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Derek Banker

Derek Banker

Derek Banker is a senior executive in growth strategy & business transformation. His expertise is assisting the c-suite and executive management of regional, national and global clients with business transformations and growth initiatives.Seasoned M&A and transformation executive with 20+ years accelerating revenue, streamlining operations, and executing global cross-border deals using AI-driven strategies and scalable solutions.

Derek Banker fine-tunes Business Intelligence for optimal performance, achieve objectives & transform value .

Organizational Purpose & TransformationOperations Planning and ManagementBusiness Planning and Feasibility AnalysisProgram Design & EvaluationInformation Management and Technology
Terrence Carolan, MSPT, MBA

Terrence Carolan, MSPT, MBA

Managing Director of Medical Rehabilitation and Aging ServicesCARF International

Terrence Carolan has more than 20 years of experience as a provider, educator, and administrator in the medical rehabilitation field.

CARF AccreditationAssisted LivingContinuing Care Retirement CommunitiesRespite CareAdult Day Services
Sriram Narayanan

Sriram Narayanan

Eli Broad Professor in Supply Chain ManagementMichigan State University

Sriram Narayanan's research has focused on understanding how supply chain ideas can be applied to facilitate inclusion.

Managing ServicesDiversity & InclusionEquity
Forrest Morgeson

Forrest Morgeson

Associate ProfessorMichigan State University

Forrest Morgeson teaches marketing management, marketing strategy, and marketing research courses to graduate students.

Marketing ResearchCustomer LoyaltyPublic PolicyCustomer ExperienceCustomer Satisfaction
Micah Solomon

Micah Solomon

Customer service bestselling author & strategistHttp://www.customerserviceguru.com

Customer Service Keynote Speaker

HospitalityCustomer ServiceCustomer ServicesSocial MediaHigh-Tech High-Touch Customer Service
Tracie O. Afifi

Tracie O. Afifi

Associate Professor, Community Health SciencesUniversity of Manitoba

Dr. Afifi's research interests are in the areas of child maltreatment and problem gambling.

Problem GamblingDomestic ViolencePhysical PunishmentChild MaltreatmentSociology
Tom Flick

Tom Flick

PresidentTom Flick Communications

Authority on Leadership, Leading Change and Increasing Performance

Leadership DevelopmentChangeTeamsValuesInspiration
Michael W. Johnson, MA, CAP

Michael W. Johnson, MA, CAP

Senior Managing Director of Behavioral HealthCARF International

A creative, solutions-oriented leader who is passionate about improving quality in behavioral healthcare through CARF accreditation.

ASAM Level of Care CertificationOffice Based Opioid Treatment (OBOT)Certified Community Behavioral Health ClinicsMental Health (Severe Mental Illness) Practice and PolicySuicide Prevention
Joan Pirrung, MSN, APRN, ACNS-BC

Joan Pirrung, MSN, APRN, ACNS-BC

Interim President of Union HospitalChristianaCare

Joan Pirrung is the interim president at ChristianaCare’s Union Hospital.

Acute Inpatient Surgical and Trauma ServicesTrauma Service LeadershipTrauma NursingTrauma CareAdult Health
Michael Faggella-Luby

Michael Faggella-Luby

ProfessorTexas Christian University

Michael Faggella-Luby helps educators to implement methods and instructional materials for students with and without disabilities.

Implementation of Specific Evidence-based Pedagogies and InterventionsIdentification of Critical Systemic Variables Associated with School Reform and Intervention ImplementationSecondary and Post-Secondary EducationLearning DisabilitiesA Systematic Review of Assessment Tools for Higher Ed and Disability
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