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James Merlino, MD

Chief Experience OfficerCleveland Clinic

Under Dr. Merlino’s leadership, Cleveland Clinic is driving not only patient satisfaction, but also safety, quality and value

Patient Experience

Shannon Phillips, MD, MPH

Quality and Patient Safety OfficerCleveland Clinic

Healthcare audiences are eager to learn how metrics, performance improvement and outcomes can help ensure the success of an organization

Quality and Patient SafetyCulture of SafetyLeadership: Role of A Leader to Develop CultureLeading By InfluencePerformance Improvement & Safety/Quality

Robert Wyllie, MD

Chief Medical Operations OfficerCleveland Clinic

Inspires leaders to use business intelligence and continuous improvement tools to boost operational efficiencies and drive down costs

Continuous ImprovementCost ReductionService Line Performance ManagementLength of Stay InitiativesOperating Room Management

John Kenagy

Author / Keynote SpeakerKenagy & Associates

Creating Adaptive Capacity

Leadership: Leaving A Legacy in Uncertain Times21st Century Health CareQuality-Centered Health CareDeveloping People as the Number One ResourcePatient-Centered Point-Of-Care

J. Michael Henderson, MD

Chief Quality OfficerCleveland Clinic

From this safety and quality expert, learn how a successful model of care can improve outcomes, reduce hospital-acquired infections and more

Patient SafetyQuality and Safety CollaborationsImplementing Systems to Manage Quality/Patient SafetyHealthcare Reform (Quality Portions)Value Based Purchasing