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Team leader experience in improvement teams

According to research from George Easton and Eve Rosenzweig, both associate professors of information systems & operations management, a team leader’s social capital and experience leading projects of the same type are factors in the effectiveness of an improvement team. By using six years of six sigma improvement project data from a Fortune 500 consumer products manufacturer, the researchers reached a rather surprising finding regarding a team leader’s social capital. Improvement teams do not appear to benefit from the leader’s experience working with the current team members on prior projects. What matters instead is the team leader’s experience working with a variety of people on prior improvement projects. The researchers suggest that the experience of dealing with many different individuals allows improvement team leaders to better identify suitable people to join their teams. Such a variety of experience also likely makes team leaders more politically astute when determining projects to pursue. In addition, the professors found that a team leader’s experience with the same type of project is important during the early stages of a six sigma implementation. The importance of this kind of experience declines as the system becomes more mature. The professors suggest that in a mature six sigma deployment, the organization’s cumulative body of documented learnings may well substitute for a team leader’s own prior experience leading a particular project type. Source:

Mobile advertising and crowded locations

As marketers look for new ways to target consumers on their smartphones, they are capitalizing on the ability to use location for mobile advertising. Today, retailers send mobile coupons and alert shoppers to sale items as they roam the aisles of the store. New research from Michelle Andrews, assistant professor of marketing, and coauthors Zheng Fang (Sichuan U), Anindya Ghose (NYU), and Xueming Luo (Temple U), investigates the impact of another type of location on mobile ad effectiveness. The authors studied real-time data from one of the world’s largest telecom providers, compiling responses to mobile advertising by 14,972 mobile phone users on crowded and noncrowded subway trains. Surprisingly, commuters in packed subway trains were twice as likely to respond to and make a purchase from a mobile ad than travelers in less crowded subway trains. The researchers write, “A plausible explanation is mobile immersion: As increased crowding invades one’s physical space, people adaptively turn inwards and become more susceptible to mobile ads.” The research indicates that “hyper-contextual mobile advertising” needs to be a bigger consideration for marketers looking to improve their mobile advertising. Source:

Investor conferences and analyst advantage

In a research paper, T. Clifton Green, associate professor of finance and doctoral area coordinator, and coauthors Russell Jame 10PhD (U of Kentucky), Stanimir Markov (Southern Methodist U), and Musa Subasi (U of Maryland) focused their investigation on broker-hosted investor conferences to determine their impact on investor research. They studied 68,194 presentations by 4,394 companies at 2,749 investor conferences led by 107 brokerages for the period January 2004 to December 2010. According to the data, Green and his coauthors concluded that brokerage research analysts were more likely to provide better research for firms that participated at their conferences. Conference-hosting brokers were more likely to provide “more informative stock recommendations and more accurate earnings forecasts” than non-hosts. They discovered that firms participating in “broker-hosted investor conferences have a closer relation with the hosting analyst than with non-hosts, resulting in more private interactions (e.g., more company visits and meetings with management) and a continual flow of value-relevant information throughout the sample period.” Source:

Using social media to assess public sentiment

Large corporations, government agencies, and political campaigns increasingly are using social media listening platforms and software to monitor public sentiment online. According to research from David Schweidel, associate professor of marketing, and Wendy Moe (U of Maryland), the information gleaned from social media can provide useful insights for decision making, but only if the “comments are measured appropriately.” Since prior marketing research has focused on one social media venue or failed to acknowledge the differences in multiple social media venues, Schweidel and Moe discovered that these measurements of public sentiment fell short. Instead, they analyzed brand sentiment for an enterprise software company and a telecommunications business across a variety of social media platforms. Accounting for factors that varied across different social media platforms, the authors derived a measure of general brand impression (GBI). They showed that general brand impression was a leading indicator of shifts in brand tracking studies and stock price movements. Taken together, Schweidel and Moe’s “measure of GBI effectively captures movement in the underlying sentiment toward the brand.” Source:

