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Rob McDougall

PresidentUpstream Works Software Ltd.

Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works

Contact Center TechnologyImproving the Customer ExperienceEffective Contact Center ManagementMulti-Channel Strategy and the Contact CenterMulti-Channel Technology
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Alan McLaren

Co-CEOInfinity Communications Inc

Engaging business executive with expertise in Social Media and Digital Strategies for business

Social Media for BusinessDigital Strategies for Business
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Douglas Hanna

CEOA Small Orange LLC

Engaging Customer Service and Technology Expert

Young EntrepreneurshipCustomer ServiceTelecommutingWeb HostingCustomer Care
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Julia Ranzani

Content MarketingCreative Communications

I do everything content.

Content MarketingMobile MarketingSocial Media Marketing
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Michael E. Raynor

DirectorDeloitte Services LLP

Acclaimed author, researcher and consultant who advises businesses on strategic initiatives designed to improve innovation and growth

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Michael Jackson

International Keynote Speakertheothermichaeljackson.com

A leading global speaker on the subject of business change

The Challenge of ChangeBetter Business RulesSocialocity - the Power of Business Social Media
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Vladimir Dimitroff

DirectorPRISM Consulting (UK) Ltd

Popular highly insightful and captivating speaker on CRM and Customer Experience, Segmentation, Loyalty, Social business and Innovation

Customer SegmentationCustomer Retention and LoyaltySocial Business and InnovationCustomer-Centric Strategy and OperationsCustomer Experience
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Jonathan Copulsky

Principal, Deloitte Consulting LLPDeloitte Services LLP

Author and consultant whose career has been dedicated to developing and growing profitable customer relationships

Brand ResilienceBrand Management
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Josh Sookman

CEOGuardly

CEO at Guardly. VC experience. Mentor at JOLT Accelerator and INcubes. Toronto StartupDigest co-curator.

Raising Seed Financing (For Startups)Employee SafetyCampus SafetyWorkplace ViolenceWorking Alone
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Kevin Sweeney

Leadership and Inspiration Motivational Professional SpeakerKevin Sweeney Speakers

Decorated combat pilot, Fortune 50 Exec, All-conference collegiate athlete. Expert in Leadership, Teamwork, & Excelling under pressure.

Leadership in Challenging TimesPerformance Under PressureCustomer ServiceMotivation and InspirationFocus On Execution