Announcing Major AIQ Enhancements to Improve Inquiry Quality, Relevance and Routing

AI-powered inquiry system combines deep semantic analysis with human review to stop spam and route high-value requests to the right people.

Jun 12, 2026

5 min

ExpertFile is announcing major enhancements to AIQ Intelligent Inquiry Qualification, our AI-powered inquiry management feature that helps organizations evaluate, prioritize and route inbound requests from journalists, event organizers, prospective customers, donors, prospective students, research partners, policymakers and other key audiences.

These enhancements significantly expand AIQ well beyond its original quarantine capabilities, helping organizations do more than filter unwanted messages. We've designed the new AIQ to provides a more intelligent way to understand the intent behind each inquiry, assess its relevance and ensure valuable opportunities are routed to the right person or team.

“We are helping organizations better understand the intent behind each request, protect expert time and ensure valuable opportunities are recognized, prioritized and routed to the right people.

^{Robert Carter - Co-Founder & VP Product}

Our experience has shown us that as organizations invest more in making their experts, research and knowledge more discoverable across websites, search engines and AI-driven channels, inbound inquiry volume continues to grow. That visibility creates real opportunity, but it also brings more noise from unwanted or unaligned inquiries.

While some inquiries are highly valuable. Others are vague, promotional, misdirected, abusive or unrelated to the organization’s expertise. And too often, all of these messages arrive through the same expert-facing channels.

We've learned that without a smarter intake layer, important opportunities can be delayed, misrouted or missed entirely. That is the problem these AIQ enhancements are designed to solve.

A Shift from Strictly Quarantine to Quality

AIQ was first developed to help organizations protect experts from unwanted, irrelevant or inappropriate inquiries. That remains important, and does a great job, but the challenge has grown. Today, organizations need more than a filter. They need a way to evaluate inquiry quality, understand intent and route legitimate opportunities with greater confidence.

These latest AIQ enhancements move the feature from a quarantine-focused workflow to a more complete inquiry qualification system.

AIQ now evaluates the full context of each inquiry, including the message content, tone, specificity, intent and alignment with accepted inquiry types. The goal is not simply to determine whether a message should be blocked. The goal is to understand whether it represents a legitimate opportunity and where it should go.

For organizations that simply display and expert's email this is a level of judgment traditional email spam filters are not designed to provide. While Spam filters can help identify suspicious or malicious messages. They cannot reliably determine whether a journalist submitted through the wrong form, whether a donor inquiry should be routed to advancement, whether a prospective partner is describing a real opportunity, or whether a request aligns with the organization’s expertise and workflow.

AIQ is designed for that more nuanced work.

Here is a Breakdown of What’s New in AIQ

Two significant enhancements are now part of the new AIQ workflow:

Inquiry Relevance Evaluation assesses whether a message meets the professional standards of the organization’s inquiry workflow. It helps distinguish meaningful requests from those that are vague, promotional, abusive, unrelated or outside the scope of the organization’s expertise.

Inquiry Type Evaluation reviews the actual content of the message, independent of the category selected by the sender. This is important because people often choose the wrong form option. A journalist may submit through a general inquiry form. A donor may select the wrong category. A prospective partner may describe an opportunity that should be routed somewhere else.

AIQ helps recognize the true nature of the request so it can be reclassified and directed appropriately. Together, these enhancements help organizations identify valuable inquiries more accurately, reduce unnecessary manual triage and protect expert time.

Why This Matters

High-value inquiries often do not arrive perfectly packaged. A media opportunity may look like a general question. A speaking request may come through the wrong channel. A customer or partner inquiry may be sent to media relations when it is really a business development opportunity. When these requests are misdirected, they can sit in the wrong inbox, create extra work for staff or disappear entirely.

AIQ helps close that gap.

“AIQ is not just about blocking bad messages,” said Robert Carter, Co-Founder & VP Product at ExpertFile. “We are helping organizations better understand the intent behind each request, protect expert time and ensure valuable opportunities are recognized, prioritized and routed to the right people. A misdirected inquiry can represent a media opportunity, speaking engagement, partnership or business opportunity that an organization cannot afford to miss.”

