Rosanne Dausilio

President · Human Technologies Global Inc

Experienced international speaker known as the 'champion for the human' who streamlines customer service and increases sales.

How to Take the Pulse of Your Company Measure and Improve First Call Resolultion

Dave Hamilton

Senior Vice President · Signature Worldwide

Yes, a mint will always be on the pillow when Signature Worldwide's SVP brings his wisdom gained from 30+ years in the hospitality industry

Customer Experience Customer Service Best Practices Destination Marketing Sales Strategy Travel and Tourism

Michael Hess

CEO/Founder · Skooba Design

Founder/CEO Skooba Design, CBS/Business Writer, Speaker

Entrepreneurship Product/Brand Development Creative Marketing Public Relations Customer Service

Philip La Duke

Safety Iconoclast & Culture Transformation Architect · ERM

One of the most informative, entertaining, and engaging speakers you're likely to ever find

Talent & Gamification Talent Management Cross generational training and management Planning Corporate Culture

Tema Frank

Chief Instigator · Frank Reactions

Customer Experience in the Digital Era, & Women in the Workplace // L'experience client, service à la clientèle, & Femmes au travail

Customer Experience Digital Marketing User Experience (UX) Women & Work

Denise Barreto

Author, Managing Partner, Trainer and Speaker · Relationships Matter Now, LLC

Relationship Revolutionist - Changing the World, One Relationship at a Time

Relationships Marketing Leadership Customer Service Corporate Partnerships

Steve Mitchinson

Associate Director · Limebridge Australia

Over 20 years speaking experience on all aspects of customer management, customer experience and engagement Experienced, engaging speaker wi

Improving Customer Experience Employee Engagement and Empowerment Leveraging Team Diversity Engaging With Gen Y Effective Collection Strategies

Larry Miller

President & Founder · Miller Management & Consulting Services, Inc.

Industry Expert on Convenience Retailing, Foodservice at Retail, Consumer Trends & the Integration of Multiple Businesses Under One Roof!

Customer Service in Retail Building Customer Focused Teams Location Location

Rob McDougall

President · Upstream Works Software Ltd.

Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works

Contact Center Technology Improving the Customer Experience Effective Contact Center Management Multi-Channel Strategy and the Contact Center Multi-Channel Technology

Stan Phelps

Chief Measurement Officer · 9INCH marketing

Makes Brands Remark-able

Customer Service Customer Experience Word of Mouth Marketing Strategy Differentiation

Bob Higa

Magician & Motivational Speaker · Mark Sonder Productions, Inc.

Create Business WOW! You may not believe your eyes but you'll marvel at the results when a master magician helps unlock employee creativity

Improving Customer Engagement Employee Motivation Leadership and Change Management

Micah Solomon

Customer service bestselling author & strategist · Http://www.customerserviceguru.com

Customer Service Keynote Speaker

Hospitality Customer Service Customer Services Social Media High-Tech High-Touch Customer Service

Gabriel Schandl

Gabriel Schandl, Vorträge die bewegen · Gabriel Schandl - Vorträge, die bewegen

Speaker and Business Expert

Coaching Public Speaking Teaching

Tara Truax

Client Relationship Expert, Direct Response Marketing Expert, Author, Speaker · Tara Truax Companies, LLC

Business Accelerator, Speaker, Author

Coaching Small Business Customer Service Business & Leadership Woman in Business

Wendi Caplan-Carroll

Area Director - Northeastern United States · Constant Contact, Inc.

Educational Marketing Expert - NY, NJ

Email Marketing Engagement Marketing Event Marketing Online Marketing for Nonprofits Social Media Marketing

Steve Punter

Owner · The People Effect Ltd

Engaging, humorous & thought-provoking speaker with a deep background in management and human resources

Employment Relations Adult Learning Performance Management Engagement Learning

Scott Watson

Founder & Managing Director · Summit Consulting & Training Limited

Leadership Enabler, Emotional Intelligence Expert & Keynote Speaker

Leadership Emotional Intelligence Management Teamwork Motivation

Mitch Lieberman

Vice President, Market Strategy · Comity Technology Advisors

A passionate speaker, focusing on the intersection of Customer Experience, Customer Service Experience and CRM (often called Social CRM)

Social Crm Customer Service Excellence Multi-Channel Customer Service

Shai Berger

CEO · Fonolo

Serial entrepreneur. Customer service, smart phones, call centers, social media, enterprise sales (from a science & engineering perspective)

Social Media Smartphones Customer Service

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