Customer Experts

Sheryl F. Kline

Professor, HospitalityUniversity of Delaware

Prof. Kline's research focuses on organizational behavior and training in the hospitality, meeting and event industry.

EconomicsOrganizational BehaviorHospitalitySport Business ManagementHospitality Management

Holly Zoba

Senior Vice President of Sales - HospitalitySignature Worldwide

Hope you like music because customers will be singing your praises after Signature Worldwide's SVP of Hospitality Sales sets up the training

Reputation ManagementPoor Customer CommunicationCustomer InteractionsSocial Media and the Sales PersonOptimizing Learning Through Distance Training Programs

Jason Falls

Author, Speaker, CEOSocial Media Explorer

Jason Falls is one of the most in-demand speakers in the social media, public relations and marketing fields. He delivers value!

Social Media MarketingSocial Media Monitoring & MeasurementBloggingSocial Media for Customer Engagement & RetentionDigital Marketing

Jeanne Bliss

PresidentCustomerBliss

If driving customer loyalty and engagement is your focus, you definitely want this Customer Leadership Executive powerhouse in your corner

Prosperous Company CultureCustomer Satisfaction & RetentionOrganizational Structures and Models for Driving ChangeCustomer Experience Leadership AptitudesNeed for A Chief Customer Officer

Alan Adler

President/CEOAlan Adler Associates Inc.

Being Extraordingary to Succeed in Today's NEW NOW!

Attracting & Retaining Customers

Debanjan (Deb) Mitra, Ph.D.

Professor of MarketingUniversity of Connecticut

Professor Mitra is an expert in innovation and new product management, the customer experience.

Product ManagementBrand StrategiesMarketing StrategyProduct Development and Commercialization

Kelly Ylitalo, Ph.D.

Associate Professor, Public HealthBaylor University

Epidemiologist with expertise in physical functioning, obesity & the impact of physical activity on healthy aging

Physical ActivityObesity and DiabetesPhysical Functioning

Chris Caplice, PhD

Executive Director | Senior Research Scientist | Founder and Director, MIT Freight LabMIT Center for Transportation & Logistics

Dr. Caplice's research focuses on improving the way freight transportation is designed, procured, and managed.

Transportation Planning and ModelingTransportation Procurement and BiddingOnline Education in Supply Chain ManagementFreight TransportationFreight and Logistics

Matthew Vernhout

Founder, Author and SpeakerEmailKarma

Digital Privacy & Marketing Advocate

Anti-Spam LawsBIMIDeliverabilityDMARCEmail Authentication

Tim Kilroy

CMOKarmaloop

Entrepreneur, CMO, Digital & Social Media

Mobile MarketingSEMOnline MarketingNegotiationMergers

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