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For many older adults in Sussex County, Delaware, navigating the health care system can feel overwhelming and difficulty accessing care can create gaps in care that ultimately lead to poor health. To help older adults more easily meet their health needs and be successful in navigating the system, ChristianaCare has brought a variety of services to Sussex County that are specially designed for this population. These include ChristianaCare’s expanding My65+ primary care program, the Swank Center for Memory Care and ChristianaCare HomeHealth—all services that work collaboratively with seniors to help them achieve their best health based on their individual needs. Download Photos. ChristianaCare My65+ ChristianaCare My65+ provides specialized primary care services for people 65 and older. ChristianaCare’s My65+ services include medication management, annual Medicare visits, chronic disease management, coordination with specialists and additional consultation time with health care providers. These services are tailored to meet the specific health needs of seniors. “I can’t express enough how wonderful the My65+ program at ChristianaCare has been for me,” said Linda Martin of Rehoboth, a patient of the My65+ Program. “When they opened the practice in Rehoboth, it made getting the care I need much more convenient. I truly appreciate how the professionals at ChristianaCare take the time to understand my health and offer support for my mother’s care. They have a memory specialist on-site who provides expert care for my mother. It feels like I’m part of a caring community.” ChristianaCare My65+ is available at locations in Rehoboth Beach and at a new primary care practice in Milford, which began accepting My65+ patients in May. “ChristianaCare recognizes the importance of addressing the unique health care needs of our senior community. Our focus is on delivering care that prevents diseases, manages chronic conditions and improves overall well-being, especially for older adults,” said Priya Dixit-Patel, M.D., physician executive for Core and Advanced Primary Care at ChristianaCare. Swank Center for Memory Care Recognizing the significant impact that memory-related conditions can have on individuals and their families, ChristianaCare’s Swank Center for Memory Care serves as a source of hope and support for those dealing with these challenges. A dedicated team of geriatricians, nurses, social workers and other professionals collaborates with patients and their families to offer support, education and guidance throughout the diagnosis and treatment process. “ChristianaCare has consistently been at the forefront of providing excellent patient care, and the Swank Center for Memory Care is another opportunity for us to enhance support for people 65 and older,” said Steven Huege, M.D., MSEd, The Swank Foundation Endowed Chair in Memory Care and Geriatrics at ChristianaCare. “By designing care that meets the specific needs of older adults, we can create a better experience and achieve improved outcomes for everyone involved. This initiative is an important part of our overarching vision to provide every older adult with the best care possible.” The Swank Center was selected by the Centers for Medicare & Medicaid Services (CMS) to participate in the new Guiding an Improved Dementia Experience (GUIDE) Model, aimed at enhancing care coordination and access to services for those living with dementia and their caregivers. Key support services will include comprehensive assessments, care coordination, respite care, a 24/7 support line and education. With locations in Wilmington, Smyrna and Rehoboth, the Swank Center for Memory Care serves patients throughout Delaware and the surrounding region. ChristianaCare HomeHealth ChristianaCare HomeHealth provides a variety of nursing care for all ages in managing chronic conditions, adapting to new diagnoses, and improving daily living activities. It is the leading provider of in-home nursing care and assistance in Delaware. “ChristianaCare HomeHealth designs a plan of care that is personalized for those we serve,” said Donna Antenucci, MHA, BSN, RN, interim president, ChristianaCare HomeHealth. “Treating older adults in their own home is a privilege and brings comfort physically and emotionally to those served and their family. “It is truly rewarding for us as providers of home health services to enhance people’s quality of life and improve their overall well-being. We are truly honored to be a part of their journey to wellness and healing while respecting the dignity of those we serve.” These services are available throughout the entire state and provide comprehensive care through skilled nursing, home health aides, rehabilitative services, and medical social workers. Specially trained professionals offer home care, including physical and speech therapy, to help individuals live independently and safely. ChristianaCare HomeHealth began as a Visiting Nurse Association (VNA) in 1922 and now has more than 350 caregivers who serve patients throughout the state. Currently, there is an active daily census of about 1,500 patients. The service admits approximately 10,000 patients each year across the state. Meeting the Needs of Sussex County’s Rapidly Growing Population Sussex County has been designated as a “Medically Underserved Area” by the federal government, with projections showing that the population will increase from 237,000 in 2022 to over 361,000 by 2050, further intensifying the demand for primary care services. The providers at ChristianaCare’s new Milford location will play a crucial role in addressing the growing health care needs of Sussex County. “My65+ and Swank Center for Memory Care Services are unique programs in Sussex County that are greatly needed because of the growing senior population,” said Anthony Paul Buonanno, M.D., MBA, primary care physician at My65+ at Rehoboth Beach. “The health care infrastructure has not been able to keep up with the demand, and it is essential to provide health care services close to home for Delawareans. I am proud to be part of a program that is innovative, necessary and useful to my community.” While ChristianaCare primary care is a relative newcomer to Sussex County, ChristianaCare already has a large primary care network in northern Delaware, southeastern Pennsylvania, southern New Jersey and Maryland.
