Theresa Syer

Founding Partner, Professional Speaker · Syer Hospitality Group Inc.

Theresa Syer is one of today's most influential voices on Creating Renowned Customer Experiences. As a Professional Speaker she inspires and

Service Loyalty Maximizing Your Networking Skills

Rosanne Dausilio

President · Human Technologies Global Inc

Experienced international speaker known as the 'champion for the human' who streamlines customer service and increases sales.

How to Take the Pulse of Your Company Measure and Improve First Call Resolultion

Sara Kintzle

Deputy Director of the Center for Innovation and Research Research Associate Professor of Social Work · USC Suzanne Dworak-Peck School of Social Work

Sara Kintzle studies the experiences of individuals who have served in the military, and the transition from active duty to civilian life.

Military Transition Military Social Work Education National Guard Military Social Work Sexual Trauma in the Military

Tim Baines

Professor of Operations Strategy · Aston University

Professor Baines specialises in the realisation of competitive manufacturing operations.

Business Models Advanced Services Servitization Manufacturing Operations Strategy

Stefanie Ferreri, Pharm.D.

Professor, Division of Practice Advancement and Clinical Education, Eshelman School of Pharmacy · UNC-Chapel Hill

Through her research, Stefanie Ferreri hopes to change the way community practice is portrayed and delivered in the United States.

Older Adults Community Pharmacy Nonprescription Medications Health Care Policy University Teaching

Dave Hamilton

Senior Vice President · Signature Worldwide

Yes, a mint will always be on the pillow when Signature Worldwide's SVP brings his wisdom gained from 30+ years in the hospitality industry

Customer Experience Customer Service Best Practices Destination Marketing Sales Strategy Travel and Tourism

Steven Shugan

Chair · University of Florida

Steven Shugan is an expert in health care and market research.

Advance-Selling and other Creating Pricing Practices Normative Methods for Modeling Competition Competition in Health-Care Markets Markets for Evaluative Information Growth in Competitive Markets

Paul Loeb

Founder · The Campus Election Engagement Project

Author and lecturer on civic engagement

Citizen Activism Community Involvement Political Hope Students Youth Involvement

James McCommons

Associate Professor · Movable Type Management

All Aboard! On this trip, you'll rekinkle an appreciation for effective, efficient and passenger-friendly mass transportation policies

High-Speed Rail Transportation Policy Mass Transit Public Policy Passenger Rail

Lynn Blanchard, Ph.D.

Director, Carolina Center for Public Service · UNC-Chapel Hill

Clinical Associate Professor in the Department of Health Behavior and Director of the Carolina Center for Public Service at UNC

Community Engagement Civic Engagement Philanthropy Education Community and Team Building Public Service

Vish Krishnan

Jacobs Family Chair in Management and Engineering Leadership & Professor of Innovation, Technology & Operations · UC San Diego

Vish Krishnan has developed unparalleled expertise in researching and teaching innovation, entrepreneurship, and product management.

Science and Technology New Product Development Innovation & Change Management Operations Management Commercialization

Debra Hydorn

Professor of Mathematics · University of Mary Washington

Debra Hydorn is a professor at the University of Mary Washington with interests in math and statistics education and mathematical art.

Statistics Mathematics Education Mathematics and Art Global Positioning Systems (Gps) Geographic Information Systems (Gis)

Dale Carpenter

Professor · Western Carolina University

Dale Carpenter's research interests include special education, assessment, diversity, program accountability and teacher education.

Dispositions Program Accountability Assessment Special Education Diversity

David Schweidel

Rebecca Cheney McGreevy Endowed Chair and Professor of Marketing · Emory University, Goizueta Business School

Marketing analytics expert focused on the opportunities at the intersection of marketing and technology

Marketing Technology AI Social Media Political Marketing Customer Analytics

Bo-Kyung Elizabeth Kim

Assistant Professor of Social Work · USC Suzanne Dworak-Peck School of Social Work

Elizabeth Kim is committed to research that seeks to reduce racial disproportionality endemic to the juvenile justice system.

Translation Research Delinquency/Violence Schools Children & Families Juvenile Justice

Wingyan Chung

Professor, Kneedler Distinguished Professor of CIS · Western Carolina University

Wingyan Chung is an information systems scholar with expertise in business analytics, information systems and human-computer interaction.

Machine Learning Social Media Analytics Business Analytics Information Systems Business Intelligence

Stefan Savage

Professor · UC San Diego

Stefan Savage specializes in computer engineering with a focus on cybersecurity.

Security Cybersecurity Computer Engineering Computer Science

Kristen Zaleski

Clinical Associate Professor of Social Work · USC Suzanne Dworak-Peck School of Social Work

Clinical Associate Professor focused on sexual assault victims and psychotherapy.

Neurobiology Empathy Post Traumatic Stress Disorder Sexual Assault Psychotherapy

Stan Phelps

Chief Measurement Officer · 9INCH marketing

Makes Brands Remark-able

Customer Service Customer Experience Word of Mouth Marketing Strategy Differentiation

Chris Brogan

President · Human Business Works

NY Times Best Selling Author, Social Media expert/blogger, & named one of the top 10 most influential social media experts by Forbes.

Social Media Cultivating Visibility Google+ for Business Measure What Matters Most Customer Acquisition