Customer Experts

Kelly Ylitalo, Ph.D.

Associate Professor, Public HealthBaylor University

Epidemiologist with expertise in physical functioning, obesity & the impact of physical activity on healthy aging

Physical ActivityObesity and DiabetesPhysical Functioning

Jeanne Bliss

PresidentCustomerBliss

If driving customer loyalty and engagement is your focus, you definitely want this Customer Leadership Executive powerhouse in your corner

Prosperous Company CultureCustomer Satisfaction & RetentionOrganizational Structures and Models for Driving ChangeCustomer Experience Leadership AptitudesNeed for A Chief Customer Officer

Alan Adler

President/CEOAlan Adler Associates Inc.

Being Extraordingary to Succeed in Today's NEW NOW!

Attracting & Retaining Customers

Debanjan (Deb) Mitra, Ph.D.

Professor of MarketingUniversity of Connecticut

Professor Mitra is an expert in innovation and new product management, the customer experience.

Product ManagementBrand StrategiesMarketing StrategyProduct Development and Commercialization

Steve Robinson

Area Director – Midwestern United States and CanadaConstant Contact, Inc.

Educational Marketing Expert - Upper Midwest

Email MarketingEngagement MarketingEvent MarketingOnline Marketing for NonprofitsSocial Media Marketing

Chris Caplice, PhD

Executive Director | Senior Research Scientist | Founder and Director, MIT Freight LabMIT Center for Transportation & Logistics

Dr. Caplice's research focuses on improving the way freight transportation is designed, procured, and managed.

Transportation Planning and ModelingTransportation Procurement and BiddingOnline Education in Supply Chain ManagementFreight TransportationFreight and Logistics