Apanaskevichiella: Georgia Southern’s tick detective honored with genus classification
Dmitry Apanaskevich, Ph.D., doesn’t look like a traditional detective. He won’t be found chasing down clues in back alleys or interrogating shady characters in a dimly lit room. But he does have that inquisitive, investigative passion that fuels his unique work — serving as the assistant curator at the U.S. National Tick Collection, housed in Georgia Southern University’s Math/Physics Building on the Statesboro Campus. “I’ve been fascinated by animals my entire life,” he says. “I’ve always wanted to be a biologist.” That fascination gave birth to a decades-long career studying ticks, part of the Arachnida class, leading to a lifetime full of discovery and distinction. He was recently awarded one of the highest honors a biologist can receive: a newly recognized genus of soft ticks named Apanaskevichiella. The genus was discovered through advanced genomic work by world-renowned tick phylogeneticist Stephen Barker, Ph.D., of the University of Queensland. Barker is a long-time collaborator, and the naming of the newly discovered genus is his way of honoring Apanaskevich. “It has turned out to be a very pleasant surprise,” said Apanaskevich. “To have a genus named after me is already more than I ever expected. It means my work has made a lasting mark — and that’s a rare and humbling gift.” But his love for ticks came about accidentally. Apanaskevich received his education in Russia, earning a bachelor’s and a master’s at St. Petersburg State University. He went on to obtain his Ph.D. at the Zoological Institute of Russian Academy of Sciences. It was during this period of his life when his professors ignited what would become a decades-long fascination with the tiny arthropods. “In my early days as an undergrad, my professors had a major influence on me,” he explained. “The professor who offered the most interesting topic would win.” One day, a professor handed him a jar filled with mayflies, tasking him with describing each species. It was a request that would change his life forever. “He completely won me over with that,” said Apanskevich. “Discovering new species became my dream.” He became obsessed, spending hours glued to the microscope, developing a huge passion for tiny parasites. “Parasites like ticks might look like they’re small, but they’re quite large,” he explained. “That being said, you need to use a microscope when examining them, especially if you’re trying to find and identify those more minute details.” Finding and analyzing those small details is as much of an art as it is a science, he said. “You have to be able to see things that others can’t,” explained Apanaskevich. “You can provide objective data like measurements and comparisons all day, but the artistic, subjective part of this research is how the biologist can analyze and find connections between the thousands, even millions of specimens.” Ambition and curiosity have fueled his journey through the scientific world. But now, he has something else that makes him tick. “My kids are proud of it,” he said, a grin spreading across his face. “They’re pretty proud of me. And really, that’s enough for me.” If you're interested in knowing more about the work Dmitry Apanaskevich is doing at Georgia Southern University or looking to speak with him — simply contact Georgia Southern's Director of Communications Jennifer Wise at jwise@georgiasouthern.edu to arrange an interview today.
Twenty years ago, Hurricane Katrina hit the southeastern coast of the United States, devastating cities and towns across Louisiana, Florida, Mississippi, Alabama and beyond. The storm caused nearly 1,400 fatalities, displaced more than 1 million people and generated over $125 billion in damages. Rob Traver, PhD, P.E., D. WRE, F.EWRI, F.ASCE, professor of Civil and Environmental Engineering at Villanova University, assisted in the U.S. Army Corps of Engineers' (USACE) investigation of the failure of the New Orleans Hurricane Protection System during Hurricane Katrina, and earned an Outstanding Civilian Service Medal from the Commanding General of USACE for his efforts. Dr. Traver reflected on his experience working in the aftermath of Katrina, and how the findings from the investigation have impacted U.S. hurricane responses in the past 20 years. Q: What was your role in the investigation of the failure of the New Orleans Hurricane Protection System? Dr. Traver: Immediately after Hurricane Katrina, USACE wanted to assess what went wrong with flood protections that had failed during the storm in New Orleans, but they needed qualified researchers on their team who could oversee their investigation. The American Society of Civil Engineers (ASCE), an organization I have been a part of for many years, was hired for this purpose. Our job was to make sure that USACE was asking the right questions during the investigation that would lead to concrete answers about the causes of the failure of the hurricane protection system. My team was focused on analyzing the risk and reliability of the water resource system in New Orleans, and we worked alongside the USACE team, starting with revising the investigation questions in order to get answers about why these water systems failed during the storm. Q: What was your experience like in New Orleans in the aftermath of the hurricane? DT: My team went down to New Orleans a few weeks after the hurricane, visited all the sites we were reviewing and met with infrastructure experts along the way as progress was being made on the investigation. As we were flying overhead and looking at the devastated areas, seeing all the homes that were washed away, it was hard to believe that this level of destruction could