Customer Experts

Assistant ProfessorGeorgia Southern University

Professor Boakye's research interest includes quality improvement, service innovation, and applied statistics

IT Post-AdoptionQuality ManagementService Operations

Director, Regional DevelopmentConstant Contact, Inc.

Constant Contact Regional Director, Northwest | Small Business Marketing Expert

Social Media MarketingEvent MarketingEmail MarketingEngagement MarketingSmall Business Development

Professor, Electrical and Computer EngineeringGeorgia Tech - COE

Angelos Keromytis is an expert in systems and network security, and applied cryptography.

Computer and Network SecurityPrivacySoftware SecurityNetwork SecurityCryptography Software

Corporate Sales Trainer Breakthrough StrategistSean A. Sutton Co.

Corporate Sales Trainer / Breakthrough Strategist

Increase Performance & Workflow ProductivityImprove Customer Satisfaction & Relationship ManagementTurn Around Closed Accounts & Increase Renewals

Co-Founder and OwnerVaynerMedia

Find your social media voice and build your digital brands with New York Times and Wall Street Journal Best-Selling author

Social MediaBrand ManagementCustomer Engagement & RetentionWord of Mouth MarketingEcommerce

Associate Professor of Apparel Design and MerchandisingBaylor University

Leading fashion researcher who focuses on fashion forecasting, trend contagion & textile, apparel & retail industry topics

Fashion Forecasting & ContagionContemporary Culture and FashionTextile Sciences

ProfessorGeorgia Southern University

Professor Hanna is a proponent of quality management, business excellence, six-sigma, and lean

Six SigmaQuality ManagementOperations ManagementSupply Chain Management

Associate ProfessorUniversity of Florida

Woochoel Shin is an expert in online advertising, media platforms, online reviews, as well as distribution channels and store brands.

Distribution ChannelsMedia PlatformsCompetitive Product PolicyInternet AdvertisingAdvertising Strategy

Gabriel Schandl, Vorträge die bewegenGabriel Schandl - Vorträge, die bewegen

Speaker and Business Expert

CoachingPublic SpeakingTeaching

Vice President, Market StrategyComity Technology Advisors

A passionate speaker, focusing on the intersection of Customer Experience, Customer Service Experience and CRM (often called Social CRM)

Social CrmCustomer Service ExcellenceMulti-Channel Customer Service

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