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Micah Solomon
Customer service bestselling author & strategistHttp://www.customerserviceguru.com
Customer Service Keynote Speaker
Matthew Grieshop
Associate ProfessorMichigan State University
An expert in Cultural, Biological and chemical pest management for organic production systems
Gordon Brent Pierce
Founder and CEOPierco Management Inc
Founder and CEO at Pierco Management Inc
Ruomeng Cui
Goizueta Foundation Term Associate Professor of Information Systems & Operations ManagementEmory University, Goizueta Business School
Cui's research focuses on how operations strategies create and deliver value in companies' digital transformation
Nigel Collin
CEOThinkativity
Nigel Collin CSP - Helping businesses generate profitable ideas
David Ciccarelli
Chief Executive OfficerVoices
David Ciccarelli is the CEO and founder of Lake
Brendan D Saltaformaggio
Assistant Professor, Electrical and Computer EngineeringGeorgia Tech - COE
Dr. Brendan Saltaformaggio's lab investigates advanced cyber crimes and the analysis and prevention of next-generation malware attacks.
Michael D. Smith
ProfessorCarnegie Mellon University
Michael D. Smith's research uses economic and statistical techniques to analyze firm and consumer behavior in online markets.
Kirk Wakefield, Ph.D.
Executive Director, Center for for Sales Strategy in Sports and Entertainment (S3E), and The Edwin W. Streetman Professor of Retail MarketingBaylor University
Leading sports marketing expert specializing in what fans think, feel and do for professional sports franchises
Peter Krapp
Professor, Film & Media StudiesUC Irvine
Expertise in: Secret communications & cryptologic history; cultural memory and media history; history of computing & simulations