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James Merlino, MD
Chief Experience OfficerCleveland Clinic
Under Dr. Merlino’s leadership, Cleveland Clinic is driving not only patient satisfaction, but also safety, quality and value
Kristin Baird
CEOBaird Group
Healthcare's customer service guru who ignites passion for the patient experience.
Pam Szczerba, PT, MPT, CPHQ
Director, HomeHealth Quality, Education & Risk ManagementChristianaCare
Pamela Szczerba, PT, MPT, COS-c is Director of Quality and Risk for the Visiting Nurse Association.
Kelly Hancock, MSN, RN, NE-BC
Executive Chief Nursing Officer, CCHS and Chief Nursing Officer, Main CampusCleveland Clinic
20-year veteran in healthcare and prominent nursing leader at a Magnet Status hospital
Christian Coletti, M.D., MHCDS, FACEP, FACP
Clinical Effectiveness Officer of Ambulatory CareChristianaCare
Dr. Christian Coletti is the ambulatory clinical effectiveness officer at ChristianaCare.
Joseph Patrnchak, MS
Chief Human Resources OfficerCleveland Clinic
Under his leadership, Cleveland Clinic has continued to drive patient satisfaction by emphasizing employee engagement
Sheryl F. Kline
Professor, HospitalityUniversity of Delaware
Prof. Kline's research focuses on organizational behavior and training in the hospitality, meeting and event industry.
Lisa Platt
Assistant ProfessorUniversity of Florida
Lisa Platt’s research focuses on using artificial intelligence and dynamic modeling to evaluate designs that reduce risks to human health.
Sridhar Tayur
University ProfessorCarnegie Mellon University
Sridhar Tayur's research interests involve quantum computing, health care operations and supply chain management
Susan A. Leys M.Ed.
Clinical Navigator - Patient ExperienceUniversity Healthcare: Jefferson Medical Center
Healthcare Consulting, Coaching and Debriefing at http://www.MDRN.Consulting