customer Experts
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Eva Ponce, PhD
Director, Online Education, MIT CTL | Director, MITx MicroMasters in Supply Chain Management | Director, Omnichannel Supply Chain LabMIT Center for Transportation & Logistics
Dr. Ponce is an expert in AI, automation, e-commerce, and omnichannel fulfillment, with research on logistics and workforce transformation.
Tim Baines
Professor of Operations StrategyAston University
Professor Baines specialises in the realisation of competitive manufacturing operations.
Rob McDougall
PresidentUpstream Works Software Ltd.
Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works
John A Delves
CEO.OwnerSoutheastern Training and Development
Turning Ordinary People into Extraordinary Performers.
Gina Tran, Ph.D.
Expert in marketingFlorida Gulf Coast University
Gina A. Tran explores consumer behavior and the impact of technology on consumption.
Jon Naylor
Managing PartnerCwichelm Ltd
Jon Naylor has the proof that delivering great service can be combined with reducing costs.
Jeff Taylor
AuthorAuthor, "Bigger Than The Widget"
Author, Bigger Than The Widget
Don Thorpe
Customer Experience ExpertShared Experience Consulting
Business Development Consultant/Customer Experience Expert
Matt Quade, Ph.D.
Associate Dean for Values-Based Leadership | Director, Center for Christian Leadership and Ethics | Kimberly and Aaron P. Graft Professor in Christian Leadership in Business | Associate Professor of ManagementBaylor University
Christian leadership & ethics expert focusing on ethical and servant leadership, bottom-line mentality & pro-adoption workplace policies
Eric Weaver
CEOTransparent Path
Bringing IoT, blockchain and AI together to reduce risk, loss and waste in the food supply.