Gilbert-Jamison Theo
Chief Executive Officer · Performance Solutions by Design, Inc.
Author, Keynote Speaker, Customer Experience Expert, CEO & Founder of Performance Solutions by Design, Inc.
Service Excellence Leadership Accountability Customer Experience Patient Experience
Carsten K. Rath
Keynote Speaker · CKR Service Excellence Akademie
Keynote Speaker, Service Excellence Expert, Founder & CEO bei LH&E Lifestyle Hospitality & Entertainment Management AG
Service Leadership Branding
Matthew Turack
Group President, CAA Insurance · CAA Club Group
Matthew Turack is an executive insurance leader with over 18 years of experience
Property & Casualty Insurance Management Strategic Planning Travel Insurance
Steve Mitchinson
Associate Director · Limebridge Australia
Over 20 years speaking experience on all aspects of customer management, customer experience and engagement Experienced, engaging speaker wi
Improving Customer Experience Employee Engagement and Empowerment Leveraging Team Diversity Engaging With Gen Y Effective Collection Strategies
Mitch Lieberman
Vice President, Market Strategy · Comity Technology Advisors
A passionate speaker, focusing on the intersection of Customer Experience, Customer Service Experience and CRM (often called Social CRM)
Social Crm Customer Service Excellence Multi-Channel Customer Service
Todd W. Lillibridge
President and CEO · Lillibridge Healthcare Services Inc.
Riveting national speaker with strategic focus and vision for the future of healthcare real estate and medical property operations.
Healthcare Real Estate Medical Real Estate Development Capital Markets Future of Healthcare Physician Integration
Russel Lolacher
Professional Speaker, Consultant, Voice Talent · Communications Kitchen
I will show you how communicating better and using social media can build those customer relationships you’ve always wanted.
Public Relations Social Marketing Customer Service & Customer Relations Branding Social Media
Anjanette Raymond
Associate Professor of Business Law and Ethics · Indiana University, Kelley School of Business
Anjanette Raymond is an Associate Professor at the Kelley School of Business and an Adjunct Associate Professor of Law at Maurer Law School.
International and Domestic Commercial Arbitration Analytics Cloud Computing International Commercial Law International and Domestic Contracts
Kim SeelingSmith
Director · Kim SeelingSmith
There aren’t many people who can ignite a room like Kim Seeling Smith can, Australia's foremost expert on HR in the social age.
Employee Engagement Employee Retention Recruiting Recruitment Leadership
Tim Moore
CEO · CrushIQ
Hype is dead! I teach businesses how to specifically create better customer experiences while competing for greater mind & market share.
Social Media Marketing Digital Business The Connected Consumer Google+ for Business
Manfred Ritschard
speaker, trainer, moderator · Manfred Ritschard & Partner LLC
Excellence in Service Quality and Sales - professionalism and friendliness can be managed!
Kristin Baird
CEO · Baird Group
Healthcare's customer service guru who ignites passion for the patient experience.
Patient Experience Customer Service in Healthcare Leadership and the Patient Experience Hcahps
Donna Sedor
President · Greater Wilkes-Barre Chamber
Executive Vice President, Greater Wilkes-Barre Chamber of Commerce
Public Speaking Customer Service Communications
Micah Solomon
Customer service bestselling author & strategist · Http://www.customerserviceguru.com
Customer Service Keynote Speaker
Hospitality Customer Service Customer Services Social Media High-Tech High-Touch Customer Service
Dianne Durkin
President & CEO · Loyalty Factor
National expert on building loyalty, enhancing employee and customer relationships and increasing brand loyalty to experience profit growth!
Core Drivers for Generational Integration Leveraging Change: Making It Manageable and Profitable Energizing Your Brand Invest in Trust and Increase Profits Relational Capital: Building Rapport Respect Trust and Credibility
Susan A. Leys M.Ed.
Clinical Navigator - Patient Experience · University Healthcare: Jefferson Medical Center
Healthcare Consulting, Coaching and Debriefing at http://www.MDRN.Consulting
Healthcare Hospitals Stress and Stress Management Communicating Effectively Team Building & Leadership