Theresa Syer
Founding Partner, Professional Speaker · Syer Hospitality Group Inc.
Theresa Syer is one of today's most influential voices on Creating Renowned Customer Experiences. As a Professional Speaker she inspires and
Service Loyalty Maximizing Your Networking Skills
Rosanne Dausilio
President · Human Technologies Global Inc
Experienced international speaker known as the 'champion for the human' who streamlines customer service and increases sales.
How to Take the Pulse of Your Company Measure and Improve First Call Resolultion
James McCommons
Associate Professor · Movable Type Management
All Aboard! On this trip, you'll rekinkle an appreciation for effective, efficient and passenger-friendly mass transportation policies
High-Speed Rail Transportation Policy Mass Transit Public Policy Passenger Rail
Dave Hamilton
Senior Vice President · Signature Worldwide
Yes, a mint will always be on the pillow when Signature Worldwide's SVP brings his wisdom gained from 30+ years in the hospitality industry
Customer Experience Customer Service Best Practices Destination Marketing Sales Strategy Travel and Tourism
Tim Baines
Professor of Operations Strategy · Aston University
Professor Baines specialises in the realisation of competitive manufacturing operations.
Business Models Advanced Services Servitization Manufacturing Operations Strategy
Steven Shugan
Chair · University of Florida
Steven Shugan is an expert in health care and market research.
Advance-Selling and other Creating Pricing Practices Normative Methods for Modeling Competition Competition in Health-Care Markets Markets for Evaluative Information Growth in Competitive Markets
Dr. PANKAJ DHUSSA (- Ph.D. & Sc.D. -)
NATIONAL AERONAUTICS AND SPACE ADMINISTRATION · NASA
Research Scientist & iNaturalist
Astronomy iNaturalist Futuristic Thinking Research & Development Technology & Innovation
Debra Hydorn
Professor of Mathematics · University of Mary Washington
Debra Hydorn is a professor at the University of Mary Washington with interests in math and statistics education and mathematical art.
Statistics Mathematics Education Mathematics and Art Global Positioning Systems (Gps) Geographic Information Systems (Gis)
Paul Loeb
Founder · The Campus Election Engagement Project
Author and lecturer on civic engagement
Citizen Activism Community Involvement Political Hope Students Youth Involvement
Dale Carpenter
Professor · Western Carolina University
Dale Carpenter's research interests include special education, assessment, diversity, program accountability and teacher education.
Dispositions Program Accountability Assessment Special Education Diversity
Chris Brogan
President · Human Business Works
NY Times Best Selling Author, Social Media expert/blogger, & named one of the top 10 most influential social media experts by Forbes.
Social Media Cultivating Visibility Google+ for Business Measure What Matters Most Customer Acquisition
Wingyan Chung
Professor, Kneedler Distinguished Professor of CIS · Western Carolina University
Wingyan Chung is an information systems scholar with expertise in business analytics, information systems and human-computer interaction.
Machine Learning Social Media Analytics Business Analytics Information Systems Business Intelligence
Stan Phelps
Chief Measurement Officer · 9INCH marketing
Makes Brands Remark-able
Customer Service Customer Experience Word of Mouth Marketing Strategy Differentiation
Danilo Yanich
Professor, Biden School of Public Policy and Administration · University of Delaware
Prof. Yanich's research centers on the media and its intersection with citizenship, public policy and crime, as well as media ownership.
Media Media Ownership Media, Citizenship and Public Policy Policy Analysis Urban Society
Rahul Telang
Trustees Professor and Program Chair · Carnegie Mellon University
Rahul Telang is interested in how information and communication technologies (ICTs) information impact consumers, business and policies.
Digitization of Information Intellectual Properity Policy Market Failures Privacy Piracy
Zhen (Richard) Tang, Ph.D.
Assistant Professor of Marketing, College of Business Administration · Loyola Marymount University
Organizational Economics Inter-firm Relationships Business Analytics Sales Management Franchising
Mara Nickerson
Chief Knowledge Officer · Osler, Hoskin & Harcourt LLP
Chief Knowledge Officer at Osler, Hoskin & Harcourt LLP and recognized legal industry expert throughout North America.
Legal Project Management Knowledge Management Change Management Law Firm Transformation Technology
Oscar (Hengxuan) Chi
Assistant Professor · University of Florida
Oscar (Hengxuan) Chi studies the impact of technology, especially AI, on the delivery of services in hospitality and tourism.
Well-being and Sustainability AI in event services AI in hospitality Artificial Intelligence AI in tourism
Russel Lolacher
Professional Speaker, Podcaster, Voice Talent · Communications Kitchen
I will help your leadership connect with employees and take steps to building a workplace we love.
Communication & Culture Communications Team & Leadership Development Employee Experience Strategy Content and Media - the Future of Personalization
Kwabena Boakye
Assistant Professor · Georgia Southern University
Professor Boakye's research interest includes quality improvement, service innovation, and applied statistics
IT Post-Adoption Quality Management Service Operations