service Experts
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Jeffrey Morris, PhD
Assistant Professor, School of Computer and Cyber SciencesAugusta University
Miriam Capretz
Professor, Department of Electrical and Computer EngineeringWestern University
Professor of Software Engineering at Western University who conducts research in energy management, smart buildings and online advertising.
Debanjan (Deb) Mitra, Ph.D.
Professor of MarketingUniversity of Connecticut
Professor Mitra is an expert in innovation and new product management, the customer experience.
Velitchka Kaltcheva, Ph.D.
Professor of Marketing, College of Business AdministrationLoyola Marymount University
Carsten K. Rath
Keynote SpeakerCKR Service Excellence Akademie
Keynote Speaker, Service Excellence Expert, Founder & CEO bei LH&E Lifestyle Hospitality & Entertainment Management AG
Casey Call
Associate Director of the KPICD and Associate Professor of Professional PracticeTexas Christian University
Dr. Casey Call is the Assistant Director at the Karyn Purvis Institute of Child Development
Gilbert-Jamison Theo
Chief Executive OfficerPerformance Solutions by Design, Inc.
Author, Keynote Speaker, Customer Experience Expert, CEO & Founder of Performance Solutions by Design, Inc.
Michelle Zabel, MSS
Executive Director of Innovations InstituteUniversity of Connecticut
Michelle Zabel and her team advance research-based, culturally responsive solutions for child, youth, and family-serving public systems.
Dr Ilias G. Basioudis
Visiting Senior Research FellowAston University
Distinguished Academic and Researcher with 25+ years of experience specialising in auditing policy and governance research.
Diya Soubra
Managing PartnerSCH Consulting
A speaker that is able to communicate the connection between the underlying technology and the business case