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Ivan Hernandez

Ivan Hernandez

EMEIA Digital & Emerging Tech Community LeaderEY

Former Flying Trapeze Artist turned Change Catalyst. Speaker on IoT, Customer Experience, Digital Transformation, Business Development.

Digital TransformationCustomer ExperienceExperience DesignInternet of ThingsIoT & Mobility
Dominique Braxton, Ph.D.

Dominique Braxton, Ph.D.

Assistant Professor of Marketing, College of Business AdministrationLoyola Marymount University

Customer ExperienceDigital MarketingConsumer BehaviorRetail TechnologyConsumer Well-Being
Jeannie Walters

Jeannie Walters

CEO, Speaker, Chief Customer Experience Investigator360Connext Customer Experience Investigation

Veteran Customer Experience Consultant, Speaker and Chief Customer Experience Investigator

Social MediaEmployee EngagementCustomer ExperienceCompany CultureCustomer Service
R. Ravi

R. Ravi

Professor of Business, and Professor of Operations Research and Computer ScienceCarnegie Mellon University

R. Ravi is interested in networks and their effects in business, a subject on which he introduced a new MBA class.

Applied MathematicsBusiness and ManagementNumerical and Computational MathematicsPure MathematicsComputation Theory and Mathematics
Kristen  Hayer

Kristen Hayer

Founder & CEOThe Success League

Kristen's areas of customer success expertise include building teams, selecting and implementing technology, and customer engagement.

LeadershipBusiness DevelopementManagementSales ProcessCRM
Saloni Firasta Vastani

Saloni Firasta Vastani

Associate Professor in the Practice of MarketingEmory University, Goizueta Business School

Pricing Strategy, Monetization, and Innovation

Innovation & CommercializationPricing StrategyMarket ResearchPredictive AnalyticsCustomer Segmentation
Bryan Eisenberg

Bryan Eisenberg

PartnerEisenberg Holdings, LLc

New York Times Bestselling author on Marketing Optimization and Online Marketing

Web AnalyticsOnline MarketingA/B TestingMultivariate TestingPersuasion
Ryan Hamilton

Ryan Hamilton

Associate Professor of MarketingEmory University, Goizueta Business School

Customer PsychologyCustomer Decision MakingBrandingPrice and Price Image
Anuj Kumar

Anuj Kumar

Associate ProfessorUniversity of Florida

Anuj Kumar’s research is focused on understanding how information technology affects the behavior of organizations and individuals.

How Online Product Recommendations Affects Customer DemandHow Technology Can Be Used to Remedy Societal ProblemsTechnology Enabled Multi-channel Business OperationsInformation Systems and Operations ManagementBusiness Value of Information Technology
Louise Philp

Louise Philp

Co-Founder & CCOAmity

Louise is the Chief Customer Officer at Amity.

Process ImprovementProduct ManagementProgram ManagementCustomer SuccessSaaS