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Simon Holt

Global Head of Public PolicyNovartis

Market Access in Pharmaceuticals. Change and large scale transformation projects.

Market Access Activities to Improve Development ProductivityActions to Improve Chances of Reimburse-Ability of A DrugMarket Access in Marketing and Commercial Strategy

Maurice Suckling

Assistant Professor, Games and Simulation Arts and SciencesRensselaer Polytechnic Institute

Writer and historian specializing in narrative for video games and board game design.

Game Design & DevelopmentBoard GamesNarrative and Dialogue in Video GamesVideogame DesignHistory of Games

Mitch Lieberman

Vice President, Market StrategyComity Technology Advisors

A passionate speaker, focusing on the intersection of Customer Experience, Customer Service Experience and CRM (often called Social CRM)

Social CrmCustomer Service ExcellenceMulti-Channel Customer Service

Christopher Cogle

ProfessorUniversity of Florida

Dr. Christopher Cogle is a physician and health policy expert on Medicaid, population health and government innovation in healthcare.

Leadership in public health and health systemsCancer care delivery and oncology policyCommunity health improvement and population health strategyHealthcare finnacing and value-based careHealth equity and access to care

Lynda Friesz-Martin

PresidentLynda Friesz Public Relations, Inc.

Energetic, dynamic speaker that connects Social Media to Traditional Public Relations Campaigns

New Media and TransportationIntegrating Social Media in Your Communication StrategyStrategic Communications

Rob McDougall

PresidentUpstream Works Software Ltd.

Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works

Contact Center TechnologyImproving the Customer ExperienceEffective Contact Center ManagementMulti-Channel Strategy and the Contact CenterMulti-Channel Technology