Tema Frank
Chief Instigator · Frank Reactions
Customer Experience in the Digital Era, & Women in the Workplace // L'experience client, service à la clientèle, & Femmes au travail
Customer Experience Digital Marketing User Experience (UX) Women & Work
Peter Wilson
Partner Enablement Analyst · Upstream Works Ltd
Professional speaker and presenter.
Customer Experience Customer Engagement Strategy Employee Engagement Motivation and Empowerment
Ivan Hernandez
EMEIA Digital & Emerging Tech Community Leader · EY
Former Flying Trapeze Artist turned Change Catalyst. Speaker on IoT, Customer Experience, Digital Transformation, Business Development.
Digital Transformation Customer Experience Experience Design Internet of Things IoT & Mobility
Jeannie Walters
CEO, Speaker, Chief Customer Experience Investigator · 360Connext Customer Experience Investigation
Veteran Customer Experience Consultant, Speaker and Chief Customer Experience Investigator
Social Media Employee Engagement Customer Experience Company Culture Customer Service
Stan Phelps
Chief Measurement Officer · 9INCH marketing
Makes Brands Remark-able
Customer Service Customer Experience Word of Mouth Marketing Strategy Differentiation
Nicholas Kontopoulos
Senior Director I Global Marketing I CRM LoB Customer · SAP
Nicholas Kontopoulos is a Senior Director of Global CRM Marketing at SAP
CRM Customer Experience Management Business Strategy Social Media Enterprise Mobility
Gilbert-Jamison Theo
Chief Executive Officer · Performance Solutions by Design, Inc.
Author, Keynote Speaker, Customer Experience Expert, CEO & Founder of Performance Solutions by Design, Inc.
Service Excellence Leadership Accountability Customer Experience Patient Experience
Andrew Pearson
President · Intelligencia Limited
President at Intelligencia Limited
eSports prescriptive analytics Social Media Healthcare Analytics Caisno Marketing
JC Quintana
Founder, DialoguePrime · DialoguePrime
Author and Speaker, Business Relationship Psychology & Technology
Crm / Customer Relationship Management Crm Technology Crm Strategy Customer Strategies Customer Experience
Kwabena Boakye
Assistant Professor · Georgia Southern University
Professor Boakye's research interest includes quality improvement, service innovation, and applied statistics
IT Post-Adoption Quality Management Service Operations
Forrest Morgeson
Associate Professor · Michigan State University
Forrest Morgeson teaches marketing management, marketing strategy, and marketing research courses to graduate students.
Marketing Research Customer Loyalty Public Policy Customer Experience Customer Satisfaction
Don Thorpe
Customer Experience Expert · Shared Experience Consulting
Business Development Consultant/Customer Experience Expert
The Stripes of Leadership On Purpose Customer Experience
Eli Goldstein
Senior Consultant · Customaline (Pty) Ltd
Experienced, innovative speaker on Sustaining Customer Satisfaction
Sustainable Customer Satisfaction Customer Experience or Relationship Customer Information Technology
Vladimir Dimitroff
Director · PRISM Consulting (UK) Ltd
Popular highly insightful and captivating speaker on CRM and Customer Experience, Segmentation, Loyalty, Social business and Innovation
Customer Segmentation Customer Retention and Loyalty Social Business and Innovation Customer-Centric Strategy and Operations Customer Experience
Brian Ardinger
Co-founder · Econic
Forward Thoughts: Software, Technology, Marketing, & Startups. Founder @NMotionStartup, @econicco, & @theiopodcast, former CMO @Nanonation
Customer Experience Motivation Tedx Startup Acceleration Innovation & Creativity
Tim Kilroy
CMO · Karmaloop
Entrepreneur, CMO, Digital & Social Media
Mobile Marketing SEM Online Marketing Negotiation Mergers
Holly Zoba
Senior Vice President of Sales - Hospitality · Signature Worldwide
Hope you like music because customers will be singing your praises after Signature Worldwide's SVP of Hospitality Sales sets up the training
Reputation Management Poor Customer Communication Customer Interactions Social Media and the Sales Person Optimizing Learning Through Distance Training Programs
Robert Rauschenberger, PhD
Vice President, Director of Human Factors · J.S. Held LLC
Human Factors Scientist | User Experience Expert | Seasoned Legal Expert Witness | Mixed Reality Product Expert | Product Design Authority
User Experience Usability Human Factors Product Design Medical Devices
Ernan Roman
President · Ernan Roman Direct Marketing
Marketing thought leader. Innovator in Relationship Marketing and Voice of Customer driven Marketing Best Practices.
Voice of Customer Relationship Research Customer Engagement Social Media & Multichannel Marketing Relationship Marketing Customer Experience Marketing
Ruomeng Cui
Goizueta Foundation Term Associate Professor of Information Systems & Operations Management · Emory University, Goizueta Business School
Cui's research focuses on how operations strategies create and deliver value in companies' digital transformation
Digital Retail Platform Markets Operations Strategy Supply Chain Data-driven Decision