Suzanne Fanning
President · WOMMA - Word of Mouth Marketing Association
Unleashing the Power of Word of Mouth Marketing
Social Customer Care Social Media Word of Mouth Marketing Influencer Marketing Social Media Measurement
Spike Jones
General Manager, Strategic Services · Khoros
Word of Mouth Marketing & Brand Ambassador Expert, Social Media Curmudgeon and Published Author
Word of Mouth Marketing Branding and Identity Social Media Building Brand Ambassador Programs Engaging Brand Advocates
Marsha Loda
Associate Professor in the James M. Hull College of Business · Augusta University
A leading marketing expert helping businesses in the hospitality industry bounce back from crises, including the COVID-19 pandemic.
Mass media public relations Journalism Parks, Recreation and Leisure Message credibility
Robyn Sayles
Training Specialist · RMS Productions
Trainer, Coach, Speaker, Writer
Customer Service Coaching Leadership
Alexander Baumgardt
Adjunct Professor · California College of the Arts
Professor and Management Consultant
Customer Experience Service Design Design Strategy
Peter Davison
Peter Davison · Speaker
Digital Strategist & Sociable Fellow
Social Media Engagement Community Outreach Customer Experience
Kristel Manes
Mentor | CBASE · Innovation Guelph
A master networker, Kristel connects IG's dots to the people, programs and events that help us and our clients grow.
Business Planning Entrepreneurship Program Management Executive Management Sales Management
Steve Owen
SVP Facilities Development · Lillibridge Healthcare Services Inc.
This expert leads high functioning teams to consistently deliver excellence in healthcare construction.
Healthcare Construction Preconstruction Construction Estimating Integrated Project Delivery Program Management
Chester Elton
Author, Speaker and Consultant · The Culture Works
Let the “apostle of appreciation,” bestselling author Chester Elton inspire your employees to enviable heights of accomplishment
Human Resource Issues Leadership Motivation Peak Performance Workforce Issues
Olaito Yinka
Chief Content officer · The Branding gavel
Experienced Brand communication specialist with passion for development Communication and social media
Brand Communications Social Media and Marketing Development Communication Public Relations Customer Engagement
Oscar (Hengxuan) Chi
Assistant Professor · University of Florida
Oscar (Hengxuan) Chi studies the impact of technology, especially AI, on the delivery of services in hospitality and tourism.
Well-being and Sustainability AI in event services AI in hospitality Artificial Intelligence AI in tourism
Douglas Hanna
CEO · A Small Orange LLC
Engaging Customer Service and Technology Expert
Young Entrepreneurship Customer Service Telecommuting Web Hosting Customer Care
Reshma Shah
Professor in the Practice of Marketing · Emory University, Goizueta Business School
Relationship Marketing Customer and Partner Retention Integrated Marketing Communications Brand and Category Management Marketing Processes and Performance
John Holder
CEO · Profit Growth Unlimited
Engaging, dynamic speaker appealing to the smaller business sector.
Marketing On A Shoe String Maximising Margins Lead Generation
Tom Cates
President · The Brookeside Group
Experienced Speaker and Motivated Businessperson
Sales Business Intelligence Customer Insight
Susan Postma
Regional Manager · CAA Manitoba
Susan oversees CAA Manitoba's retail and travel services with more than a decade of experience.
Coaching Customer Service Team Building
Douglas Bowman
Professor of Marketing · Emory University, Goizueta Business School
Bowman is an accomplished researcher in marketing, award-winning educator, and proven consultant.
Marketing Strategy Customer Behavior Brand Management Product Management
Gerald Mohlabe
Motivational speaker and Leadership Consultant · Goal Driven Consulting
Gerald Mohlabe is a champion of excellence who helps organizations improve performance, embrace change, and develop leaders.
Leadership Motivation Customer Service Cultural Diversity Personal and Organizational Change
Jesse Ferrell
Managing Partner · JessTalk Speaking & Coaching Firm
Jesse is a best selling author, international speaker and life coach and one of the most respected authorities in his subject. He has reshap
Sales & Marketing Leadership Development Customer Service
Kevin Sweeney
Leadership and Inspiration Motivational Professional Speaker · Kevin Sweeney Speakers
Decorated combat pilot, Fortune 50 Exec, All-conference collegiate athlete. Expert in Leadership, Teamwork, & Excelling under pressure.
Leadership in Challenging Times Performance Under Pressure Customer Service Motivation and Inspiration Focus On Execution