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Rob McDougall

Rob McDougall

PresidentUpstream Works Software Ltd.

Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works

Contact Center TechnologyImproving the Customer ExperienceEffective Contact Center ManagementMulti-Channel Strategy and the Contact CenterMulti-Channel Technology
Mitch Lieberman

Mitch Lieberman

Vice President, Market StrategyComity Technology Advisors

A passionate speaker, focusing on the intersection of Customer Experience, Customer Service Experience and CRM (often called Social CRM)

Social CrmCustomer Service ExcellenceMulti-Channel Customer Service
Sandy Jap

Sandy Jap

Sarah Beth Brown Professor of MarketingEmory University, Goizueta Business School

Global expert on partnering relationships, B2B routes-to-market, omnichannel, franchise, and ecommerce management

B2B Routes to MarketStrategic PartnershipsOmnichannel StrategyB2B and Channel AnalyticsSocial Media Selling
Jim Villwock

Jim Villwock

Founder and CEOJob Doctors International, LLC

Revolutionizing The Competitive Edge for Leaders, Teams, and Individuals. Author, Speaker, Thought Leader, Founder

LeadershipTeamingCareers
Jeff Taylor

Jeff Taylor

AuthorAuthor, "Bigger Than The Widget"

Author, Bigger Than The Widget

Channel ManagementRelationship MarketingChannel MarketingSocial MediaCustomer Experience
Luis Madureira

Luis Madureira

PartnerUBERBRANDS

Strategy * Innovation * Growth - SMINT (TM) Social Market Intelligence Ambassador - Game-changer, proficient & resilient Fluxer

Competitive StrategySmint Social Market IntelligenceInnovation