service Experts

Miriam Capretz

Professor, Department of Electrical and Computer EngineeringWestern University

Professor of Software Engineering at Western University who conducts research in energy management, smart buildings and online advertising.

Dr Ilias G. Basioudis

Visiting Senior Research FellowAston University

Distinguished Academic and Researcher with 25+ years of experience specialising in auditing policy and governance research.

Jeffrey Morris, PhD

Assistant Professor, School of Computer and Cyber SciencesAugusta University

Carsten K. Rath

Keynote SpeakerCKR Service Excellence Akademie

Keynote Speaker, Service Excellence Expert, Founder & CEO bei LH&E Lifestyle Hospitality & Entertainment Management AG

Casey Call

Associate Director of the KPICD and Associate Professor of Professional PracticeTexas Christian University

Dr. Casey Call is the Assistant Director at the Karyn Purvis Institute of Child Development

Debanjan (Deb) Mitra, Ph.D.

Professor of MarketingUniversity of Connecticut

Professor Mitra is an expert in innovation and new product management, the customer experience.

Velitchka Kaltcheva, Ph.D.

Professor of Marketing, College of Business AdministrationLoyola Marymount University

Michelle Zabel, MSS

Executive Director of Innovations InstituteUniversity of Connecticut

Michelle Zabel and her team advance research-based, culturally responsive solutions for child, youth, and family-serving public systems.

Peter Koch, PhD

Assistant Professor of PhilosophyVillanova University

Peter Koch, PhD, is an expert in philosophical issues of biomedical and clinical ethics related to patient well-being, harm and disease.

Gilbert-Jamison Theo

Chief Executive OfficerPerformance Solutions by Design, Inc.

Author, Keynote Speaker, Customer Experience Expert, CEO & Founder of Performance Solutions by Design, Inc.