happen in a city in the United States. As we started to realize the errors that were made and the things that went wrong leading up to the storm, it was heartbreaking to think about how lives could have been saved if the infrastructure in place had been treated as one system and undergone a critical review. Q: What were the findings of the ASCE and USACE investigation team? DT: USACE focused on New Orleans because they wanted to figure out why the city’s levee system—a human-made barrier that protects land from flooding by holding back water—failed during the hurricane. The city manages pump stations that are designed to remove water after a rainfall event, but they were not well connected to the levee system and not built to handle major storms. So, one of the main reasons for the levee system failure was that the pump stations and levees were not treated as one system, which was one of the causes of the mass flooding we saw in New Orleans. Another issue we found was that the designers of the levee system never factored in a failsafe for what would happen if a bigger storm occurred and the levee overflowed. They had the right idea by building flood protection systems, but they didn’t think that a larger storm the size of Katrina could occur and never updated the design to bring in new meteorological knowledge on size of potential storms. Since then, the city has completely rebuilt the levees using these lessons learned. Q: What did researchers, scientists and the general population learn from Katrina? DT: In areas that have had major hurricanes over the past 20 years, it’s easy to find what went wrong and fix it for the future, so we don’t necessarily worry as much about having a hurricane in the same place as we’ve had one before. What I worry about is if a hurricane hits a new town or city that has not experienced one and we have no idea what the potential frailties of the prevention systems there could be. Scientists and researchers also need to make high-risk areas for hurricane activity in the United States known for those who live there. People need to know what their risk is if they are in areas where there is increased risk of storms and flooding, and what they should do when a storm hits, especially now with the changes we are seeing in storm size.
Professor Sangeeta Khorana made a Fellow of the Academy of Social Sciences
Professor Sangeeta Khorana, professor of international trade policy at Aston University, has been made a Fellow of the Academy of Social Sciences Fellows are elected for their contributions to social science, including in economic development, human rights and welfare reform The 2025 cohort of 63 Fellows will join a 1,700-strong Fellowship with members from academia, the public, private and third sectors. Professor Sangeeta Khorana, professor of international trade policy at Aston University, has been made a Fellow of the Academy of Social Sciences as part of the Autumn 2025 cohort. The 63 new Fellows have been elected from 39 UK organisations, comprising 29 higher education institutions, as well as think tanks, non-profits, business, and from countries beyond the UK including Australia and China. The Academy of Social Science’s Fellowship comprises 1,700 leading social scientists from academia, the public, private and third sectors. Selection is through an independent peer review which recognises their excellence and impact. Professor Khorana has more than 25 years of academic, government and management consulting experience in international trade. She has worked for the Indian government as a civil servant and on secondment to the UK Department for Business and Trade. Her expertise includes free trade agreement (FTA) negotiations and World Trade Organization (WTO) issues. As well as sitting on various expert committees, Professor Khorana is an advisor on gender and trade to the Commonwealth Businesswomen’s Network in London and serves on Foreign Investment Committee of the PHD Chambers of Commerce and Industry, India. The Autumn 2025 cohort of Fellows have expertise in a range of areas including educational inequalities, place-based economic development, human rights protection, the regulation of new technologies, and welfare reform, highlighting the importance, breadth and relevance of the social sciences to tackling the varied challenges facing society today. As well as excellence in research and professional applications of social science, the new Fellows have also made significant contributions beyond the academy, including to industry, policy and higher education. Professor Khorana said: “I am deeply honoured to be elected a Fellow of the Academy of Social Sciences. This recognition underscores not only the importance of international trade policy as a driver of inclusive and sustainable growth, but also the role of social sciences in shaping fairer and more resilient societies. At Aston University, my research seeks to bridge academia, government and industry to inform evidence-based trade policy for global cooperation. I am proud to contribute to the Academy’s mission of demonstrating how social science knowledge and practice can address some of the most pressing challenges of our time.” President of the Academy, Will Hutton FAcSS, said: “It’s a pleasure to welcome these 63 leading social scientists to the Academy’s Fellowship. Their research and practical applications have made substantial contributions to social science and wider society in a range of areas from international trade policy and inclusive planning systems through to innovative entrepreneurship and governing digital technologies. We look forward to working with them to promote further the vital role the social sciences play in all areas of our lives.”
