Improv Experts

Hugh McManus

Adjunct ProfessorHealthcare Systems Engineering

Healthcare Systems Engineering

Lean - Process ImprovementEducational SimulationsLean HealthcareLean Product Development and Project Management

Lewis Nelson, M.D.

Dean and Chief of Health Affairs | Professor of Emergency Medicine / Medical ToxicologyFlorida Atlantic University

Lewis Nelson's research interests span emergency medicine, medical toxicology, and addiction medicine.

Emergency MedicineMedical ToxicologyAddiction MedicineMedical Education InnovationHealthcare Quality Improvement

Emmanuel Mensah, M.D., MBA, FACP

Chief Medical Officer, Medical GroupChristianaCare

Internal medicine physician executive specializing in clinical quality, health equity and health system design.

Health Care LeadershipInternal MedicineHealth EquityGlobal HealthHealth Systems

Kate Eldridge, M.D.

Clinical Service Line Leader, Acute MedicineChristianaCare

Internal medicine physician and acute medicine leader focused on hospital medicine, care quality and population health.

Internal MedicineHospital MedicineAcute Care MedicineHealth Care LeadershipPopulation Health

Tricia Wachtendorf

Director / Professor, Disaster Research Center / Department of Sociology & Criminal JusticeUniversity of Delaware

Prof. Wachtendorf expertise lies in the social, organizational, and decision-making aspects of disasters.

evacuationsMulti-organizational coordination and responses in disastersTransnational crisesImprovisation and adaptationCommunity-based approaches to preparedness, response, recovery, and mitigation

Rob McDougall

PresidentUpstream Works Software Ltd.

Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works

Contact Center TechnologyImproving the Customer ExperienceEffective Contact Center ManagementMulti-Channel Strategy and the Contact CenterMulti-Channel Technology

Shannon Phillips, MD, MPH

Quality and Patient Safety OfficerCleveland Clinic

Healthcare audiences are eager to learn how metrics, performance improvement and outcomes can help ensure the success of an organization

Quality and Patient SafetyCulture of SafetyLeadership: Role of A Leader to Develop CultureLeading By InfluencePerformance Improvement & Safety/Quality

Laura J. Croucher

Partner, Advisory Services, KPMG Canada, National Service Line Leader, People & ChangeKPMG

Human Resources leader who assists organizations to strategically improve how they attract, develop, motivate, retain and manage employees

Business EffectivenessOrganization Design and DevelopmentBehavioral Change ManagementOptimizing the Hr FunctionBusiness Performance and Improvement

Jennifer Longnion

Management LecturerLoyola Marymount University

Large-Scale Change ManagementCulture ChangeBusiness Process Institutionalization & ImprovementExecutive Development and CoachingStrategic Planning

Sylvain Gauthier

Leader project office creative contentCirque Du Soleil

Leader project office Creative Content Cirque Du Soleil

Project ManagementCreative ContentProjects Managing Creative ContentSoftware Project ManagementProject Implementation

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