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Robert Wyllie, MD profile photo

Robert Wyllie, MD

Chief Medical Operations OfficerCleveland Clinic

Inspires leaders to use business intelligence and continuous improvement tools to boost operational efficiencies and drive down costs

Continuous ImprovementCost ReductionService Line Performance ManagementLength of Stay InitiativesOperating Room Management
Lynne McCone, MBA profile photo

Lynne McCone, MBA

Chief Applications Officer / Vice President of ITChristianaCare

Lynne McCone is the chief applications officer and vice president at ChristianaCare.

Healthcare Information TechnologyHealthcare ConsultingProcess Improvement
Jason Beneciuk profile photo

Jason Beneciuk

Associate ProfessorUniversity of Florida

Jason Beneciuk's research focuses on physical therapy impact for people with musculoskeletal pain.

Quality ImprovementLow Back PainMusculoskeletal PainChronic PainPhysical Therapy
Jake Higgins, MBA profile photo

Jake Higgins, MBA

Interim Chair & Associate Professor in College of NursingAugusta University

Dr. Higgins's research focuses on improving outcomes and health-related quality of life after traumatic injury and critical illness.

Critical Care NursingInterprofessional CollaborationEvidence-Based PracticeQuality ImprovementTrauma Science
Dr Muntasir Shami profile photo

Dr Muntasir Shami

Research AssociateAston University

Dr Shami joined the Economics, Finance and Entrepreneurship (EFE) department at Aston Business School in September 2018.

Business ImprovementInstitutionsEntrepreneurshipDevelopment EconomicsGender and Entrepreneurship
Mark Greenhouse profile photo

Mark Greenhouse

Manufacturing Consultant, Operations Management Mentor,Levantar

Manufacturing Consultant based in UK - unlocking capacity, reducing lead times and removing chaos

Lean Manufacturing Training UKLean Manufacturing Consulting UKManufacturing Consulting UKBusiness Process ImprovementProductivity Improvement
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Rob McDougall

PresidentUpstream Works Software Ltd.

Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works

Contact Center TechnologyImproving the Customer ExperienceEffective Contact Center ManagementMulti-Channel Strategy and the Contact CenterMulti-Channel Technology
Shannon Phillips, MD, MPH profile photo

Shannon Phillips, MD, MPH

Quality and Patient Safety OfficerCleveland Clinic

Healthcare audiences are eager to learn how metrics, performance improvement and outcomes can help ensure the success of an organization

Quality and Patient SafetyCulture of SafetyLeadership: Role of A Leader to Develop CultureLeading By InfluencePerformance Improvement & Safety/Quality
Laura J. Croucher profile photo

Laura J. Croucher

Partner, Advisory Services, KPMG Canada, National Service Line Leader, People & ChangeKPMG

Human Resources leader who assists organizations to strategically improve how they attract, develop, motivate, retain and manage employees

Business EffectivenessOrganization Design and DevelopmentBehavioral Change ManagementOptimizing the Hr FunctionBusiness Performance and Improvement
Jennifer Longnion profile photo

Jennifer Longnion

Management LecturerLoyola Marymount University

Large-Scale Change ManagementCulture ChangeBusiness Process Institutionalization & ImprovementExecutive Development and CoachingStrategic Planning