Georgia Southern University’s Allen E. Paulson College of Engineering and Computing and College of Education are teaming up to bring the latest innovative research on renewable energy to STEM educators and their classrooms across Georgia. That’s all thanks to a $600,000 grant from the National Science Foundation to establish the Engaging Educators in Renewable Energy (ENERGY) program. The funds will support a three-year-long initiative that will bring Valentin Soloiu, Ph.D.’s energy research into high school and technical college classrooms. Soloiu and engineering graduate students from Georgia Southern will conduct research related to renewable energy, reducing greenhouse gas emissions, and mitigating climate change, covering topics like renewable and alternative energy (solar and wind), climate change, enhanced energy technologies and the development of sensors and controls for energy applications and smart grids. Soloiu, the Allen E. Paulson Distinguished Chair of Renewable Energy, will be joined by mechanical engineering professor Mosfequr Rahman, Ph.D. and Elise Cain, Ph.D., director of the Educational Leadership Program in the College of Education, in developing the program. “The core requirement is to conduct state-of-the-art, transformative research in science and engineering,” explained Soloiu. “After that is complete, we bring high school and technical college teachers in to translate this research into classroom-ready modules.” Teachers will be selected from a large pool of statewide applicants to work alongside faculty and graduate students from the College of Engineering and Computing. They’ll also receive funds to incorporate that research into their curriculum. Soloiu will oversee the program as the principal investigator, with Cain serving as the education lead, bringing a multidisciplinary approach to the program. “I think interdisciplinary collaborations are vital in academic work,” noted Cain. “Faculty from the Allen E. Paulson College of Engineering and Computing contribute their technical knowledge and skills related to renewable energy, while I bring my College of Education perspectives on educational contexts and pedagogy. Working together allows us to create a robust program with immediate and lasting impacts.” Educators will visit local companies and interact with leaders in renewable energy, such as Gulfstream Aerospace in Savannah, Georgia, and Rolls-Royce Power Systems in Aiken, South Carolina. These experiences are designed to help teachers share career opportunities with students they might not otherwise encounter. “This program reflects the essence of our institutional mission,” said Cain. “It’s about discovery, teaching, and community engagement—all grounded in excellence and innovation.” Soloiu echoed those sentiments. “Many teachers and students in rural areas don’t even know what we do here at Georgia Southern,” explained Soloiu. “By engaging with educators directly, we’re creating awareness, inspiration, and pipelines to higher education and high-tech careers. This is reflective of the University’s dedication to our communities as we move towards R1 status.” Looking to know more about this important research happening at Georgia Southern - Valentin Soloiu is available to speak with media. Simply click on his icon now to arrange an interview today.
Largest Cohort in LSU History: Six Distinguished Faculty Members Named Boyd Professors
Named in honor of brothers Thomas and David Boyd, early presidents and faculty members of LSU, the Boyd Professorship recognizes faculty who bring honor and prestige to LSU through their national and, as appropriate, international recognition for outstanding achievements. Before today, only 79 faculty members from all of LSU’s campuses have ever achieved this distinguished rank. The newest cohort of Boyd Professors represent a wide variety of disciplines and hail from three of LSU’s eight campuses: LSU A&M, Pennington Biomedical Research Center, and LSU Shreveport. This group includes LSU Shreveport’s first-ever Boyd Professor, a landmark achievement for the campus and a testament to its academic distinction. As the largest group of Boyd Professors ever named at one time, this cohort underscores LSU’s rising reputation for research excellence across all of its campuses. “This is a moment of real pride for LSU. Naming six new Boyd Professors is not only historic in scale, it's a clear reflection of the extraordinary strength and momentum of our academic enterprise,” said Interim LSU President Matt Lee. “These scholars are advancing knowledge in ways that reach far beyond our campuses, and their work is helping to define LSU’s place on the national and global stage. I am especially proud to see LSU Shreveport represented for the first time, a milestone that reflects the growing excellence across our campuses. This achievement is a powerful reminder of our commitment to advancing scholarship and shaping the future through research, education, and service.” The newest Boyd Professors are: Mette Gaarde, Les and Dot Broussard Alumni Professor, Department of Physics and Astronomy, College of Science, LSU A&M John Maxwell Hamilton, Hopkins P. Breazeale LSU Foundation Professor, Manship School of Mass Communication, LSU A&M Steven Heymsfield, Professor of Metabolism and Body Composition, Pennington Biomedical Research Center Michael Khonsari, Dow Chemical Endowed Chair and Professor, Department of Mechanical Engineering, College of Engineering, LSU A&M Alexander Mikaberidze, Professor of History, Ruth Herring Noel Endowed Chair, College of Arts & Sciences, LSU Shreveport R. Kelley Pace, Professor, Department of Finance, E. J. Ourso College of Business, LSU A&M Nominations for the Boyd Professorship are initiated in the college, routed for review and support at the campus level, then considered by the LSU Boyd Professorship Review Committee, which seeks confidential evaluations from dozens of distinguished scholars in the candidate’s field of expertise. Once endorsed by the review committee, the nomination is forwarded to the LSU President and Board of Supervisors for consideration. With this distinction, a Boyd Professor’s compensation is elevated to reflect the stature of LSU’s most distinguished faculty, with a salary set at no less than the 95th percentile of full professors in comparable disciplines at peer public institutions across the southeastern United States. They also receive an annual stipend to further support their research and scholarly pursuits. Please join us in congratulating these faculty on this outstanding accomplishment.