For communications, marketing, advancement, research, enrollment and administrative teams, this creates a smarter front door for inbound demand.

Fully Deployed and Operating at Scale

The latest AIQ enhancements are now fully deployed across the ExpertFile platform. They are not beta features or future roadmap items.

AIQ is actively processing inquiries today and has achieved a 99.9% success rate in accurately evaluating and routing inbound requests.

“We spent considerable time stress-testing this before full deployment,” said Dan Stanhope, Head of Software Development at ExpertFile. “The goal was never just to block bad messages — it was to make sure legitimate, high-value inquiries couldn’t slip through unrecognized. When you combine deep semantic analysis with a trained human review layer, you get a level of accuracy that no standalone spam filter can come close to matching.”

Helping Organizations Capture More Value From Expert Discovery

Expert discovery does not end when someone finds an expert profile, research page or Expert Center. The next step is making sure the right inquiry reaches the right person.

That is where AIQ plays an important role.

By expanding AIQ’s ability to qualify, classify and route inbound requests, ExpertFile helps organizations move from visibility to action. AIQ helps ensure that legitimate opportunities are recognized, prioritized and routed efficiently, while low-quality or irrelevant messages are filtered out of the process.

For universities, healthcare systems, corporations and associations, this means less noise, better routing and more confidence that valuable opportunities are not being missed.

The enhanced AIQ feature is available now as part of the ExpertFile platform.

Read the full announcement here: https://exprt.co/AIQ

Already a customer...talk to your dedicated Customer Success Team member who can tell you more about this great feature. Looking to implement something like this for your organization. Learn more about ExpertFile at expertfile.com/getstarted and request a demo or FREE trial.

Connect with:

Robert Carter

Co-Founder & VP Product

Helping organizations turn internal expertise into visible authority across media, search, and AI-driven discovery.

Expertise MarketingExpert VisibilityAI DiscoverabilitySaaS Product StrategyKnowledge Platforms

Dan Stanhope

Director, Development

I'm a seasoned software developer with over 15 years of professional experience working in both online media and software.

DevopsJavascriptSoftware ArchitectureNode.Js

Peter Evans

Co-Founder & CEO

Recognized speaker on expertise marketing, technology and innovation

Media TrendsThought LeadershipMarketingTechnologyInnovation

Find Experts

Oct 5, 2026

3 min

Pneumonic Plague: An Ancient Killer That Has Never Completely Disappeared

Few diseases carry the historical weight of plague. Caused by the bacterium Yersinia pestis, plague has been responsible for some of the deadliest disease outbreaks in recorded history. The most infamous was the Black Death of the 14th century, which swept through Europe, the Middle East and North Africa and killed tens of millions of people. The World Health Organization estimates that more than 50 million people died in Europe alone. But plague is not simply a disease of the past. The bacterium continues to circulate naturally among wild rodents and their fleas in parts of the world, and human cases still occur. The World Health Organization reports that most cases recorded between 2019 and 2025 occurred in the Democratic Republic of the Congo and Madagascar. What Is Pneumonic Plague? There are three primary forms of plague: bubonic, septicemic and pneumonic. Bubonic plague - historically the best-known form - usually develops following the bite of an infected flea and is characterized by painful, swollen lymph nodes known as “buboes.” Pneumonic plague occurs when Yersinia pestis infects the lungs. It can develop when untreated bubonic or septicemic plague spreads to the lungs, or when someone inhales infectious respiratory particles from a person or animal with pneumonic plague. That distinction is important: pneumonic plague is the only form of plague that can spread directly from person to person through respiratory particles. What Are the Symptoms? Pneumonic plague can progress remarkably quickly. According to the CDC, symptoms include fever, headache and weakness followed by rapidly developing pneumonia. Patients can experience shortness of breath, chest pain and coughing, sometimes producing bloody or watery mucus. Symptoms following inhalation can begin as soon as one day after exposure. Without treatment, pneumonic plague is extremely dangerous. The World Health Organization describes untreated pneumonic plague as invariably fatal, making rapid recognition and medical intervention critical. From Medieval Killer to Treatable Disease What separates plague today from the disease that devastated populations centuries ago is modern medicine. Plague is a bacterial infection and can be successfully treated with antibiotics. The CDC recommends beginning treatment as soon as plague is suspected rather than waiting for laboratory confirmation. Depending on the severity of the illness, treatment can involve intravenous or oral antibiotics, with gentamicin and fluoroquinolones among the first-line treatments used in the United States. Early detection matters enormously. Modern antibiotics, infection-control practices, surveillance and public-health responses mean that a disease once capable of devastating entire communities can now be identified, contained and treated. Yet its persistence also offers an important reminder: diseases that profoundly shaped human history do not necessarily disappear. Plague remains present in animal populations, continues to cause human infections and provides researchers with a remarkable window into the relationship between infectious disease, human behaviour, public health and even human evolution. Experts in infectious diseases, epidemiology, public health, microbiology, global health, medicine and the history of disease can help provide perspective on pneumonic plague, how it spreads, the risks it poses and what centuries of experience with plague can teach us about preventing and responding to outbreaks today. Connect with our experts today: View all of your experts here at www.expertfile.com

