Kellee Irwin
Vice President, Orion Travel Insurance · CAA Club Group
Executive leader driving transformational change to enhance the customer experience.
Travel Insurance Customer Engagement & Retention Customer Experience Property and Casualty Insurance Insurance
Donna Iucolano
Owner and Principal · Spinach Candy
And it's good for you! Get a taste for superior digital business practices and e-Commerce strategies with the founder of Spinach Candy
E-Commerce Consulting Marketing Strategy Content Strategy Online Marketing Digital Business
Spike Jones
General Manager, Strategic Services · Khoros
Word of Mouth Marketing & Brand Ambassador Expert, Social Media Curmudgeon and Published Author
Word of Mouth Marketing Branding and Identity Social Media Building Brand Ambassador Programs Engaging Brand Advocates
Jeff Taylor
Author · Author, "Bigger Than The Widget"
Author, Bigger Than The Widget
Channel Management Relationship Marketing Channel Marketing Social Media Customer Experience
Alexander Baumgardt
Adjunct Professor · California College of the Arts
Professor and Management Consultant
Customer Experience Service Design Design Strategy
Peter Davison
Peter Davison · Speaker
Digital Strategist & Sociable Fellow
Social Media Engagement Community Outreach Customer Experience
Dave Hamilton
Senior Vice President · Signature Worldwide
Yes, a mint will always be on the pillow when Signature Worldwide's SVP brings his wisdom gained from 30+ years in the hospitality industry
Customer Experience Customer Service Best Practices Destination Marketing Sales Strategy Travel and Tourism
Amber Fox
National Director of Sales - Hospitality · Signature Worldwide
Keep 'em coming back for more with Signature Worldwide's hospitality industry consultant and business solutions expert
Customer Experience Reputation Management Sales Strategy Customer Service Best Practices Social Media
Ted Curtin
Chief Brand Strategist and Social Media Medic · I-Marketing Services, Inc
Entertaining and engaging, Ted Curtin speaks to organizations looking to connect with their customers more deeply, tell their brand story mo
Cross-Channel Brand Engagement Social Media Integration Organizational Alignment Creating Great Customer Experiences
Dave Repshas, MHA
Director of Business Solutions · ChristianaCare
Dave Repshas, MHA, is the director of ChristianaCare Business Health Solutions.
Client Management Health Care Sales
Juan Manuel Benavent
Customer Service & Retail Sales Consultant / Speaker · CV Consulting
Customer Service and Customer Experience Management speaker, trainer and consultant.
Multicultural & Diversity Sales Training and Sales Effectiveness Retail Sales Training Motivating and Inspiring Customer Experience Management
Steve Mitchinson
Associate Director · Limebridge Australia
Over 20 years speaking experience on all aspects of customer management, customer experience and engagement Experienced, engaging speaker wi
Improving Customer Experience Employee Engagement and Empowerment Leveraging Team Diversity Engaging With Gen Y Effective Collection Strategies
Will Bermender
Managing Director · Will Bermender Equity Partners, LLC
Business Leader, Board Director, Investor, Author
M&A M&a Financing Merger & Acquisitions Decision-Making and Performance Mergers & Acquisitions Post-Merger Integration
Rob McDougall
President · Upstream Works Software Ltd.
Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works
Contact Center Technology Improving the Customer Experience Effective Contact Center Management Multi-Channel Strategy and the Contact Center Multi-Channel Technology
Mike Staver
CEO · The Staver Group
Leadership Isn't for Cowards
Leadership Isnt for Cowards Creating an Exceptional Customer Experience
Michael Leander
CEO · Michael Leander Company
Entertaining marketing speaker with a twist
Digital Marketing Email Marketing Marketing Automation
Jeanniey Mullen
Global EVP, CMO · Zinio LLC: Digital Publishing Innovation
Global EVP/CMO at Zinio
American Sign Language Email Marketing Direct Marketing Mobile Marketing Brand Building
Ginger Grant
Professor (Marketing and Innovation) · Sheridan College
Innovation Management, Leadership Development, Strategy, Corporate Anthropology, Organizational Design, Scenario Planning, Storytelling
Experiential and Archetypal Marketing Scenario Planning Revisioning Retirement Innovation Culture Design Thinking
Jonathon Colman
Senior Design Manager, Keynote Speaker · Intercom
I lead content design at Intercom. I'm a Webby Award winner and keynote speaker who’s appeared at over 80 design & tech events.
Content Content Strategy Writing Product Design User Experience
Hessie Jones
CEO · ARCOMPANY
Author, Digital Strategist: Generational insights, Big Data Strategy and Performance, Customer Centricity
Generational Differences Generation Y Generation X Marketing Advertising