LSU Expert Carol Friedland on Katrina’s Legacy: What’s Changed, What Still Needs to Be Done
After Hurricanes Katrina and Rita devastated Louisiana and brought billions of dollars of damage to the state, lawmakers worked with researchers, engineers and others to create and implement new codes and laws in an attempt to prevent such serious damage happening again. On Aug. 29, LSU and the LSU AgCenter hosted an event at the Energy, Coast and Environment Building in honor of the 20th anniversary of Hurricane Katrina, which made landfall in Louisiana on the same date in 2005. The daylong conference featured leading voices from LSU and government officials, who spoke about the impacts that hurricanes Katrina and Rita had on Louisiana and how policies and research have changed since those storms. As a part of the program, Carol Friedland, the director of the AgCenter LaHouse Research and Education Center, spoke alongside Brad Hassert, executive director of the Louisiana State Licensing Board for Contractors, for a seminar called “Innovating Resilience: Solutions Inspired by Katrina.” The two discussed recent developments in building materials and building codes that showed the changes, or lack thereof, since the two devastating hurricanes. At the time of the storms, building codes were not uniform in the state, and some parishes had almost no building codes at all. After Katrina and Rita, however, officials pushed for a unified code that better protected Louisiana residents from dangerous storms and weather events. “After Hurricane Katrina, we actually enacted very strong legislation to adopt the model code,” Friedland said. “Also, at the same time, the FEMA mitigation assessment team went out and documented a lot of the failures from Katrina. This program really helps us learn around the country what are the practices that are working and what are the practices that are not working and then getting those integrated into the code process.” Friedland went on to talk about some developments for houses that she has been working on, like “fortified roofs,” which are new roofs that will protect residents more efficiently than the codes required in Louisiana. Friedland also talked about the process of implementing new codes. Researchers must find agreement with governmental entities and other parties, like insurance adjusters and contractors, to succeed, she said. Hassert spoke about the importance for homeowners to find a licensed contractor after a weather event causes damage to their house. This is mostly to ensure that the house will be repaired to code and so the homeowners will not be scammed or stolen from. Hassert, who was recently appointed executive director of the Louisiana State Uniform Construction Code Council, urged researchers and other stakeholders to come together and participate in council meetings so they can make the most informed and beneficial decisions that they can. Both Hassert and Friedland believe there is work to do to improve the codes and building standards in Louisiana houses, but with communication and more involved research, enhancements can be made. “One of the ways I like to frame this is to think about are we happy with the level of losses that we have?” Friedland said. “Do we think that we’re doing well? Who is happy with the level of loss that we see? I think we can still do better.” Original article posted by the LSU AgCenter here.
Delaware INBRE Summer Scholars Complete Biomedical Research Projects at ChristianaCare
Eight undergraduate scholars recently completed a 10-week immersion in biomedical research through the Delaware IDeA Network of Biomedical Research Excellence (INBRE) Summer Scholars Program at ChristianaCare. Their projects, spanning oncology, emergency medicine and community health, culminated in a capstone presentation and celebration on August 13 at Christiana Hospital. This year’s cohort included students from University of Delaware, Delaware State University and Delaware Technical Community College, as well as Delaware residents attending college out of state. Each student was paired with expert mentors from across ChristianaCare, contributing to research designed to improve patient care and outcomes. In addition to their primary projects, the scholars explored ChristianaCare’s advanced facilities such as the Gene Editing Institute Learning Lab, gaining hands-on exposure to cutting-edge methods in biomedical research. “This year’s DE-INBRE program at ChristianaCare was a one-of-a-kind experience,” said Susan Smith, Ph.D., RN, program director of Technology Research & Education at ChristianaCare and the INBRE site principal investigator. “We brought together undergraduates from various academic backgrounds and immersed them in real, hands-on biomedical research with some of our most accomplished investigators. “Watching these students go from a little unsure on day one to confidently presenting their own findings by the end of the summer was inspiring, and proof that programs like this are building the next generation of biomedical researchers in Delaware.” Delaware INBRE is a statewide initiative funded by the National Institutes of Health to strengthen Delaware’s biomedical research infrastructure. It supports undergraduate research training, faculty development and core facility investments across partner institutions. At ChristianaCare, the program offers students immersive, hands-on research experiences guided by seasoned investigators, equipping them with the skills, mentorship and exposure essential for careers in science and medicine. Madeline Rowland, a Delaware resident and rising senior at Williams College in Massachusetts, collaborated with Hank Chen, senior medical physicist at the Helen F. Graham Cancer Center & Research Institute, to evaluate tattoo-free, surface-guided radiation therapy for breast cancer patients. She also worked with leaders of ChristianaCare’s Center for Virtual Health to explore how different patient populations experience virtual primary care. Rowland praised the program for the research skills and knowledge she gained as well as the meaningful relationships she built with mentors, health care professionals and fellow scholars she might not have otherwise met. “Dr. Chen and the whole Radiation team really adopted me into the department,” Rowland said. “From sitting on the CT simulation table in my first week to working on my project, I felt fully welcomed. I’ve learned so much, and the people I’ve met made this summer unforgettable.” Chen was recognized as the program’s inaugural “Mentor of the Summer” for his exceptional dedication and thoughtful approach to teaching. Having now mentored INBRE scholars for three years, Chen has a personal connection to the program. His own daughter participated as an undergraduate and recently began her general surgery residency after graduating from Sidney Kimmel Medical College at Thomas Jefferson University in Philadelphia. For Chen, mentoring represents an investment in health care’s future. “The greatest asset of any institution is its talent,” he explained. “When you welcome students into your environment, you draw good people to your field, and patients ultimately benefit from that.” Naana Twusami, a rising senior at Delaware State University, spent her summer with the Oral & Maxillofacial Surgery and Hospital Dentistry Department. She examined social determinants of health in facial trauma patients, analyzing how factors like income, education, transportation and insurance status influence recovery. “Being here showed me that things like income or transportation can matter just as much as the medical care itself,” she said. “The INBRE Summer Scholars Program gave me a real look at how health care works, and how places like ChristianaCare are helping shape where it’s headed.” Amy Minsker, continuing medical education manager, Academic Affairs, served as manager of the summer scholars program. Read more on news.christianacare.org.
