Services Experts

Micah Solomon

Customer service bestselling author & strategistHttp://www.customerserviceguru.com

Customer Service Keynote Speaker

HospitalityCustomer ServiceCustomer ServicesSocial MediaHigh-Tech High-Touch Customer Service

Miguel Rodríguez García, PhD

Director, Supply Chain Cybersecurity Lab | Warehouse of the Future Initiative | Research Scientist MIT Center for Transportation & LogisticsMIT Center for Transportation & Logistics

Dr. Garcia researches how to defend global supply chains against cybersecurity risks associated with the deployment of new technologies.

Supply Chain CybersecurityAI AgentsRisk ManagementSupply Chain TechnologyTechnology Adoption

Terrence Carolan, MSPT, MBA

Managing Director of Medical Rehabilitation and Aging ServicesCARF International

Terrence Carolan has more than 20 years of experience as a provider, educator, and administrator in the medical rehabilitation field.

Assisted LivingContinuing Care Retirement CommunitiesRespite CareAdult Day ServicesPerformance Management

Derek Dunham

Vice-President, Client ServicesVarsity Branding

Derek Dunham brings over 20 years of experience in branding, marketing and communication.

Direct AdvertisingSocial Media MarketingIntegrated MarketingBrand DevelopmentCreative Direction

Michael W. Johnson, MA, CAP

Senior Managing Director of Behavioral HealthCARF International

A creative, solutions-oriented leader who is passionate about improving quality in behavioral healthcare through CARF accreditation.

ASAM Level of Care CertificationOffice Based Opioid Treatment (OBOT)Certified Community Behavioral Health ClinicsMental Health (Severe Mental Illness) Practice and PolicySuicide Prevention

Tracie O. Afifi

Associate Professor, Community Health SciencesUniversity of Manitoba

Dr. Afifi's research interests are in the areas of child maltreatment and problem gambling.

Problem GamblingDomestic ViolencePhysical PunishmentChild MaltreatmentSociology

Joan Pirrung, MSN, APRN, ACNS-BC

President of Union HospitalChristianaCare

Joan Pirrung is the interim president at ChristianaCare’s Union Hospital.

Acute Inpatient Surgical and Trauma ServicesTrauma Service LeadershipTrauma NursingTrauma CareAdult Health

Emily Blevins

Assistant Professor of PsychologyLoyola Marymount University

Bellarmine College of Liberal Arts

Intergroup EmotionsTraumaEmotions and Emotion RegulationRacism and White SupremacyClinical Psychology

Edd Wilder-James

VP StrategySilicon Valley Data Science

Expert in emerging technologies and how they change the world, specializing in big data & data science

Emerging TechnologiesFuture of ItData ScienceBig DataOpen Source

Michael Faggella-Luby

ProfessorTexas Christian University

Michael Faggella-Luby helps educators to implement methods and instructional materials for students with and without disabilities.

Implementation of Specific Evidence-based Pedagogies and InterventionsIdentification of Critical Systemic Variables Associated with School Reform and Intervention ImplementationSecondary and Post-Secondary EducationLearning DisabilitiesA Systematic Review of Assessment Tools for Higher Ed and Disability

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