Service Experts

James Merlino, MD

Chief Experience OfficerCleveland Clinic

Under Dr. Merlino’s leadership, Cleveland Clinic is driving not only patient satisfaction, but also safety, quality and value

Patient Experience

Paul Simonetta

Partner, National Sector LeadKPMG

Financial Advisory expert utilizing both a big picture understanding and keen awareness of the Communications, Media & Entertainment sectors

Financial Statement AuditingGenerally Accepted Accounting PrinciplesInternational Financial Reporting StandardsCorporate Reporting and GovernanceInternal Control Audit and Advisory Services

Ian Sutcliffe

PartnerSutcliffe & Associates, Management Consultants

Highly rated business speaker and entrepreneur who conects strategy to execution

Service Quality - Driving Satisfaction & ProfitabilityWeb 2.0 Strategies and Tactics That WorkLinking Social Media and ProfitabilityEffective Relationship Marketing for Technology CompaniesMarketing Performance - Be Where the Customer Is

Karon N. LeCompte, Ph.D.

Associate Professor of Curriculum and InstructionBaylor University

Director of iEngage Summer Civics Institute & social studies education expert who focuses on civics education, technology & teacher prep

Leadership TheoryCivics EducationInstruction and Curriculum

Elliott Silverstein

Director, Government Relations, InsuranceCAA Club Group

Elliott manages and executes key elements of CAA’s provincial advocacy role, and overseeing municipal advocacy efforts.

Government Relations & Public AffairsIssues ManagementLegislationPolicy AnalysisStrategic Advocacy

Brian Dowis

ProfessorGeorgia Southern University

Professor Dowis research interests include behavioral and archival taxation

Archival TaxationAccountingTaxationBehavioral Taxation

Terri Giosia

Corporate Trainer, Keynote Speaker, Business CoachFreelance/Contractual

How "F.A.R. do you want to go? (focus, action, results)

Wellbeing and BalanceCoaching & LeadershipCareer & Personal SucceesEmpowerementCorporate Wellness

Daniel Cornfield

Professor of SociologyVanderbilt University

Expert in the American labor movement, the creative class, and work and occupation issues generally.

Labor & EmploymentCreative ClassUnionizationLabor UnionsMusicians

Leslie Yerkes

President / FounderCatalyst Consulting Group, Inc.

Thought Leader, Consultant, Author and Speaker on creating organizational cultures that fully engaged the best of the whole person.

Managing for Motivation - Beyond Kicks and CarrotsManaging the Generations; the Ins and Outs of Intergenerational Motivation10 Tips for Finding Your Balance When the World is Rocking and Rolling!Developing Advanced Workplace CultureLeadership Teamwork and Change

Don Thorpe

Customer Experience ExpertShared Experience Consulting

Business Development Consultant/Customer Experience Expert

The Stripes of LeadershipOn Purpose Customer Experience

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