Customers Experts

Charles Araujo

Principal AnalystIntellyx

Best Selling Author • Expert in Digital Transformation • Principal Analyst, Intellyx • Founder, The Institute for Digital Transformation

ItsmService ManagementOrganizational ManagementIt TransformationDigital Transformation

Philip La Duke

Safety Iconoclast & Culture Transformation ArchitectERM

One of the most informative, entertaining, and engaging speakers you're likely to ever find

Talent & GamificationTalent ManagementCross generational training and managementPlanningCorporate Culture

Michael Haynes

Director2Excell Consulting

Experienced, enthusiastic speaker advising audiences about the importance of understanding and creating customer value in business markets

Customer Value Management in B2bB2b Business and Market StrategiesCustomer Loyalty and Retention in B2b

Xiajun Pan

Associate ProfessorUniversity of Florida

Xiajun Pan researches supply chain and retail operations management, business analytics and operations-marketing/information interface.

Business AnalyticsOperations-Marketing/Information InterfaceRetail Operations ManagementSupply Chain Management

Ted Curtin

Chief Innovation OfficerProdigyWorks

Global Innovator • Marketer • Adventurer • Tinkerer • Speaker • Explorer • Pushing Organizations and Audiences Way Outside of the Box!

InnovationBrand StrategyCross-Channel Brand EngagementCreating Great Customer Experiences

Muzzo Uysal

Carney Family Endowed Professor of Hospitality & Tourism ManagementUniversity of Massachusetts Amherst

Muzzo Uysal is an expert on tourism demand/supply interaction, tourism marketing, and quality of life research in tourism.

TippingQuality-of-Life (QOL) Research in Hospitality and TourismTourist Demand EstimationTourism DevelopmentTourism Impacts

Patrick Noonan

Professor Emeritus in the Practice of Information Systems & Operations ManagementEmory University, Goizueta Business School

Professor Noonan came to Goizueta in 1993 from the faculty of the Harvard Business School, where he earned his Ph.D. in Decision Sciences.

Decision & Risk AnalysisGame TheoryNegotiation & Strategic ThinkingData Analysis

Nathan Carpenter

DirectorUniversity of Florida

Nathan Carpenter provides expertise around social media listening data collection and strategy for academic and professional communities.

AnalyticsOnline Social MovementsSocial MediaCommunication TechnologyDigital Trends

Daniel Paulson

CEOInVision Business Development

Experienced speaker that through storytelling distinguishes traits business leaders use to become growth companies

StrategyCustomer ServiceLeadershipInnovationLeadership Communications

Whitney Martinko, PhD

Associate Professor of History; Director, Albert Lepage Center for History in the Public Interest | College of Liberal Arts and SciencesVillanova University

Whitney Martinko, PhD, is an expert on public history, historic preservation and the early United States (1776–1860).

Public HistoryPhiladelphia HistoryHistory of Urban PlanningEarly United States (1776–1860)Places of the American Revolution

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