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Tom Flick
PresidentTom Flick Communications
Authority on Leadership, Leading Change and Increasing Performance
Micah Solomon
Customer service bestselling author & strategistHttp://www.customerserviceguru.com
Customer Service Keynote Speaker
Terrence Carolan, MSPT, MBA
Managing Director of Medical Rehabilitation and Aging ServicesCARF International
Terrence Carolan has more than 20 years of experience as a provider, educator, and administrator in the medical rehabilitation field.
Joan Pirrung, MSN, APRN, ACNS-BC
President of Union HospitalChristianaCare
Joan Pirrung is the interim president at ChristianaCare’s Union Hospital.
Derek Dunham
Vice-President, Client ServicesVarsity Branding
Derek Dunham brings over 20 years of experience in branding, marketing and communication.
Tracie O. Afifi
Associate Professor, Community Health SciencesUniversity of Manitoba
Dr. Afifi's research interests are in the areas of child maltreatment and problem gambling.
Emily Blevins
Assistant Professor of PsychologyLoyola Marymount University
Bellarmine College of Liberal Arts
Michael Faggella-Luby
ProfessorTexas Christian University
Michael Faggella-Luby helps educators to implement methods and instructional materials for students with and without disabilities.
Jennifer Rowland, M.D.
Chief of the Breast Imaging SectionChristianaCare
Jennifer Rowland specializes in interpretation of screening and diagnostic multi-modality breast Imaging.
Michael W. Johnson, MA, CAP
Senior Managing Director of Behavioral HealthCARF International
A creative, solutions-oriented leader who is passionate about improving quality in behavioral healthcare through CARF accreditation.