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Lisa Yerian, MD

Lisa Yerian, MD

Medical Director, Continuous Improvement Director, Hepatobilliary Pathology; Assistant Professor of PathologyCleveland Clinic

An expert in continuous improvement in healthcare and continuous improvement tools including business intelligence dashboards

Leading Change and Organizational CultureContinuous Improvement in HealthcareOrganizational Learning and ImprovementApplication in Continuous Improvement Principles
Mark Greenhouse

Mark Greenhouse

Operations Management Mentor, Lean Manufacturing ConsultantLevantar

Applying Productivity and Lean Management techniques in Manufacturing, Legal, & Service companies.

Lean Manufacturing Training UKLean Manufacturing Consulting UKManufacturing Consulting UKBusiness Process ImprovementProductivity Improvement
Yue Hillon

Yue Hillon

ProfessorWestern Carolina University

Yue Hillon's research interests include strategy, socio-economic performance management and action research.

Entrepreneurship and InnovationOrganizational Development and Change ManagementSocio-Economic Performance ManagementStrategyAction Research
Michael Bumbach

Michael Bumbach

Clinical Assistant ProfessorUniversity of Florida

Michael Bumbach's research focus includes the use of advanced technology related to nursing education and patient education/health literacy.

Technology in Nursing EducationHealth literacyTechnology and Patient CareFamily Nurse PractitionersHealth Education
Susan Moffatt-Bruce

Susan Moffatt-Bruce

President: Lahey Hospital and Medical CenterBeth Israel Lahey Health

Susan Moffatt-Bruce leads LHMC, known for its innovative technology, pioneering medical treatment, and leading-edge research.

Thoracic SurgeryCardiac SurgeryTransplantation SurgeryQuality and Patient Safety
Forrest Morgeson

Forrest Morgeson

Associate ProfessorMichigan State University

Forrest Morgeson teaches marketing management, marketing strategy, and marketing research courses to graduate students.

Marketing ResearchCustomer LoyaltyPublic PolicyCustomer ExperienceCustomer Satisfaction
Al Hartgraves

Al Hartgraves

Professor Emeritus of Accountingpersonal card

Strategic Cost ManagementFinancial Reporting and Analysis
Hillary Berman

Hillary Berman

FounderPopcorn & Ice Cream

Small business marketing. Passionate about customer engagement, customer experience, small/local business, startups and entrepreneurship.

Small Business MarketingWomen in BusinessStartup MarketingCustomer Engagement & RetentionCustomer Experience
Mark Hanna

Mark Hanna

ProfessorGeorgia Southern University

Professor Hanna is a proponent of quality management, business excellence, six-sigma, and lean

Six SigmaQuality ManagementOperations ManagementSupply Chain Management
Steve  Chermak

Steve Chermak

Professor of Criminal JusticeMichigan State University

Steven M. Chermak is a professor in the School of Criminal Justice at Michigan State University.

School ViolenceWhite SupremacistsCrimeMedia CoverageDomestic Terrorism