The strategy & support for success.

ExpertFile delivers on more than just leading technology, with a team dedicated to your ongoing success.

Everything you need under one roof.

If you want to do expertise marketing right, you need more than the right technologies. ExpertFile makes sure that you’re equipped with all the resources you need to meet your organizational objectives. Our outstanding support team will help you maximize your potential through our comprehensive offering of strategic, creative and technical services – empowering you to maintain your expertise marketing program for years to come.

“ExpertFile’s Customer Onboarding and Profile Building teams are results-oriented and have provided exceptional support and customer service – I’m excited to keep moving forward”

Eric Eckert
Assistant Director of Media Communications, 
Baylor University

Strategy Development

At ExpertFile, we believe the path to success is best travelled with a map in hand. Leveraging our deep experience in this space, our team of specialists will work with you to tailor an expertise marketing strategy that reflects the unique needs of your organization. Our comprehensive strategies will not only identify expertise within your organization, but also determine how we can most effectively showcase it to your key audiences.

Account Management

We’ll ensure you have the support you need to get started with your expertise marketing program and make adjustments as your objectives evolve. Your dedicated customer success representative will be available throughout our engagement to help you manage your program, guide to your teams and answer any questions you may have. Plus, they’ll keep you informed of any updates to the ExpertFile Platform and provide you with industry tricks and tips along the way.

Profile Creation

For many organizations, the idea of creating custom profiles all your experts can seem like a daunting task. Luckily, ExpertFile has you covered. We work with a network of experienced writers who specialize in aggregating assets and crafting expert-focused profiles. Following our proven process, we’ll deliver profiles that highlight your experts’ skills, experience and credentials while simultaneously showcasing the strengths of your organization.

Analytics & Reporting

On top of our dashboards and custom reports, our team of data specialists can help you take your insights a step further by conducting an in-depth analysis of your data. Uncovering patterns hidden to the untrained eye, they can create detailed reports on your progress and make data-driven recommendations to optimize your program going forward. Depending on your needs, these services can be sourced on a monthly, quarterly or semi-annual basis.

Technical Support

Whether you’re backed by a development team or need a more guided approach, our technical team is able to effortlessly scale to meet your needs. We’ll start by customizing and deploying the ExpertFile Platform based on the requirements in your expertise marketing program. From there, we can be as hands-on as you need us to be. From implementing updates to answering your technical questions, you can rest assured that help is just a call or click away.

Workshops & Training

Our passion for expertise marketing can be a bit contagious. If you’re looking to build a deeper understanding of expertise marketing, ExpertFile offers a wide range of training services to get you going including speaking engagements, facilitated workshops and intimate training sessions for smaller teams. Across each of these options, we’ll work with you to tailor a learning experience that is geared for your team’s current skill set and your long-term goals.