The effect of multitasking on worker performance

Diwas KC, associate professor of information systems & operations management, completed an in-depth investigation of the impact of multitasking in a complex work environment by analyzing patient flow and clinical data of physicians in a large hospital ER. The study provides important findings for understanding multitasking and its “implications for a knowledge economy, where attention and focus are significant drivers of productivity and quality.” The research indicated that multitasking starts out as a positive influence on work, giving physicians the “ability to utilize idle time between tasks.” Additionally, lower levels of multitasking actually improved the quality of care, since “low levels of stress can aid cognitive function.” Once multitasking behavior became excessive, productivity declined dramatically due to a variety of factors, including work interruptions and coordination costs. A higher level of multitasking also led to a drop in detected diagnoses and an increased rate of revisits in a 24-hour period for patients initially treated in the emergency department. Physicians spent less time with patients and their overall focus suffered. Source:

The return on international investment products

Individual investors have access to an ever-increasing number of US-registered equity funds that invest in international assets, as well as institutional investment products focused on global assets. Despite the growing importance of global equity markets for US investors, there is little academic research devoted to their study. Jeffrey Busse, associate professor of finance, Amit Goyal (University of Lausanne), and Sunil Wahal (Arizona State U) advanced the research, tackling the common theory that less developed markets are less efficient and, consequently, “exploitable by active fund managers.” The trio analyzed a large sampling of active retail mutual funds and institutional products investing in global equity markets, concentrating their research on a sample period from 1991 to 2009. The authors used quarterly returns net of trading costs and gross of fees. They also collected information on annual fee schedules, portfolio turnover, and assets under management. On average and in the aggregate, the data showed a lack of “superior performance” for the sampling. The research paper won the Spangler IQAM Best Paper in Investments Prize at the 2014 European Finance Association Annual Meeting in Lugano, Switzerland. Source:

Consumer word-of-mouth and social media

Certainly, marketers are well aware of the value of the consumers’ word-of-mouth (WOM) endorsements of a product or service. But the ubiquitous nature of social media demands that advertisers find new ways to tap into how consumers interact and communicate to leverage the power of WOM online. Panagiotis Adamopoulos, assistant professor of information systems & operations management; Vilma Todri, assistant professor of information systems & operations management; and Anindya Ghose (NYU-Stern) take a close look at the role of hidden personality traits of online users and how they play into the effectiveness of product WOM on Twitter. The trio used big data, machine learning methods, and causal inference econometric techniques to study consumer purchases made through Twitter accounts. The research showed an increase in the likelihood of a purchase by 47.58% when there was exposure to WOM tweets from a sender who had similar personality traits to the recipient of the information. The trio found that introvert users were much more accepting of WOM versus extrovert users. They also noted agreeable, conscientious, and open social media users are more effective influencers. The combinations of personality traits of disseminators and recipients of WOM impacted the decision to buy a product, with the researchers noting that a “WOM message from an extrovert user to an introvert peer increases the likelihood of a subsequent purchase by 71.28%.” Source:

Understanding economic development and its environmental impact

While fears about the environmental impact of economic development remains under discussion, the number of proenvironmental international non-governmental organizations (INGOs) continues to grow. But little is known about their influence on countries to create more eco-friendly industrial processes and technologies. In new research from Wesley Longhofer, assistant professor of organization & management, and coauthor Andrew Jorgenson (Boston College), the pair determined which nations they believed were “more embedded in the proenvironmental world society,” determining the level of influence of INGOs, as well as global treaties and professionals, on the countries they studied. The data took into account GDP per capita to find the effect of economic development on carbon emissions. The research examined whether countries that were more likely to feel this global pressure to “enact pro-environmental policies or invest in cleaner technologies” subsequently experienced a drop in rates of carbon emissions. Longhofer and Jorgenson created a measure to analyze the effects of development over time on carbon emissions in 79 countries, using data from 1970 to 2009. They found that “nations that are the most embedded in the environmental world society experienced a moderate decrease” in the impact of economic development on carbon emissions. Essentially, larger and more developed nations were more likely to feel the influence of proenvironmental INGOs than less developed countries, ultimately showing a small drop in carbon emissions. Source:

Liberals' best hope for a new swing vote is... John Roberts?

