Theresa Syer
Founding Partner, Professional Speaker · Syer Hospitality Group Inc.
Theresa Syer is one of today's most influential voices on Creating Renowned Customer Experiences. As a Professional Speaker she inspires and
Service Loyalty Maximizing Your Networking Skills
Rosanne Dausilio
President · Human Technologies Global Inc
Experienced international speaker known as the 'champion for the human' who streamlines customer service and increases sales.
How to Take the Pulse of Your Company Measure and Improve First Call Resolultion
Sara Kintzle
Deputy Director of the Center for Innovation and Research Research Associate Professor of Social Work · USC Suzanne Dworak-Peck School of Social Work
Sara Kintzle studies the experiences of individuals who have served in the military, and the transition from active duty to civilian life.
Military Transition Military Social Work Education National Guard Military Social Work Sexual Trauma in the Military
Tim Baines
Professor of Operations Strategy · Aston University
Professor Baines specialises in the realisation of competitive manufacturing operations.
Business Models Advanced Services Servitization Manufacturing Operations Strategy
Stefanie Ferreri, Pharm.D.
Professor, Division of Practice Advancement and Clinical Education, Eshelman School of Pharmacy · UNC-Chapel Hill
Through her research, Stefanie Ferreri hopes to change the way community practice is portrayed and delivered in the United States.
Older Adults Community Pharmacy Nonprescription Medications Health Care Policy University Teaching
Dave Hamilton
Senior Vice President · Signature Worldwide
Yes, a mint will always be on the pillow when Signature Worldwide's SVP brings his wisdom gained from 30+ years in the hospitality industry
Customer Experience Customer Service Best Practices Destination Marketing Sales Strategy Travel and Tourism
Steven Shugan
Chair · University of Florida
Steven Shugan is an expert in health care and market research.
Advance-Selling and other Creating Pricing Practices Normative Methods for Modeling Competition Competition in Health-Care Markets Markets for Evaluative Information Growth in Competitive Markets
Paul Loeb
Founder · The Campus Election Engagement Project
Author and lecturer on civic engagement
Citizen Activism Community Involvement Political Hope Students Youth Involvement
James McCommons
Associate Professor · Movable Type Management
All Aboard! On this trip, you'll rekinkle an appreciation for effective, efficient and passenger-friendly mass transportation policies
High-Speed Rail Transportation Policy Mass Transit Public Policy Passenger Rail
Lynn Blanchard, Ph.D.
Director, Carolina Center for Public Service · UNC-Chapel Hill
Clinical Associate Professor in the Department of Health Behavior and Director of the Carolina Center for Public Service at UNC
Community Engagement Civic Engagement Philanthropy Education Community and Team Building Public Service
Vish Krishnan
Jacobs Family Chair in Management and Engineering Leadership & Professor of Innovation, Technology & Operations · UC San Diego
Vish Krishnan has developed unparalleled expertise in researching and teaching innovation, entrepreneurship, and product management.
Science and Technology New Product Development Innovation & Change Management Operations Management Commercialization
Debra Hydorn
Professor of Mathematics · University of Mary Washington
Debra Hydorn is a professor at the University of Mary Washington with interests in math and statistics education and mathematical art.
Statistics Mathematics Education Mathematics and Art Global Positioning Systems (Gps) Geographic Information Systems (Gis)
Dale Carpenter
Professor · Western Carolina University
Dale Carpenter's research interests include special education, assessment, diversity, program accountability and teacher education.
Dispositions Program Accountability Assessment Special Education Diversity
David Schweidel
Rebecca Cheney McGreevy Endowed Chair and Professor of Marketing · Emory University, Goizueta Business School
Marketing analytics expert focused on the opportunities at the intersection of marketing and technology
Marketing Technology AI Social Media Political Marketing Customer Analytics
Bo-Kyung Elizabeth Kim
Assistant Professor of Social Work · USC Suzanne Dworak-Peck School of Social Work
Elizabeth Kim is committed to research that seeks to reduce racial disproportionality endemic to the juvenile justice system.
Translation Research Delinquency/Violence Schools Children & Families Juvenile Justice
Wingyan Chung
Professor, Kneedler Distinguished Professor of CIS · Western Carolina University
Wingyan Chung is an information systems scholar with expertise in business analytics, information systems and human-computer interaction.
Machine Learning Social Media Analytics Business Analytics Information Systems Business Intelligence
Stefan Savage
Professor · UC San Diego
Stefan Savage specializes in computer engineering with a focus on cybersecurity.
Security Cybersecurity Computer Engineering Computer Science
Kristen Zaleski
Clinical Associate Professor of Social Work · USC Suzanne Dworak-Peck School of Social Work
Clinical Associate Professor focused on sexual assault victims and psychotherapy.
Neurobiology Empathy Post Traumatic Stress Disorder Sexual Assault Psychotherapy
Stan Phelps
Chief Measurement Officer · 9INCH marketing
Makes Brands Remark-able
Customer Service Customer Experience Word of Mouth Marketing Strategy Differentiation
Chris Brogan
President · Human Business Works
NY Times Best Selling Author, Social Media expert/blogger, & named one of the top 10 most influential social media experts by Forbes.
Social Media Cultivating Visibility Google+ for Business Measure What Matters Most Customer Acquisition