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Gilbert-Jamison Theo

Chief Executive OfficerPerformance Solutions by Design, Inc.

Author, Keynote Speaker, Customer Experience Expert, CEO & Founder of Performance Solutions by Design, Inc.

Service ExcellenceLeadership AccountabilityCustomer ExperiencePatient Experience

Suzanne Tulien, Brand Consultant, Speaker,Author

Principal &FounderThe Brand Ascension Group

Brand Elevation Enthusiast! I align business + personal brands to walk their talk, from the inside out.

Internal Brand DevelopmentEmployee Engagement & DevelopmentBrand AlignmentBrand AdvocacyBrand Positioning

Ted Curtin

Chief Innovation OfficerProdigyWorks

Global Innovator • Marketer • Adventurer • Tinkerer • Speaker • Explorer • Pushing Organizations and Audiences Way Outside of the Box!

InnovationBrand StrategyCross-Channel Brand EngagementCreating Great Customer Experiences

Associate Professor of Organization & Management; Senior Director, Center for Faculty Development and Excellence; Assistant Vice Provost for Faculty AffairsEmory University, Goizueta Business School

Organizational SociologyBusiness and SocietySocial EnterprisePhilanthropy and Non-ProfitsClimate Change

Leslie Yerkes

President / FounderCatalyst Consulting Group, Inc.

Thought Leader, Consultant, Author and Speaker on creating organizational cultures that fully engaged the best of the whole person.

Managing for Motivation - Beyond Kicks and CarrotsManaging the Generations; the Ins and Outs of Intergenerational Motivation10 Tips for Finding Your Balance When the World is Rocking and Rolling!Developing Advanced Workplace CultureLeadership Teamwork and Change

Rob McDougall

PresidentUpstream Works Software Ltd.

Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works

Contact Center TechnologyImproving the Customer ExperienceEffective Contact Center ManagementMulti-Channel Strategy and the Contact CenterMulti-Channel Technology