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Manfred Ritschard

Manfred Ritschard

speaker, trainer, moderatorManfred Ritschard & Partner LLC

Excellence in Service Quality and Sales - professionalism and friendliness can be managed!

Kristin Baird

Kristin Baird

CEOBaird Group

Healthcare's customer service guru who ignites passion for the patient experience.

Patient ExperienceCustomer Service in HealthcareLeadership and the Patient ExperienceHcahps
Donna Sedor

Donna Sedor

PresidentGreater Wilkes-Barre Chamber

Creative Leader/Communicator with a background in public speaking, making positive community connections.

Making a Difference in Your CommunityMaking the Right ConnectionsPublic SpeakingCustomer ServiceCommunications
Micah Solomon

Micah Solomon

Customer service bestselling author & strategistHttp://www.customerserviceguru.com

Customer Service Keynote Speaker

HospitalityCustomer ServiceCustomer ServicesSocial MediaHigh-Tech High-Touch Customer Service
Dianne Durkin

Dianne Durkin

President & CEOLoyalty Factor

National expert on building loyalty, enhancing employee and customer relationships and increasing brand loyalty to experience profit growth!

Core Drivers for Generational IntegrationLeveraging Change: Making It Manageable and ProfitableEnergizing Your BrandInvest in Trust and Increase ProfitsRelational Capital: Building Rapport Respect Trust and Credibility
Susan A. Leys M.Ed.

Susan A. Leys M.Ed.

Clinical Navigator - Patient ExperienceUniversity Healthcare: Jefferson Medical Center

Healthcare Consulting, Coaching and Debriefing at http://www.MDRN.Consulting

HealthcareHospitalsStress and Stress ManagementCommunicating EffectivelyTeam Building & Leadership
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