Tim Baines

Professor of Operations Strategy · Aston University

Professor Baines specialises in the realisation of competitive manufacturing operations.

Business Models Advanced Services Servitization Manufacturing Operations Strategy

Rosanne Dausilio

President · Human Technologies Global Inc

Experienced international speaker known as the 'champion for the human' who streamlines customer service and increases sales.

How to Take the Pulse of Your Company Measure and Improve First Call Resolultion

Dave Hamilton

Senior Vice President · Signature Worldwide

Yes, a mint will always be on the pillow when Signature Worldwide's SVP brings his wisdom gained from 30+ years in the hospitality industry

Customer Experience Customer Service Best Practices Destination Marketing Sales Strategy Travel and Tourism

Steven Shugan

Chair · University of Florida

Steven Shugan is an expert in health care and market research.

Advance-Selling and other Creating Pricing Practices Normative Methods for Modeling Competition Competition in Health-Care Markets Markets for Evaluative Information Growth in Competitive Markets

Paul Loeb

Founder · The Campus Election Engagement Project

Author and lecturer on civic engagement

Citizen Activism Community Involvement Political Hope Students Youth Involvement

Debra Hydorn

Professor of Mathematics · University of Mary Washington

Debra Hydorn is a professor at the University of Mary Washington with interests in math and statistics education and mathematical art.

Statistics Mathematics Education Mathematics and Art Global Positioning Systems (Gps) Geographic Information Systems (Gis)

David Schweidel

Rebecca Cheney McGreevy Endowed Chair and Professor of Marketing · Emory University, Goizueta Business School

Marketing analytics expert focused on the opportunities at the intersection of marketing and technology

Marketing Technology AI Social Media Political Marketing Customer Analytics

Wingyan Chung

Professor, Kneedler Distinguished Professor of CIS · Western Carolina University

Wingyan Chung is an information systems scholar with expertise in business analytics, information systems and human-computer interaction.

Machine Learning Social Media Analytics Business Analytics Information Systems Business Intelligence

Dale Carpenter

Professor · Western Carolina University

Dale Carpenter's research interests include special education, assessment, diversity, program accountability and teacher education.

Dispositions Program Accountability Assessment Special Education Diversity

Stan Phelps

Chief Measurement Officer · 9INCH marketing

Makes Brands Remark-able

Customer Service Customer Experience Word of Mouth Marketing Strategy Differentiation

Chris Brogan

President · Human Business Works

NY Times Best Selling Author, Social Media expert/blogger, & named one of the top 10 most influential social media experts by Forbes.

Social Media Cultivating Visibility Google+ for Business Measure What Matters Most Customer Acquisition

Rahul Telang

Trustees Professor and Program Chair · Carnegie Mellon University

Rahul Telang is interested in how information and communication technologies (ICTs) information impact consumers, business and policies.

Digitization of Information Intellectual Properity Policy Market Failures Privacy Piracy

Zhen (Richard) Tang, Ph.D.

Assistant Professor of Marketing, College of Business Administration · Loyola Marymount University

Organizational Economics Inter-firm Relationships Business Analytics Sales Management Franchising

Danilo Yanich

Professor, Biden School of Public Policy and Administration · University of Delaware

Prof. Yanich's research centers on the media and its intersection with citizenship, public policy and crime, as well as media ownership.

Media Media Ownership Media, Citizenship and Public Policy Policy Analysis Urban Society

Mara Nickerson

Chief Knowledge Officer · Osler, Hoskin & Harcourt LLP

Chief Knowledge Officer at Osler, Hoskin & Harcourt LLP and recognized legal industry expert throughout North America.

Legal Project Management Knowledge Management Change Management Law Firm Transformation Technology

Russel Lolacher

Professional Speaker, Podcaster, Voice Talent · Communications Kitchen

I will help your leadership connect with employees and take steps to building a workplace we love.

Communication & Culture Communications Team & Leadership Development Employee Experience Strategy Content and Media - the Future of Personalization

Oscar (Hengxuan) Chi

Assistant Professor · University of Florida

Oscar (Hengxuan) Chi studies the impact of technology, especially AI, on the delivery of services in hospitality and tourism.

Well-being and Sustainability AI in event services AI in hospitality Artificial Intelligence AI in tourism

Mary Bennett

Director of the Micheal O. Leavitt Center for Politics and Public Service · Southern Utah University

Specializing in U.S. campaigns and elections, government relations, and public policy and advocacy

Utah Political Candidates Utah Legislative Body Political Communication Congressional Campaigns Regulatory Policy for Financial Industries

Kwabena Boakye

Assistant Professor · Georgia Southern University

Professor Boakye's research interest includes quality improvement, service innovation, and applied statistics

IT Post-Adoption Quality Management Service Operations

Eric Kirby

Assistant Professor of Management and Business Law · Southern Utah University

Specializing in student success strategies, civil litigation, and student retention and first year experience in higher education

Non Traditional Students in Higher Education Second Year Retention in HIgher Education Student Success Strategies Student Retention in Higher Education Political Science