Sep 9, 2026

2 min

25 Years Later: How 9/11 Changed the World

On September 11, 2001, the world watched as nearly 3,000 people were killed in terrorist attacks that would become one of the defining moments of the 21st century. Twenty-five years later, 9/11 remains much more than a moment in history. Its consequences continue to shape the world we live in. The attacks transformed national security and intelligence, changed how people travel, reshaped airport and border security, and ushered in a new era of surveillance and counterterrorism. They also profoundly influenced American foreign policy, leading to wars in Afghanistan and Iraq and decades of debate about security, military intervention and America's role in the world. The effects were cultural as well as political. September 11 changed how a generation viewed safety, terrorism and global conflict. It also sparked difficult conversations about civil liberties, immigration, religious tolerance and the balance between individual freedoms and collective security. For younger generations, 9/11 is increasingly an event learned about rather than remembered. For millions of others, memories of where they were and what they saw that day remain remarkably vivid. A quarter-century later, the anniversary offers an opportunity to remember those who were lost, recognize the first responders and countless others affected by the attacks, and examine how the decisions made in their aftermath continue to influence our world. Experts in history, political science, international relations, national security, terrorism, public policy and sociology can help provide perspective on September 11, its legacy and how the world has changed 25 years later. Connect with our experts today: View all of your experts here at www.expertfile.com

Sep 3, 2026

2 min

More Than a Long Weekend: Why Labor Day Still Matters in America

For millions of Americans, Labor Day means the unofficial end of summer , a final long weekend before schools are back in full swing and the fall routine takes over. But behind the barbecues, travel and end-of-summer sales is a holiday rooted in the history of American workers and the transformation of the workplace. Observed on the first Monday in September, Labor Day recognizes the social and economic achievements of American workers. Its origins date to the labor movement of the late 19th century, with the first Labor Day celebration held in New York City on September 5, 1882. In 1894, it became a federal holiday. More than 130 years later, Labor Day remains an opportunity to look at the role work plays in American life, particularly at a time when the workplace itself is undergoing enormous change. Artificial intelligence and automation are reshaping jobs and industries. Remote and hybrid work have changed where and how millions of people work. Employers continue to navigate workforce shortages, recruitment and retention, while workers are reconsidering expectations around compensation, flexibility, benefits and work-life balance. Labor Day can also open the door to broader conversations about the American labor movement, organized labor, workplace protections, wages and the economic contribution of workers. For journalists, that makes the holiday much more than a date on the calendar. It's a timely opportunity to explore both how work in America has changed and where it is heading next. Experts across economics, business, labor relations, history, human resources, public policy and emerging technology can provide valuable perspective on Labor Day and the changing American workplace. Journalists covering Labor Day and looking for expert perspective on the history of the holiday, labor and employment, workplace trends, organized labor, artificial intelligence and the future of work can connect with experts directly through ExpertFile profiles below:

View all posts