Gilbert-Jamison Theo

Chief Executive Officer · Performance Solutions by Design, Inc.

Author, Keynote Speaker, Customer Experience Expert, CEO & Founder of Performance Solutions by Design, Inc.

Service Excellence Leadership Accountability Customer Experience Patient Experience

Niko Viramo

CEO · Azalea Hotels & Resorts

Fun. Persuasive. Inspiring.

Leadership Tourism Goals Life Vision

Juan Manuel Benavent

Customer Service & Retail Sales Consultant / Speaker · CV Consulting

Customer Service and Customer Experience Management speaker, trainer and consultant.

Multicultural & Diversity Sales Training and Sales Effectiveness Retail Sales Training Motivating and Inspiring Customer Experience Management

John A Delves

CEO.Owner · Southeastern Training and Development

Turning Ordinary People into Extraordinary Performers.

Getting and Keeping Customers Leadership for Todays Workforce. Change the Only Constant Effective Leadership for Today Inspirational and Uplifting

Carsten K. Rath

Keynote Speaker · CKR Service Excellence Akademie

Keynote Speaker, Service Excellence Expert, Founder & CEO bei LH&E Lifestyle Hospitality & Entertainment Management AG

Service Leadership Branding

Robert Cole

Founder · RockCheetah LLC

Founder, RockCheetah

Online Travel Hotel Marketing Travel Technology

Ivan Hernandez

EMEIA Digital & Emerging Tech Community Leader · EY

Former Flying Trapeze Artist turned Change Catalyst. Speaker on IoT, Customer Experience, Digital Transformation, Business Development.

Digital Transformation Customer Experience Experience Design Internet of Things IoT & Mobility

Stan Phelps

Chief Measurement Officer · 9INCH marketing

Makes Brands Remark-able

Customer Service Customer Experience Word of Mouth Marketing Strategy Differentiation

Mark Sonder, MM, CSEP

Chief Entertainment Officer, SVP Entertainment/Programs, VP Entertainment · Mark Sonder Productions, Inc.

So You Want to Be a Rock 'n' Roll Star: Unleash Your Inner Rock Star!

Talent Management Event Production Event Management Contract Negotiations Entertainment Booking

Bryan Segal

Senior Vice President · comScore

Segal brings over 20 years of business development, operational acumen, and client relationship expertise to his role at comScore.

Strategic Planning Market Research Business Development Media and Technology Digital Media

Dimitrios Buhalis

Professor and Leader of eTourism Lab · Bournemouth University

Experienced, dynamic speaker that connects Tourism/Travel - Technology/Social Media and Management and Marketing ss

Etourism Social Media and Strategy Trends Tourism Travel

David Ciccarelli

Chief Executive Officer · Voices

David Ciccarelli is the CEO and founder of Lake

Corporate Culture Start Up Start Up Business Start Up Companies Product

Jack Yu, MD

Pediatric Plastic Surgery · Augusta University

Dr. Yu is director of the Craniofacial Center at Children's Hospital of Georgia, where he has repaired cleft palates for more than 20 years.

Plastic and Reconstructive Surgery Pediatrics Pediatric Plastic Surgery Craniofacial Surgery Cleft Lip/Palette

Bridget Ryan, MSN, RN, CCRN

Nurse Manager of Neonatal Intensive Care Unit · ChristianaCare

Bridget Ryan is the nurse manager of ChristianaCare’s Neonatal Intensive Care Unit.

Nursing

Oscar (Hengxuan) Chi

Assistant Professor · University of Florida

Oscar (Hengxuan) Chi studies the impact of technology, especially AI, on the delivery of services in hospitality and tourism.

Well-being and Sustainability AI in event services AI in hospitality Artificial Intelligence AI in tourism

Thomas D. Roper, Ph.D.

Director, Pharmaceutical Engineering| Engineering Foundation Professor, Department of Chemical and Life Science Engineering · VCU College of Engineering

Dr. Roper specializes in efforts to bring engineering and science closer to patients who utilize medicines via novel technologies.

Metabolic Engineering and Biocatalysis 3D Printing of Dose Forms Long Acting Therapy Development Nanomaterials and Particle Sciences Continuous Chemical Reaction Engineering

Nash Moawad

Professor/Chief · University of Florida

Dr. Nash Moawad is an expert surgeon with clinical interests in endometriosis, hysterectomy, robotic surgery and uterine fibroids.

Uterine Fibroids Complex Hysteroscopic Surgery Ovarian Masses Robotic Surgery Laparoscopy

Judith Giesberg, PhD

Professor of History; Robert M. Birmingham Chair in the Humanities | College of Liberal Arts and Sciences · Villanova University

Judith Giesberg, PhD, is an expert on the history of women and gender in the U.S. Civil War.

Caroline LeCount Census Slavery U.S. Civil War Women's History

Michael Jaffee

Professor/Chair · University of Florida

Dr. Michael Jaffee is board-certified in neurology, psychiatry, sleep medicine, and brain injury medicine.

Alzheimer Disease Sleep Disorders Concussion Dementia Traumatic Brain Injury

Andrea Paras

Assistant Professor, Department of Political Science · University of Guelph

Professor Andrea Paras specialises in the ethics of international humanitarianism, with a special interest in religion and politics.

Humanitarian Assistance Human Rights International Development International Affairs Religion Politics & Culture