Wayne Langley

President · Varsity Branding

Has a combination of strategy development capability & operational execution to help clients achieve their organizations’ objectives.

Management Leadership Team Building Strategic Planning Customer Service

Lyle Bunn (Ph.D. Hon)

Strategy Architect / Principal · BUNN Co.

The Marquee Man! Put your event in lights with the dynamic media industry's leading expert & educator on Enterprise Place-based Media

Digital Out-Of-Home (Dooh) Project Planning & Management Business and Project Tuning and Acceleration Business Relationship Development Vendor Selection Negotiation and Engagement

Douglas Hanna

CEO · A Small Orange LLC

Engaging Customer Service and Technology Expert

Young Entrepreneurship Customer Service Telecommuting Web Hosting Customer Care

Don Thorpe

Customer Experience Expert · Shared Experience Consulting

Business Development Consultant/Customer Experience Expert

The Stripes of Leadership On Purpose Customer Experience

Clare Kumar

Chief Organizer and Productivity Consultant · Streamlife, an organizing company

Enthusiastic and entertaining speaker who liberates people through organization both at work and at home..

Productivity Organization Time and Space Management

Michael Jackson

International Keynote Speaker · theothermichaeljackson.com

A leading global speaker on the subject of business change

The Challenge of Change Better Business Rules Socialocity - the Power of Business Social Media

Peter Johnson

Director · Fairday Research Limited

New Thinking for Service Organisations

Organisations Service Provision Itsm

Jonathan Copulsky

Principal, Deloitte Consulting LLP · Deloitte Services LLP

Author and consultant whose career has been dedicated to developing and growing profitable customer relationships

Brand Resilience Brand Management

Micah Solomon

Customer service bestselling author & strategist · Http://www.customerserviceguru.com

Customer Service Keynote Speaker

Hospitality Customer Service Customer Services Social Media High-Tech High-Touch Customer Service

Louise Kerr

The Pet Care Magician · Elite Pet Care & Education

The Pet Care Magician@Elite Pet Care & Education

Pet Care Dog Training Pets Dogs Animal Care

Jeanniey Mullen

Global EVP, CMO · Zinio LLC: Digital Publishing Innovation

Global EVP/CMO at Zinio

American Sign Language Email Marketing Direct Marketing Mobile Marketing Brand Building

Daniel Paulson

CEO · InVision Business Development

Experienced speaker that through storytelling distinguishes traits business leaders use to become growth companies

Strategy Customer Service Leadership Innovation Leadership Communications

Mark Webber

Expert Witness · Robson Forensic, Inc.

Tree and Landscape Expert

Right Plant Right Place Forensic Arboriculture Stem Girdling Roots

Marnie Smith

Partner · Lighthouse NINE Group

Marnie is a value-driven business professional with expertise in custom consulting solutions.

Coaching and Facilitation Change Management Leadership Project / Relationship Management Communication Strategy Program Design and Development

Anuj Kumar

Associate Professor · University of Florida

Anuj Kumar’s research is focused on understanding how information technology affects the behavior of organizations and individuals.

How Online Product Recommendations Affects Customer Demand How Technology Can Be Used to Remedy Societal Problems Technology Enabled Multi-channel Business Operations Information Systems and Operations Management Business Value of Information Technology

Richard Lutz

Professor/Chair · University of Florida

Richard Lutz’s research addresses experiential consumption, customer donation decisions, and social media's effects on purchase behavior.

Advertising Response Consumer Behavior Services Marketing Business

Jinhong Xie

Professor/Chair · University of Florida

Jinhong Xie’s current research interests are emerging technology and service strategy.

Independent Product Information and Marketing Strategy National Culture Effect on New Product Management Innovation Management and Strategies Network Effects Service Pricing

Yang Yang

Assistant Professor · University of Florida

Yang Yang studies how people make decisions, inferences and predictions, and their implications for consumer welfare.

Artificial Intelligence for Decision Support Business Well-Being Motivation Social Influence

Matt Bruck

co-founder · Eaters Drinkers

Business Builder, Entrepreneur, Investor, Brand Builder, Connector, Host.

Global Business Development Business Models Ratings and Recommendations

Marc-Andre Pigeon

Director, Financial Sector Policy · Credit Union Central of Canada

Experienced financial services professional, researcher, and credit union advocate

Credit Unions Policy Finance Advocacy Research