Experts Matter. Find Yours.

Connect for media, speaking, professional opportunities & more.

Filters

James Merlino, MD

James Merlino, MD

Chief Experience OfficerCleveland Clinic

Under Dr. Merlino’s leadership, Cleveland Clinic is driving not only patient satisfaction, but also safety, quality and value

Patient Experience
Kristin Baird

Kristin Baird

CEOBaird Group

Healthcare's customer service guru who ignites passion for the patient experience.

Patient ExperienceCustomer Service in HealthcareLeadership and the Patient ExperienceHcahps
Pam Szczerba, PT, MPT, CPHQ

Pam Szczerba, PT, MPT, CPHQ

Director, HomeHealth Quality, Education & Risk ManagementChristianaCare

Pamela Szczerba, PT, MPT, COS-c is Director of Quality and Risk for the Visiting Nurse Association.

Quality OutcomesRisk ManagementAccreditation and Survey Prep (Home Health)Patient ExperienceStaff Engagement
Kelly Hancock, MSN, RN, NE-BC

Kelly Hancock, MSN, RN, NE-BC

Executive Chief Nursing Officer, CCHS and Chief Nursing Officer, Main CampusCleveland Clinic

20-year veteran in healthcare and prominent nursing leader at a Magnet Status hospital

Transformational LeadershipServant LeadershipMagnet and the Impact On WorkforceNursing Recruitment and RetentionNursing Quality
Christian Coletti, M.D., MHCDS, FACEP, FACP

Christian Coletti, M.D., MHCDS, FACEP, FACP

Clinical Effectiveness Officer of Ambulatory CareChristianaCare

Dr. Christian Coletti is the ambulatory clinical effectiveness officer at ChristianaCare.

Internal MedicineCardiac TelemetrySepsis
Joseph Patrnchak, MS

Joseph Patrnchak, MS

Chief Human Resources OfficerCleveland Clinic

Under his leadership, Cleveland Clinic has continued to drive patient satisfaction by emphasizing employee engagement

Employee EngagementService CultureEmployee Health Plan and WellnessOrganizational Language as A Lever to Build Caregiver CultureServing Leadership
Sheryl F. Kline

Sheryl F. Kline

Professor, HospitalityUniversity of Delaware

Prof. Kline's research focuses on organizational behavior and training in the hospitality, meeting and event industry.

EconomicsOrganizational BehaviorHospitalitySport Business ManagementHospitality Management
Lisa Platt

Lisa Platt

Assistant ProfessorUniversity of Florida

Lisa Platt’s research focuses on using artificial intelligence and dynamic modeling to evaluate designs that reduce risks to human health.

Systems Design for Public HealthPrevention Through DesignHuman Factors SafetyClimate ChangeInterior Design
Sridhar Tayur

Sridhar Tayur

University ProfessorCarnegie Mellon University

Sridhar Tayur's research interests involve quantum computing, health care operations and supply chain management

Quantum ComputingHealthcare OperationsSupply Chain Management
Susan A. Leys M.Ed.

Susan A. Leys M.Ed.

Clinical Navigator - Patient ExperienceUniversity Healthcare: Jefferson Medical Center

Healthcare Consulting, Coaching and Debriefing at http://www.MDRN.Consulting

HealthcareHospitalsStress and Stress ManagementCommunicating EffectivelyTeam Building & Leadership