Before you scroll past thinking, “Oh, another scam alert,” please pause. This isn’t your average “don’t answer spam calls” notice. What follows is an examination of the growing sophistication of grandparent scams—complete with call centers, scripts, and even AI voice cloning. More importantly, it’s about how to protect yourself and, especially, the older members of your family. Read on—not just for awareness, but for fundamental tools to keep your loved ones safe. Even Elvis Isn't Safe From Scammers You know the world has gone topsy-turvy when even the King of Rock 'n' Roll isn't immune to fraud. I've written before about the recent attempt to scam Elvis Presley's Graceland estate, but a recent story about senior fraud really got my blood boiling. U.S. authorities in Boston just charged 13 people connected to what I can only describe as a "grandparent scam industrial complex" – a sophisticated operation that bilked over 400 elderly Americans out of more than $5 million. These weren't your run-of-the-mill phone scammers calling from their basement. Oh no. These criminals were running call centers with scripts, managers, and daily money-making leaderboards like they were selling insurance, not breaking hearts. The math alone should make you furious: $5 million divided by 400 victims equals about $12,500 per person. That's not pocket change – that's someone's emergency fund, their vacation savings, or money they've been carefully setting aside for healthcare costs. The Grandparent Scam: Emotional Manipulation 101 If you're not familiar with grandparent scams, buckle up. These predators have turned family love into their business model, and they're disgustingly good at it. Here's their playbook: Step 1: The Panic Call – "Grandma, it's me! I'm in jail and need bail money RIGHT NOW!" Step 2: The Identity Theft – Using social media details (yes, those cute Facebook posts about little Johnny's soccer game), they sound convincingly like your grandchild. Some are even using AI voice-cloning technology. Step 3: The Time Crunch – Everything's an emergency. No time to think, no time to verify. Just panic and send money. Real emergencies, by the way, allow time for a phone call to confirm details. Step 4: The Collection – Cash via courier, rideshare driver pickup, wire transfers, even Bitcoin. Anything except the legitimate ways actual legal systems collect bail money (spoiler alert: the good guys don't send Uber drivers to your house). The Boston Grandparent Fraud Case: Scamming at Scale The level of organization in this Boston case reads like a twisted business manual. These criminals weren't just winging it – they had: • Dedicated "Opener" staff who made initial contact with victims • Specialized "Closers" who pretended to be lawyers demanding payment • Management training programs for their scam employees • Daily performance systems (because nothing says "organized crime" quite like gamifying elderly financial abuse) A number of things bothered me about this case The fraudsters got over $5 million from 400 victims. The simple math shows that, on average, each victim would have lost $12,500 – that’s not “walking around” money. I suspect many would have had to tap into a variety of savings accounts or possibly borrow from others to source funds on short notice. This creates an extra degree of hardship for victims who are struggling to manage on a fixed income. The average age of the victims was 84. This breaks my heart. The oldest in this cohort are especially vulnerable. At this age, many seniors live alone or are more isolated, making them easier prey for these deceitful tactics. Many of them are still uninformed about how these scams operate. The scammers showed a very high level of sophistication. According to court documents from the U.S. Department of Justice, District of Massachusetts (2025), the scammers operated a sophisticated “call center” with technology at multiple sites, enabling them to place a massive number of calls to unsuspecting victims. • These scams would begin with an “Opener” employee, who would call victims and read a script (see below) pretending to be a grandson or granddaughter who was in an accident. • Then, a “Closer” would allegedly follow up with another call, pretending to be their grandchild’s attorney, asking for a sum of money to pay for their grandchild’s fees due to the accident. Each of these call center locations had managers overseeing staff who trained, supervised, and paid employees. The most sickening part? They kept detailed records of how much money they stole each day, treating vulnerable seniors like ATM machines with feelings. Here is an actual photo of their “Leaderboard” taken as evidence in the Boston case. When it came to handling cash, they also had a plan for that. Most often, they used unsuspecting rideshare drivers whom they ordered to do a package pickup at the victim’s house. And these heartless criminals often went back for seconds and thirds. Using lines designed to trigger seniors into emptying their bank accounts. They would say things like "Oh, there's been a mix-up," or "A pregnant woman's baby was lost in the crash" – any lie to squeeze more money from people who'd already been devastated once. Now, I’ve been in enough boardrooms to know that leaderboards usually track sales of widgets, mortgages, or, at worst, how many stale muffins are left in the breakroom. But imagine walking into work and your boss says, “Congratulations, you scammed the most grandmas today—you win Employee of the Month!” That’s not just evil, it’s the kind of thing that should earn you a permanent bunk bed in a tiny jail cell. And using Uber drivers to pick up cash? Please. The only thing Uber should be picking up is takeout and slightly tipsy people at 11 p.m.