Kellee Irwin

Vice President, Orion Travel Insurance · CAA Club Group

Executive leader driving transformational change to enhance the customer experience.

Travel Insurance Customer Engagement & Retention Customer Experience Property and Casualty Insurance Insurance

Donna Iucolano

Owner and Principal · Spinach Candy

And it's good for you! Get a taste for superior digital business practices and e-Commerce strategies with the founder of Spinach Candy

E-Commerce Consulting Marketing Strategy Content Strategy Online Marketing Digital Business

Spike Jones

General Manager, Strategic Services · Khoros

Word of Mouth Marketing & Brand Ambassador Expert, Social Media Curmudgeon and Published Author

Word of Mouth Marketing Branding and Identity Social Media Building Brand Ambassador Programs Engaging Brand Advocates

Jeff Taylor

Author · Author, "Bigger Than The Widget"

Author, Bigger Than The Widget

Channel Management Relationship Marketing Channel Marketing Social Media Customer Experience

Alexander Baumgardt

Adjunct Professor · California College of the Arts

Professor and Management Consultant

Customer Experience Service Design Design Strategy

Peter Davison

Peter Davison · Speaker

Digital Strategist & Sociable Fellow

Social Media Engagement Community Outreach Customer Experience

Dave Hamilton

Senior Vice President · Signature Worldwide

Yes, a mint will always be on the pillow when Signature Worldwide's SVP brings his wisdom gained from 30+ years in the hospitality industry

Customer Experience Customer Service Best Practices Destination Marketing Sales Strategy Travel and Tourism

Amber Fox

National Director of Sales - Hospitality · Signature Worldwide

Keep 'em coming back for more with Signature Worldwide's hospitality industry consultant and business solutions expert

Customer Experience Reputation Management Sales Strategy Customer Service Best Practices Social Media

Ted Curtin

Chief Brand Strategist and Social Media Medic · I-Marketing Services, Inc

Entertaining and engaging, Ted Curtin speaks to organizations looking to connect with their customers more deeply, tell their brand story mo

Cross-Channel Brand Engagement Social Media Integration Organizational Alignment Creating Great Customer Experiences

Dave Repshas, MHA

Director of Business Solutions · ChristianaCare

Dave Repshas, MHA, is the director of ChristianaCare Business Health Solutions.

Client Management Health Care Sales

Juan Manuel Benavent

Customer Service & Retail Sales Consultant / Speaker · CV Consulting

Customer Service and Customer Experience Management speaker, trainer and consultant.

Multicultural & Diversity Sales Training and Sales Effectiveness Retail Sales Training Motivating and Inspiring Customer Experience Management

Steve Mitchinson

Associate Director · Limebridge Australia

Over 20 years speaking experience on all aspects of customer management, customer experience and engagement Experienced, engaging speaker wi

Improving Customer Experience Employee Engagement and Empowerment Leveraging Team Diversity Engaging With Gen Y Effective Collection Strategies

Will Bermender

Managing Director · Will Bermender Equity Partners, LLC

Business Leader, Board Director, Investor, Author

M&A M&a Financing Merger & Acquisitions Decision-Making and Performance Mergers & Acquisitions Post-Merger Integration

Rob McDougall

President · Upstream Works Software Ltd.

Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works

Contact Center Technology Improving the Customer Experience Effective Contact Center Management Multi-Channel Strategy and the Contact Center Multi-Channel Technology

Mike Staver

CEO · The Staver Group

Leadership Isn't for Cowards

Leadership Isnt for Cowards Creating an Exceptional Customer Experience

Michael Leander

CEO · Michael Leander Company

Entertaining marketing speaker with a twist

Digital Marketing Email Marketing Marketing Automation

Jeanniey Mullen

Global EVP, CMO · Zinio LLC: Digital Publishing Innovation

Global EVP/CMO at Zinio

American Sign Language Email Marketing Direct Marketing Mobile Marketing Brand Building

Ginger Grant

Professor (Marketing and Innovation) · Sheridan College

Innovation Management, Leadership Development, Strategy, Corporate Anthropology, Organizational Design, Scenario Planning, Storytelling

Experiential and Archetypal Marketing Scenario Planning Revisioning Retirement Innovation Culture Design Thinking

Jonathon Colman

Senior Design Manager, Keynote Speaker · Intercom

I lead content design at Intercom. I'm a Webby Award winner and keynote speaker who’s appeared at over 80 design & tech events.

Content Content Strategy Writing Product Design User Experience

Hessie Jones

CEO · ARCOMPANY

Author, Digital Strategist: Generational insights, Big Data Strategy and Performance, Customer Centricity

Generational Differences Generation Y Generation X Marketing Advertising