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Rob McDougall

Rob McDougall

PresidentUpstream Works Software Ltd.

Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works

Contact Center TechnologyImproving the Customer ExperienceEffective Contact Center ManagementMulti-Channel Strategy and the Contact CenterMulti-Channel Technology
Ahmet H. Kirca

Ahmet H. Kirca

Associate Professor of International Business and MarketingMichigan State University

Kirca is an expert in international marketing and marketing strategy

International MarketingMarketing StrategyOrganizational CultureTourism IndustryApplied Meta-Analysis
John A Delves

John A Delves

CEO.OwnerSoutheastern Training and Development

Turning Ordinary People into Extraordinary Performers.

Getting and Keeping CustomersLeadership for Todays Workforce.Change the Only ConstantEffective Leadership for TodayInspirational and Uplifting
Jeff Taylor

Jeff Taylor

AuthorAuthor, "Bigger Than The Widget"

Author, Bigger Than The Widget

Channel ManagementRelationship MarketingChannel MarketingSocial MediaCustomer Experience
Don Thorpe

Don Thorpe

Customer Experience ExpertShared Experience Consulting

Business Development Consultant/Customer Experience Expert

The Stripes of LeadershipOn Purpose Customer Experience
Morgan Ward

Morgan Ward

Assistant Professor of MarketingEmory University, Goizueta Business School

Marketing
Eric Weaver

Eric Weaver

CEOTransparent Path

Bringing IoT, blockchain and AI together to reduce risk, loss and waste in the food supply.

Social BusinessConsumer BehaviorSocial MediaSocial Media AnalyticsBig Data Analytics
Jon Naylor

Jon Naylor

Managing PartnerCwichelm Ltd

Jon Naylor has the proof that delivering great service can be combined with reducing costs.

Great Customer ServiceImproving ProductivityDriving Effeciency
Lou Russell

Lou Russell

CEO / Queen / Learning FacilitatorRussell Martin & Associates

As a sought-after international speaker to leaders, Lou blends her humorous stories with her engaging on-the-ground experience to customize

Project Management for ScalabilityEq for Project Decision Making SuccessLeading Unruly Project TeamsFocused Performance
Matt Quade, Ph.D.

Matt Quade, Ph.D.

Kimberly and Aaron P. Graft Professor in Christian Leadership in Business; Associate Professor of Management; Director, Christian Leadership and EthicsBaylor University

Christian leadership & ethics expert focusing on ethical and servant leadership, bottom-line mentality & pro-adoption workplace policies

Business EthicsWorkplace OstracismEthical Leadership