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Tom Flick
PresidentTom Flick Communications
Authority on Leadership, Leading Change and Increasing Performance
Micah Solomon
Customer service bestselling author & strategistHttp://www.customerserviceguru.com
Customer Service Keynote Speaker
Terrence Carolan, MSPT, MBA
Managing Director of Medical Rehabilitation and Aging ServicesCARF International
Terrence Carolan has more than 20 years of experience as a provider, educator, and administrator in the medical rehabilitation field.
Miguel Rodríguez García, PhD
Director, Supply Chain Cybersecurity Lab | Warehouse of the Future Initiative | Research Scientist MIT Center for Transportation & LogisticsMIT Center for Transportation & Logistics
Dr. Garcia researches how to defend global supply chains against cybersecurity risks associated with the deployment of new technologies.
Joan Pirrung, MSN, APRN, ACNS-BC
President of Union HospitalChristianaCare
Joan Pirrung is the interim president at ChristianaCare’s Union Hospital.
Derek Dunham
Vice-President, Client ServicesVarsity Branding
Derek Dunham brings over 20 years of experience in branding, marketing and communication.
Michael W. Johnson, MA, CAP
Senior Managing Director of Behavioral HealthCARF International
A creative, solutions-oriented leader who is passionate about improving quality in behavioral healthcare through CARF accreditation.
Tracie O. Afifi
Associate Professor, Community Health SciencesUniversity of Manitoba
Dr. Afifi's research interests are in the areas of child maltreatment and problem gambling.
Emily Blevins
Assistant Professor of PsychologyLoyola Marymount University
Bellarmine College of Liberal Arts
Anand Rao
Distinguished Service Professor and Program HeadCarnegie Mellon University
Anand Rao focuses on research, innovation, applications, business and societal adoption of data, analytics, and artificial intelligence.