—not Grandma’s retirement savings. Some of These Scams Are Coming From Inside Canada Here's where this story hits close to home. While we might imagine these scams operating from some far-off location, some of the biggest operations have been running right here in Canada. In March 2025, Montreal police arrested 23 people connected to a massive network that allegedly defrauded seniors across 40 U.S. states of $30 million over three years. The suspected ringleader, Montreal developer Gareth West, allegedly ran call centers from Quebec properties and laundered the proceeds into luxury real estate. West remains at large, proving that sometimes the worst criminals are hiding in plain sight in Canadian suburbs. The Canadian Reality Check According to the Canadian Anti-Fraud Centre, emergency or 'grandparent scams' have become one of the fastest-growing crimes targeting seniors in Canada, with reported losses rising from $2.4 million in 2021 to over $11.3 million in 2023. Here's where it gets even more interesting. Those figures are just the losses for gradparent fraud that are reported – experts estimate the true losses are at least ten times higher since only 5-10% of fraud victims come forward. Let that sink in: we could be looking at over $100 million in actual losses annually in Canada alone. Here’s the part that really stings: no one is exempt. Not me, not you, not even that friend who insists they “don’t answer unknown numbers.” (Sure, Jan. We all know you still pick up when it says “potential spam.”) This isn’t just about losing money—it’s about losing confidence. The shame, the self-doubt, and the “How could I fall for that?” spiral are often worse than the financial loss. I’ve seen strong, capable people withdraw after being scammed, too embarrassed to tell their own families. And honestly—I get the same chill when I read these stories: Would I have caught it in time? It’s a reminder that vigilance is like flossing—we all know we should do it daily, and yet… sometimes we forget until it hurts. Supporting an Elder Who’s Been Scammed Here’s where we need to step up as families and communities Practical Support: • Help them file a report with the police and the Canadian Anti-Fraud Centre. • Contact their bank to determine if the funds can be recovered. • Lock down social media and adjust privacy settings so future scammers have less ammunition. Emotional Support: • Listen without judgment. Don’t say, “I would never have fallen for that.” (Trust me—you might.) or “you know better, Granddad”. • Normalize the experience: this can happen to anyone. If AI can clone voices and manipulate emotions, it’s not about intelligence—it’s about being human. • Follow up regularly. Shame makes people pull back, so check in to ensure they’re not withdrawing or losing confidence. Your Family’s Fraud Fighting Toolkit Look, I've spent over 30 years in the financial industry, and I can tell you that preventing fraud is always easier than recovering from it. Here's your family's defence strategy: The P-A-U-S-E Method Pause – Don't act immediately, no matter how urgent the request sounds. Ask questions only family members would immediately know ("What's Mom's maiden name?") Use known phone numbers to call your grandchild directly and verify information Set up systems to protect family members (like a secret family password) Explain to others – share this information widely with all family members Know the Red Flags • Demands for immediate action (real emergencies allow verification time) • Requests for secrecy ("Don't tell Mom and Dad!") • Payment via courier, rideshare, wire transfer, or cryptocurrency • Emotional manipulation ("I'm so scared, Grandma!") • Any request for cash payment to resolve legal issues Family Password System Set up a secret word or phrase that only your family knows. Make it something memorable but not guessable from social media. "Fluffy" (your childhood dog) is better than a pet name you posted on a recent social media post. What to Do If You're Targeted Stop. Don't. Send. Money. Instead: • Hang up immediately • Call your local police to file a report • Report to the Canadian Anti-Fraud Centre: 1-888-495-8501 or visit antifraudcentre-centreantifraude.ca • If you've already sent money, contact your bank immediately • Tell other family members what happened – you're not the only target These criminals exploit the most powerful human emotions: love, fear, and the desire to protect our families. They've turned grandparents' natural instinct to help their grandchildren into a multi-million-dollar crime operation. But here's what they're banking on (pun intended): that we'll be too embarrassed to talk about it, too confused to verify it, and too panicked to think clearly. Don't give them that satisfaction. Remember, the average age of victims in the Boston case was 84. These aren't people who have time to recover from financial mistakes. Every dollar stolen from a senior is a dollar that won't be there for healthcare, housing, or basic dignity in their final years. We Can Fight Back Knowledge is power, and conversation offers protection. The more we discuss these scams openly – around dinner tables, in community centres, at family gatherings – the more we hinder these criminals from