Located in Cleveland, Ohio, Cleveland Clinic is a nonprofit, multispecialty academic medical center that integrates clinical and hospital care with research and education.

Cleveland Clinic was founded in 1921 as a group practice with the mission of providing “Better care of the sick, investigation into their problems and further education of those who serve.” 

Each year thousands of patients travel to Cleveland Clinic from every state in the nation and more than 132 countries around the world. In 2011, Cleveland Clinic recorded 5.1 million patient visits. 

Cleveland Clinic serves the community by building partnerships with community members and providing numerous health and wellness programs including free health screenings and education. Cleveland Clinic is committed to serving its surrounding neighborhoods and helping people make positive health and wellness choices. In 2011, its community benefit contribution totaled $552.2 million, including $145.6 million in charity care.

A leading medical innovator, Cleveland Clinic counts among its major medical breakthroughs coronary artery bypass surgery, the first near-total face transplant in the United States and the discovery that bariatric surgery controls diabetes.

Cleveland Clinic health system includes eight community hospitals, 16 full-service family health centers, a children's hospital for rehabilitation and one affiliate hospital. Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as in Florida, Nevada, Canada, and Abu Dhabi.

Today, with more than 1,400 beds on Cleveland Clinic main campus and 4,450 beds systemwide, Cleveland Clinic is one of the largest and most respected hospitals in the country. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals, and its heart and heart surgery program has been ranked No. 1 since 1995.

Cleveland Clinic

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The American Association of Critical-Care Nurses' Circle of Excellence awards recognize and showcase excellent outcomes in the care of acutely and critically ill patients and their families. The awards program is designed to align with the association's mission and vision focusing on outcomes responsive to professional and environmental issues in acute and critical care nursing.


2012 AACN Circle of Excellence Award

American Organization of Nurse Executives (AONE)

American Association of Critical Care Nurses (AACN)

American Association of Heart Failure Nurses (AHF)

Kelly Hancock was named Executive Chief Nursing Officer of Cleveland Clinic health system in September 2012. As such, she is responsible for directing the daily clinical, academic and operational activities of the nursing staff, as well as the focus of nursing throughout the various institutes on the main campus. She administers and directs nursing operations, as well as the financial, regulatory and business activities of nursing.

Ms. Hancock’s 20 years of nursing experience began at Cleveland Clinic. She upholds a strong administrative and clinical atmosphere that promotes staff education, staff development and cohesion among all disciplines, professional nursing care and world-class patient care.

Ms. Hancock obtained her MSN from Ursuline College, Ohio. She is a board-certified Nurse Executive through the American Nurse Credentialing Center, and a member of the American Organization of Nurse Executives, American Association of Critical Care Nurses, and Honor Society of Nursing - Sigma Theta Tau International. She is a recipient of the Bruce Hubbard Stewart Fellow Award and two-time recipient of the Abbie Porter Leadership Award, which highlights Nursing Leadership.


Patient Experience

Integration of Enterprise Nursing Workforce

Nursing Workforce

Transformational Leadership

Servant Leadership

Magnet and the Impact On Workforce

Nursing Recruitment and Retention

Nursing Quality

Wellness

Cleveland Clinic Profile

In 2003, Cleveland Clinic earned Magnet Status, the highest national award for excellence in nursing. Ms. Hancock shares how this affects a nursing workforce in terms of quality of care, recruitment and retention. She also discusses the role Cleveland Clinic’s 11,000 nurses play in patient experience and how transformational and servant leadership practices have helped improve nursing workforce metrics and enhanced the integration of nurses throughout Cleveland Clinic’s entire health system. 

Executive Chief Nursing Officer, CCHS and Chief Nursing Officer, Main Campus

Kelly Hancock, MSN, RN, NE-BC, speaks about the nursing workforce at Cleveland Clinic.

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