As Brett Kavanaugh, 53, readies himself for a series of heated Senate Judiciary Committee hearings, many have questioned who will take up his mentor’s mantle on the Supreme Court. For three decades Justice Anthony Kennedy was arguably the most powerful figure in Washington, D.C. Famed for his ability to vote across party lines. Kennedy, who announced his retirement in June, helped shape some of the biggest landmark decisions of the past decade—most notably on the issue of same-sex marriage and LGBTQ rights. As a replacement, Kavanaugh is unlikely to be as magnanimous with his votes. But will that alter the Court’s direction? Only a little, said Dr. Martha Ginn Ginn, assistant dean of the Pamplin College of Arts, Humanities, and Social Sciences and associate professor of political science, said Kennedy’s most likely “successor” is already a fixture of the Court: Chief Justice, and occasional swing voter, John Roberts. “Roberts will likely become the Court’s ‘swing vote’ now that Kennedy’s out,” Ginn said. “While Roberts may move a little more to the center as result, the overall shift will be more conservative.” A scholar of constitutional law and the Supreme Court, Ginn said the Court’s rightward movement won’t be quite as monumental as pundits have proposed. After all, Kennedy’s votes weren’t always left-leaning. In his last term, he sided with his liberal colleagues not once. “I think one point that is getting lost is that Kennedy was, for the most part, a conservative and voted accordingly,” she said. “There were certain issues where he was more likely to join the liberal wing, most prominently LGBTQ rights, but he voted with the conservative justices the majority of the time.” Kennedy’s retirement will certainly shift the Court toward the right, Ginn added, but “not to the same degree as if Ruth Bader Ginsburg retired or died in office.” Meanwhile, as the non-chaos of a Kavanaugh confirmation plays out, Roberts stands to gain as the Court’s new wildcard. Ginn said Roberts’ latest ruling, that law enforcement agencies must obtain warrants to use cell tower data, is a good indication of how he’ll vote as part of a post-Kennedy Court. “I think the role of Chief Justice Roberts becomes even more significant in a Kennedy-less Court and that hasn’t been given much attention,” she said. “I think both sides are forgetting that Roberts is a bit of wild card too when it comes to voting on very consequential cases. The one that comes to mind most Source:

Dell Regains Top Share in the Canadian PC Commercial Market

There’s good news today for Dell Canada. The computer company based in Round Rock, Texas posted the strongest year-on-year growth out of all the major companies in Canada - growing 11.9% and buoyed by strong performances in the public sector segments. These numbers are impressive as shipments of traditional PCs in the first quarter of 2018 totalled 1.25 million units into the Canadian Market. Though the worldwide numbers show a flat (0.0%) year-on-year growth in the first quarter, the expectations exceeded the earlier forecast of a 1.5% decline in PC sales. The Canadian market was a bright light growing 4.2% annually. But it wasn’t all good news in Canada, out of the top five leading companies that also include HP, Dell, Lenovo, Acer and Apple. It was Apple that lost its shine finishing last with a year-on-year decline in shipments of 5.8%. So, what does this mean for the industry? Are PC’s coming back against the popular tide of tablets and other competing units? What is Dell doing right to lead the way? And what’s next for developers as they look to the next generation of products. There’s a lot to more to this topic – and that’s where an expert from the International Data Corporation (IDC) can help. Tim Brunt is the Program Manager for IDC's Canadian Quarterly PC Tracker program. He is an expert in analyzing current market trends, business planning, business and consumer buyer behavior. Tim is available to speak with media, simply click on his icon to arrange an interview. https://www.linkedin.com/pulse/canadian-traditional-pc-market-grew-42-yoy-q1-2018-tim-brunt/