Howard (Shih-Ming) Hu

Professor of Hotel, Resort, Hospitality Management · Southern Utah University

Specializing in international cuisine, hospitality management, and culinary science

Food Service Preparation Techniques International Cuisine Culinary Tourism Culinary Programs Hospitality Management

Joseph Patrnchak, MS

Chief Human Resources Officer · Cleveland Clinic

Under his leadership, Cleveland Clinic has continued to drive patient satisfaction by emphasizing employee engagement

Employee Engagement Service Culture Employee Health Plan and Wellness Organizational Language as A Lever to Build Caregiver Culture Serving Leadership

Robert Stephens

Founder · The Geek Squad

Founder of The Geek Squad & former CTO of Best Buy discusses service culture, branding, customer experience, and the future of technology.

Technology Retail Consumer Services Trends

Barbara Yamamoto

Lecturer of Interdisciplinary Applied Programs, College of Communication and Fine Arts · Loyola Marymount University

Lecturer of Interdisciplinary Applied Programs

Jeanne Bliss

President · CustomerBliss

If driving customer loyalty and engagement is your focus, you definitely want this Customer Leadership Executive powerhouse in your corner

Prosperous Company Culture Customer Satisfaction & Retention Organizational Structures and Models for Driving Change Customer Experience Leadership Aptitudes Need for A Chief Customer Officer