Rob McDougall

President · Upstream Works Software Ltd.

Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works

Contact Center Technology Improving the Customer Experience Effective Contact Center Management Multi-Channel Strategy and the Contact Center Multi-Channel Technology

Mitch Lieberman

Vice President, Market Strategy · Comity Technology Advisors

A passionate speaker, focusing on the intersection of Customer Experience, Customer Service Experience and CRM (often called Social CRM)

Social Crm Customer Service Excellence Multi-Channel Customer Service

Jim Villwock

Founder and CEO · Job Doctors International, LLC

Revolutionizing The Competitive Edge for Leaders, Teams, and Individuals. Author, Speaker, Thought Leader, Founder

Leadership Teaming Careers

Sandy Jap

Sarah Beth Brown Professor of Marketing · Emory University, Goizueta Business School

B2B partnering and channel strategy expert in consulting, litigation, and education.

B2B Routes to Market Strategic Partnerships Omnichannel Strategy B2B and Channel Analytics Social Media Selling

Jeff Taylor

Author · Author, "Bigger Than The Widget"

Author, Bigger Than The Widget

Channel Management Relationship Marketing Channel Marketing Social Media Customer Experience

Luis Madureira

Partner · UBERBRANDS

Strategy * Innovation * Growth - SMINT (TM) Social Market Intelligence Ambassador - Game-changer, proficient & resilient Fluxer

Competitive Strategy Smint Social Market Intelligence Innovation