Signature Worldwide

Signature Worldwide Signature Worldwide

5115 Parkcenter Avenue, Dublin, 43017, OH, US

About

Signature Worldwide is a leader in training employees to deliver legendary customer service while increasing sales. Signature Worldwide began in 1986 training hotel employees to improve customer service levels, increase RevPAR, raise occupancy levels and ultimately generate more revenue for our hospitality clients.

Over the past 25 years, we have expanded our industry expertise to multifamily and public housing, equipment, trucking, medical services, senior living and in 2010 introduced our new social media training. Whenever the phone rings, a customer approaches, or an online inquiry is generated, we can help to improve your customer's experience significantly.

Our process begins by assessing your unique business needs. We then design a training program around your objectives. Our experienced trainers deliver a motivating, engaging program that will inspire your employees to sell the value of your organization. Finally, we perform telephone mystery shopping calls to ensure your employees understand their newly acquired skills and are implementing what they have learned. Our online reporting system enables you to track each employees progress over time.

Since 1986, our unique methodology has provided a measurable ROI for our customers, compelling them to return year after year. Our training delivers results whether the class is onsite and instructor-led, online or our exclusive Web classroom training.

Customer service training that increases sales. Sales training that enhances your customer's experience. If your employees have the chance to convert more callers into customers, we can improve your odds.

Media

Publications:

Documents:

Photos:

Signature Worldwide Photo Signature Worldwide Photo Signature Worldwide Photo Signature Worldwide Photo Signature Worldwide Photo

Experts (8)

Dave Hamilton

Dave Hamilton

Senior Vice President

Yes, a mint will always be on the pillow when Signature Worldwide's SVP brings his wisdom gained from 30+ years in the hospitality industry

Customer Experience Customer Service Best Practices Destination Marketing Sales Strategy Travel and Tourism

Amber Fox

Amber Fox

National Director of Sales - Hospitality

Keep 'em coming back for more with Signature Worldwide's hospitality industry consultant and business solutions expert

Customer Experience Reputation Management Sales Strategy Customer Service Best Practices Social Media Prospecting Sales

Steve Wolever

Steve Wolever

CEO

Small business entrepreneur built international training company from the ground up. His experience & proven results will wow your crowd!

International Business Business Franchising International Franchise Relationships Small Business Entrepreneurship

Barry Himmel

Barry Himmel

Senior Vice President

"We can fix it" is a common saying for Signature Worldwide's SVP, who helps cure customer service and sales ills in many industries

Negotiating Sales Strategy Customer Experience Customer Service

Holly Zoba

Holly Zoba

Senior Vice President of Sales - Hospitality

Hope you like music because customers will be singing your praises after Signature Worldwide's SVP of Hospitality Sales sets up the training

Reputation Management Poor Customer Communication Customer Interactions Social Media and the Sales Person Optimizing Learning Through Distance Training Programs Identifying A Unique Social Media Voice Upgrading the Guest Experience Through Customer Service Making Over A Hotel's Customer Experience From Top to Bottom

Joyce DeMint

Joyce DeMint

Project Planner

Identify the deliverable, plan the schedule, support the plan and hit the deadline. It's all in a day's work.

Mark Johnson

Mark Johnson

Senior Vice President

Sign on the dotted line to maximize customer loyalty and improve client relationships with Signature Worldwide's SVP

Customer Experience Leadership Sales Strategy Prospecting Negotiating Hospitality

Kristy Westfall Moyer

Kristy Westfall Moyer

Training Account Manager

Just add water! A bountiful harvest of repeat customers awaits with Signature Worldwide's hospitality training & employee engagement expert

Customer Service Engaging Employees Leadership Creating A Culture of Lifelong Learning

Industry Experience (8)

  • Management Consulting
  • Business Services
  • Training and Development
  • Corporate Training
  • Hotels and Resorts
  • Talent Management
  • Hospitality
  • Travel and Tourism