succeeding. Share this post with the seniors in your life. Not because they're naive, but because they're caring. And because caring people deserve to know how heartless criminals are trying to exploit their love. What is your family doing to protect against fraud? What are your strategies and ideas for keeping our loved ones safe? I’m also particularly interested in what financial institutions and various government agencies are doing these days to combat fraud and protect this vulnerable group. As I research this topic more, I’d love to hear from you. Remember: Real grandchildren in genuine emergencies can wait five minutes for you to confirm who you're talking to. Scammers can't. Helpful Resources: • Canadian Anti-Fraud Centre: 1-888-495-8501 • Report online: antifraudcentre-centreantifraude.ca • For more retirement security tips, visit retirewithequity.ca Stay safe. Don't Retire - Rewire! Sue
New autism and disability training at Aston University aims to close gaps in healthcare
Aston University is leading a national shift in healthcare education with the rollout of Tier 1 of the Oliver McGowan Mandatory Training (OMMT) — a pioneering initiative developed by NHS England to improve support for individuals with autism and learning disabilities. Oliver McGowan was an 18-year-old with autism and learning disabilities who died in 2016 after a bad reaction to medication for epileptic seizures, which both he and his parents had requested should not be given after a previous bad reaction. Oliver's death was ruled 'avoidable' and revealed serious gaps in training for medical professionals caring for those with autism and learning difficulties. Oliver's mother Paula set up a foundation to campaign for appropriate training, and in 2022, an UK act of parliament mandated learning disability and autism training for all healthcare staff registered with the Care Quality Commission (CQC). This is now being introduced. The evaluation of the project at Aston University is being led by Dr Amreen Bashir, senior lecturer in biomedical science, in close collaboration with Dr Mary Drozd, senior teaching fellow in nursing and Dr Jayne Murphy, associate professorial teaching fellow in nursing. Aston is one of the first universities in the UK to implement this training across undergraduate healthcare programmes, including Nursing, Biomedical Science, Pharmacy, Optometry, and Physician Associate Studies. “Our students not only gained new knowledge, but they were vocal about the importance of this training staying in the curriculum permanently,” said Dr. Bashir. Student feedback highlights the transformative impact of the training: “I will use the training to ensure the patient care I provide is accommodating to people with special needs and will offer reasonable adjustments when needed. I understand autism and learning difficulties are not like other disabilities which are commonly physically noticed and that they may me hidden.” “The most useful aspect of the Oliver McGowan training is its focus on real-life experiences shared by individuals with autism and learning disabilities. These personal insights help to contextualise the challenges they face, making the training relatable and impactful.” “It opened my eyes as to how even within people who are practising and have already been working in clinical settings lack the understanding on how to care and approach those with autism and/or learning disabilities. It shouldn’t have got to a stage where what happened with Oliver happened and I am glad I have had this training so that I know what I can do as a healthcare professional in these situations. My previous job as a support worker also helped as I worked with service users who had autism and learning disabilities as well as physical disabilities and so this training assisted the knowledge I had already gained.” Measuring the impact A total of 176 students completed the pre-intervention survey and 94 students completed the survey post-OMMT. Participants were drawn from Nursing, Biomedical Science, Physician Associate Practice, Optometry, and Pharmacy at Aston University. How the training works Tier 1 of the OMMT consists of two parts: a 90-minute e-learning session completed independently, followed by a one-hour live interactive webinar co-facilitated by trained professionals and experts by experience. This format allows for reflective discussion and a deeper understanding of autism and learning disabilities through real-world perspectives. Post-training surveys measured changes in knowledge, attitudes, and perceptions. Early results Students showed significantly improved understanding of autism and learning disabilities, as well as greater sensitivity toward tailoring communication to individual needs. The training also identified critical areas for further attention, such as the role of ethnicity in healthcare access and the impact of silent conditions like constipation, which can go undetected and lead to preventable harm. The findings will be presented at the upcoming 'Horizons in STEM' higher education conference, which is being hosted at Aston University, with a manuscript currently in preparation for peer-reviewed publication. By embedding OMMT into its core curricula, Aston University is setting a benchmark for inclusive healthcare education across the UK. To follow this research or explore collaboration on the OMMT initiative, contact: Dr Amreen Bashir – a.bashir6@aston.ac.uk Dr Mary Drozd – m.drozd@aston.ac.uk Dr Jayne Murphy – j.murphy5@aston.ac.uk
