal.” 

Healthcare Reform (Quality portions)

Dr. Henderson shares how Cleveland Clinic created a model of management for quality and patient safety involving all caregivers in quality improvement. The success of this model relies on consistent training, communication and easy-to-use tools as a basis for improving the safety culture and driving quality improvement. This model has helped Cleveland Clinic improve quality outcomes and reduce hospital-acquired infections and other complications.  

Miguel Angel Mercado, M.D. Asa (Hon)

Professor and Chairman Department of Surgery

Charles R. Denham, M.D.

Chairman

Dr. Clifford Ko, MD, MS, MSHA, FACS

Director, Division of Research and Optimal Patient Care

Chief Quality Officer

View this excerpt from J. Michael Henderson, MD, speaking on measuring and reporting quality at Cleveland Clinic.

J.Michael Henderson, MD: Measuring and Reporting Quality

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