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Bob Higa

Bob Higa

Magician & Motivational SpeakerMark Sonder Productions, Inc.

Create Business WOW! You may not believe your eyes but you'll marvel at the results when a master magician helps unlock employee creativity

Improving Customer EngagementEmployee MotivationLeadership and Change Management
Rob McDougall

Rob McDougall

PresidentUpstream Works Software Ltd.

Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works

Contact Center TechnologyImproving the Customer ExperienceEffective Contact Center ManagementMulti-Channel Strategy and the Contact CenterMulti-Channel Technology
Shannon Phillips, MD, MPH

Shannon Phillips, MD, MPH

Quality and Patient Safety OfficerCleveland Clinic

Healthcare audiences are eager to learn how metrics, performance improvement and outcomes can help ensure the success of an organization

Quality and Patient SafetyCulture of SafetyLeadership: Role of A Leader to Develop CultureLeading By InfluencePerformance Improvement & Safety/Quality
Laura J. Croucher

Laura J. Croucher

Partner, Advisory Services, KPMG Canada, National Service Line Leader, People & ChangeKPMG

Human Resources leader who assists organizations to strategically improve how they attract, develop, motivate, retain and manage employees

Business EffectivenessOrganization Design and DevelopmentBehavioral Change ManagementOptimizing the Hr FunctionBusiness Performance and Improvement
Jennifer Longnion

Jennifer Longnion

Lecturer, ManagementLoyola Marymount University

Part-Time Faculty

Large-Scale Change ManagementCulture ChangeBusiness Process Institutionalization & ImprovementExecutive Development and CoachingStrategic Planning
Steve Mitchinson

Steve Mitchinson

Associate DirectorLimebridge Australia

Over 20 years speaking experience on all aspects of customer management, customer experience and engagement Experienced, engaging speaker wi

Improving Customer ExperienceEmployee Engagement and EmpowermentLeveraging Team DiversityEngaging With Gen YEffective Collection Strategies
Michael Golden, DMA

Michael Golden, DMA

Professor of Music Composition and Theory, and Director, Creative Arts ProgramSoka University

Michael Golden’s teaching and creative interests include composition and jazz improvisation, music and ecology, and music and peacebuilding

Music and EcologyWorld MusicComposition (including computer music)Music TheoryJazz and Improvisation
David Veech

David Veech

FounderLeadersights

Thought-provoking, entertaining coach on systems, leadership, and problem solving

Learning & DevelopmentProblem Solving and Decision MakingLeadership DevelopmentLean - Process ImprovementCoaching & Leadership
Hugh McManus

Hugh McManus

Adjunct ProfessorHealthcare Systems Engineering

Healthcare Systems Engineering

Lean - Process ImprovementEducational SimulationsLean HealthcareLean Product Development and Project Management
Tricia Wachtendorf

Tricia Wachtendorf

Director / Professor, Disaster Research Center / Department of Sociology & Criminal JusticeUniversity of Delaware

Prof. Wachtendorf expertise lies in the social, organizational, and decision-making aspects of disasters.

evacuationsMulti-organizational coordination and responses in disastersTransnational crisesImprovisation and adaptationCommunity-based approaches to preparedness, response, recovery, and mitigation
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