Charles Araujo

Principal Analyst · Intellyx

Best Selling Author • Expert in Digital Transformation • Principal Analyst, Intellyx • Founder, The Institute for Digital Transformation

Itsm Service Management Organizational Management It Transformation Digital Transformation

Kristin Baird

CEO · Baird Group

Healthcare's customer service guru who ignites passion for the patient experience.

Patient Experience Customer Service in Healthcare Leadership and the Patient Experience Hcahps

Micah Solomon

Customer service bestselling author & strategist · Http://www.customerserviceguru.com

Customer Service Keynote Speaker

Hospitality Customer Service Customer Services Social Media High-Tech High-Touch Customer Service

Hyunkag Cho

Associate Professor of Social Work · Michigan State University

An expert in intimate partner violence (IPV), help seeking behaviors among IPV victims, and immigrants.

Service Evaluation Immigrants Intimate Partner Violence Help-Seeking Health Service Use

Anatoly Zhuplev, Ph.D.

Professor of Management, College of Business Administration · Loyola Marymount University

Russia International Business International Entrepreneurship International Development

Kevan Jacobson

Department Chair/Associate Professor, Criminal Justice · Southern Utah University

Specializing in the principles of criminal responsibility and the constitutional system, law of armed conflict, and military justice

National Security Law Process of Public Policymaking Terroristic Violence as a Political Tool Rights of the Accused Principles of Criminal Responsibility

Abigail Larson

Associate Professor of Kinesiology · Southern Utah University

Specializing in bioenergetics and sports nutrition, advanced exercise prescription, and cardiovascular disease

Sport Rock Climbing Bioactivity Bioenergetics and Sports Nutrition Advanced Exercise Prescription Sports Conditioning

Teisha Shelby-Houston

Author, Speaker, Trainer, TV Host · 4U Who Have an Ear, LLC

Mompreneur expert that teaches women how to live a life of purpose, power and purpose

Communication Leadership Training and Development Conscious Living Finding Your Purpose Entrepreneurship

Tim Cairney

Associate Professor · Georgia Southern University

Professor Cairney's research includes concern voluntary disclosures, and the market for audit services

Accounting Performance Measures Audit Services Management Accounting Systems

Michelle Leong Francis

Head ChatterBox · Speak 2B Heard™

Gett'in Skinni? ... then Move Mountains!

Advanced Masterminding Law Education Mental Health Real Estate Aquisitions

Rob McDougall

President · Upstream Works Software Ltd.

Keep your conference content flowing in the right direction with the President of award-winning technology solution provider Upstream Works

Contact Center Technology Improving the Customer Experience Effective Contact Center Management Multi-Channel Strategy and the Contact Center Multi-Channel Technology

Endia J. Lindo

Associate Professor of Special Education · Texas Christian University

Dr. Lindo’s expertise is in reading disabilities, comprehension instruction/intervention and the social-cultural factors of learning.

Cultural Competence Special Education Reading Intervention Dyslexia/Reading Disabilities Instructional Strategies

Denise Barreto

Author, Managing Partner, Trainer and Speaker · Relationships Matter Now, LLC

Relationship Revolutionist - Changing the World, One Relationship at a Time

Relationships Marketing Leadership Customer Service Corporate Partnerships

Meredith David, Ph.D.

Associate Professor, Marketing · Baylor University

Dr. David focuses on marketing strategies with an exploration of new technologies.

Strategic Planning Marketing Marketing and Communications Consumer Preferences Well-Being

Mary Paterson

Partner, Litigation and Tax Litigation · Osler, Hoskin & Harcourt LLP

Seasoned commercial litigator and trial lawyer with a practice in tax litigation, contract disputes, and insolvency proceedings.

Class Actions Litigation Pro Bono Tax Controversy & Litigation Insolvency & Restructuring

Lee McKnight

Kauffman Professor of Entrepreneurship and Innovation · Syracuse University

Visionary Inventor of Cloud to Edge Software Applications - Edgeware Wiglets and Gridlets

Virtual Markets and Wireless Grids Social Radio Social Emergency Response Edgeware Creative Destruction

Michael Fabiano

Vice President, Revenue-Local Media · THE ASSOCIATED PRESS

An established leader in the media industry with an extensive understanding of digital, broadcast and print.

Publishing Financial Planning Business & Strategic Planning Negotiating Agreements Business Process Engineering

Steven Culler

Affiliated Associate Professor of Finance · Emory University, Goizueta Business School

A health services researcher explaining the variation in utilization, cost, and outcomes of selected treatments in the Medicare Program.

US Healthcare Policy Health Services Research

Elise King, MID, M.A.

Assistant Professor in Family and Consumer Sciences | Interior Design · Baylor University

Elise King, MID, M.A., is an Assistant Professor in Interior Design at Baylor University.

Sleep and Creativity 19th and 20th Century Design History Community Engagement Interior Design Fundamentals of Interior Design

William Hatcher, PhD, MPA

Chair of the Department of Social Sciences · Augusta University

Dr. William Hatcher focuses on public administration and social, economic and political institutions in local communities.

Public Administration Public Policy Community and Economic Development Health Policy Public Budgeting and Finance