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Micah Solomon
Customer service bestselling author & strategistHttp://www.customerserviceguru.com
Customer Service Keynote Speaker
Tracie O. Afifi
Associate Professor, Community Health SciencesUniversity of Manitoba
Dr. Afifi's research interests are in the areas of child maltreatment and problem gambling.
Dr Alexis Paton
Director, Centre for Health and SocietyAston University
Dr Paton examines the impact that society has on health. Her research focuses on how ethics and the social sciences can improve healthcare.
Emily Blevins
Assistant Professor of PsychologyLoyola Marymount University
Bellarmine College of Liberal Arts
Terrence Carolan, MSPT, MBA
Managing Director of Medical Rehabilitation and Aging ServicesCARF International
Terrence Carolan has more than 20 years of experience as a provider, educator, and administrator in the medical rehabilitation field.
Tom Flick
PresidentTom Flick Communications
Authority on Leadership, Leading Change and Increasing Performance
Joan Pirrung, MSN, APRN, ACNS-BC
President of Union HospitalChristianaCare
Joan Pirrung is the interim president at ChristianaCare’s Union Hospital.
Michael W. Johnson, MA, CAP
Senior Managing Director of Behavioral HealthCARF International
A creative, solutions-oriented leader who is passionate about improving quality in behavioral healthcare through CARF accreditation.
Michael Faggella-Luby
ProfessorTexas Christian University
Michael Faggella-Luby helps educators to implement methods and instructional materials for students with and without disabilities.
Jennifer Rowland, M.D.
Chief of the Breast Imaging SectionChristianaCare
Jennifer Rowland specializes in interpretation of screening and diagnostic multi-modality breast Imaging.